Frontier Dodge Chrysler Jeep - Service Center

Excellent Sonia was very attentive and handled our service, professionally. She made sure everything was handled in a timely manner. Thanks for your help! Brian Sonia was very attentive and handled our service, professionally. She made sure everything was handled in a timely manner. Thanks for your help! Brian Ashburn More

Great customer care I received great service from all the staff and especially Sonia my service coordinator. she went above and beyond to make sure me and my daughter's I received great service from all the staff and especially Sonia my service coordinator. she went above and beyond to make sure me and my daughter's needs were met. She is a very caring person and I will call Frontier the next time I need service. More

Had many factory recall issues to address. They were quick to get me in, and gave a realistic timeframe on dong the work. They kept me updated by text and didn’t keep me waiting when I picked u They were quick to get me in, and gave a realistic timeframe on dong the work. They kept me updated by text and didn’t keep me waiting when I picked up. More

TERRIBLE Had to get my engine replaced (flooded it with water). Started off great, but they quoted the time to repair about 2 weeks too short and kept having t Had to get my engine replaced (flooded it with water). Started off great, but they quoted the time to repair about 2 weeks too short and kept having to tell me it would have to be a couple more days for almost a month. Parts that were not broken, were suddenly broken even though they weren’t affected by the flooding and were working until I brought it to the shop. Wouldn’t recommend unless you like being without a car for a month More

Expedited Sevice I had family emergency and needing to dive 12 hours. Took my Durango in for oil change without an appointment. They checked everything on vehicle to e I had family emergency and needing to dive 12 hours. Took my Durango in for oil change without an appointment. They checked everything on vehicle to ensure my safe trip. Excellent customer service. More

Room for improvement My perfect scores are for Andrew Solis, and Jeff Pineda in the sales department. Service department is horrible at best. We purchased are vehicle at F My perfect scores are for Andrew Solis, and Jeff Pineda in the sales department. Service department is horrible at best. We purchased are vehicle at Frontier and had the best experience with Andrew, it’s been a year and the a/c had stopped blowing cold we have three children two under the age of two. After three consecutive weeks of 100 degree weather and being told the vehicle could not come in for service we were able to get an appointment. We dropped the vehicle off as soon as the dealer opened and we’re told the issue would be resolved. We notified, Kristian the advisor, we had purchased the extended warranty through ethos at the dealership and would like to try to utilize it. At 3pm 7hrs later we were told the vehicle only needed Freon and the cost would be 250 dollars!! When we asked about the warranty Kristian told us the warranty company was closed and probably wouldn’t cover it anyways! Also, I texted the number that was texted to me at 11am to find out if the extended warranty covered the issue and never got a response from Kristian. After calling the extended warranty company we found out they were open all day but had recently closed for the day and were never contacted to find out if the issue would be covered or not. After contacting Andrew and Jeff all are concerns were immediately addressed and and a fair compromise was agreed upon. We can not thank Andrew and Jeff enough and are business with Frontier Dodge is solely because of them and will continue as long as they are employees at Frontier THANK YOU gentleman!!!!!!! More

Great Oil change at Frontier Dodge Arrived at Frontier Dodge on 9 July at 0850 for a routine oil change, service guy Billy took care of me from the start. He had mentioned it would be Arrived at Frontier Dodge on 9 July at 0850 for a routine oil change, service guy Billy took care of me from the start. He had mentioned it would be approximately an hour tops and I didn’t believe him, as to most dealers take forever. But at 1000, my truck was complete and everyone was professional. I’m military so hence the military time I used in previous sentence. More

Recalls Didn’t listen to my problems of what was wrong with my truck. .. I told them everything that was wrong and only a half was done and now I to take a da Didn’t listen to my problems of what was wrong with my truck. .. I told them everything that was wrong and only a half was done and now I to take a day off work to bring it back ,. More

Great job fixing my Jeep and getting her back to me! The parts were later arriving for my recall than expected; however, once they were ready so was my baby! She was returned to me by the end of the day. The parts were later arriving for my recall than expected; however, once they were ready so was my baby! She was returned to me by the end of the day. More

Great folks on the ball Folks were great and courteous they thought it would possibly be an hour and half and it wasn’t even quite 45 minutes later when they called and said Folks were great and courteous they thought it would possibly be an hour and half and it wasn’t even quite 45 minutes later when they called and said my truck was ready. 👍 More