Frontier Dodge Chrysler Jeep - Service Center

Stripped lug nut Needed a lug nut taken off that was stripped in order to mount new tire. Great service guy had spare lug nut. Managed to take off the stripped stuck o Needed a lug nut taken off that was stripped in order to mount new tire. Great service guy had spare lug nut. Managed to take off the stripped stuck one and replaced it. Parts and labor? No charge! What a great guy! What a great painless day. I will be going back their for any future needed service. Thanks again. Paul R. More

Great service I received great service at Frontier Dodge on my most recent visit, just as I have on all of my previous visits. This time, Kristian was my service ad I received great service at Frontier Dodge on my most recent visit, just as I have on all of my previous visits. This time, Kristian was my service advisor, and she was very well organized, as she always is, and got each and every task completed in just one day. If you want great vehicle service, Frontier is the place to go. More

Had a transition blow up! Andrew Soto help me when my transition took a crap on me he keep me informed and updated and what was happening!! I have had a multiple experience wit Andrew Soto help me when my transition took a crap on me he keep me informed and updated and what was happening!! I have had a multiple experience with the service department and was about to sell all my dodges but after this experience I will keep them now!! The service department has done a complete 180 from that they were before!! That you for all y’all did for me More

Recall repair Services was excellent..everyone was very helpful and friendly..got several reminders about appointment date and time..worked out a good time for me t Services was excellent..everyone was very helpful and friendly..got several reminders about appointment date and time..worked out a good time for me to bring my Jeep in for a recall service..seemed very appreciative for my business More

Worst auto service experience ever !Billy the worst ! The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought The worst auto service experience I have ever had. Billy Martinez was rude and disrespectful to a young 21 year old college student. Actually brought her to tears. Two other employees were shocked and apologized for his inappropriate actions numerous times! I will never go back and wouldn’t suggest anyone use this dealership for service. This guy is not equipped to work with customers. More

AC service Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service de Kristian Chen service advisor, excellent personality. Very courteous, explain everything in detail. Very attentive as soon as I walk in the service department, made very easy for me to get in and get out. Thank You, Kristian More

Their service department is the worst in Lubbock I would give zero stars but that’s not an option. The service department is a complete joke. DO NOT bring your vehicle here for service. No attempt wa I would give zero stars but that’s not an option. The service department is a complete joke. DO NOT bring your vehicle here for service. No attempt was made to fix the problem I was having, only an offer of overpriced maintenance. Kept my vehicle for five days before even diagnosed. THEN lied about it. More

Not the friendliest or fastest Just don’t ever leave there feeling like an appreciated customer. We only go there because the jeep we bought for our daughter came with free oil chan Just don’t ever leave there feeling like an appreciated customer. We only go there because the jeep we bought for our daughter came with free oil changes for a year. They’re definitely not the friendliest. Almost can be rude, for no reason. And the 1st time we took it in for an oil change, around Christmas, my daughter’s brand new heavy duty jumper cables I bought her were gone. We asked about them but of course they said they didn’t have them. And def not the fastest service either. my daughter sat in there for 4 hours the 2nd time there. Ridiculous. More

Flexible Dropped vehicle off fro recall in the AM, they got it done and had it back in PM, good job. It nice to get customer service when you need it. Dropped vehicle off fro recall in the AM, they got it done and had it back in PM, good job. It nice to get customer service when you need it. More

The Oil Change It was a brisk Friday morning when I arrived to the service department. I was warmly greeted by a cheery eyed service advisor. I quickly explained wha It was a brisk Friday morning when I arrived to the service department. I was warmly greeted by a cheery eyed service advisor. I quickly explained what I needed done and without question my truck was taken in. The service was quick and my truck was taken care of. 10/10 would definitely come back for more service and recommend to friends. More