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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
509 Reviews

509 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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March 11, 2019

Service Had appt for 0900 and they were ready for my car at 0900- kristian was respectful and knowledgable. I will be recommending her to my family and friend More

by sb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian my service advisor
Mar 14, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

March 11, 2019

Good fast service The service was outstanding the customers service was good and they where very respectful and polite the job got done quick they let me know that ev More

by Car guy jsaenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Mar 14, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

March 11, 2019

Horrible Customer Service The worst customer service. They will not honor there word on anything. Make sure everything is in writing. Service department will not ever call y More

by YouKnow!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Solis
Mar 14, 2019 -

Frontier Dodge Chrysler Jeep responded

Pat, we tried working on this issue with you and we're even willing to replace the parts that was agreed upon. Please reach out to our general manager, Rick Harrison. We'd like to give you all the details regarding this. Thank you.

March 06, 2019

Very Friendly and competent This service department has improved a great deal. Very nice and competent employees. I feel that things are getting done properly every time I need More

by Doglady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy in service
Mar 07, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

March 05, 2019

Well done Courteous and professional staff. Job well done in a timely manner. Service department was amazing went above what we expected. Made sure our vehicle More

by Journey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

March 01, 2019

Great service I took my truck in for a recall and an exhaust leak. Billy got me all the information I needed for the repairs and kept me informed the entire time m More

by Tyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy (Service Dept)
Mar 04, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the wonderful feedback! Let us know if there is anything else we can do for you!

February 28, 2019

Great service! They took the time to solve my issues, which were rare, and made sure it was fixed before calling me it to pick up. Great service and communication. More

by Cdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Feb 28, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for the wonderful feedback! If you have any other questions or need anything else from our staff, please don't hesitate to ask! :)

February 28, 2019

Good job All that works there does a great job. We have nevwr had a problem. We have been using them for both of our trucks. Thanks More

by MAMAW2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Mar 04, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

February 28, 2019

Pleased: They worked on my daughters car. Checked for codes and did a software update and got her back on the road. Have bought many vehicles f More

by bar50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline George
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Fish. John Sanchez.
Feb 28, 2019 -

Frontier Dodge Chrysler Jeep responded

We appreciate the honest feedback on us! We're glad that our team could help give you fast and friendly service!

February 27, 2019

Quick apnd kind I showed for my first oil change without an appointment. The staff was kind enough to work me in and kept me in the loop through out this brief proces More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BILLY MARTINEZ
Feb 28, 2019 -

Frontier Dodge Chrysler Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

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