Frontier Dodge Chrysler Jeep - Service Center

Room for improvement My perfect scores are for Andrew Solis, and Jeff Pineda in the sales department. Service department is horrible at best. We purchased are vehicle at F My perfect scores are for Andrew Solis, and Jeff Pineda in the sales department. Service department is horrible at best. We purchased are vehicle at Frontier and had the best experience with Andrew, it’s been a year and the a/c had stopped blowing cold we have three children two under the age of two. After three consecutive weeks of 100 degree weather and being told the vehicle could not come in for service we were able to get an appointment. We dropped the vehicle off as soon as the dealer opened and we’re told the issue would be resolved. We notified, Kristian the advisor, we had purchased the extended warranty through ethos at the dealership and would like to try to utilize it. At 3pm 7hrs later we were told the vehicle only needed Freon and the cost would be 250 dollars!! When we asked about the warranty Kristian told us the warranty company was closed and probably wouldn’t cover it anyways! Also, I texted the number that was texted to me at 11am to find out if the extended warranty covered the issue and never got a response from Kristian. After calling the extended warranty company we found out they were open all day but had recently closed for the day and were never contacted to find out if the issue would be covered or not. After contacting Andrew and Jeff all are concerns were immediately addressed and and a fair compromise was agreed upon. We can not thank Andrew and Jeff enough and are business with Frontier Dodge is solely because of them and will continue as long as they are employees at Frontier THANK YOU gentleman!!!!!!! More

Great Oil change at Frontier Dodge Arrived at Frontier Dodge on 9 July at 0850 for a routine oil change, service guy Billy took care of me from the start. He had mentioned it would be Arrived at Frontier Dodge on 9 July at 0850 for a routine oil change, service guy Billy took care of me from the start. He had mentioned it would be approximately an hour tops and I didn’t believe him, as to most dealers take forever. But at 1000, my truck was complete and everyone was professional. I’m military so hence the military time I used in previous sentence. More

Recalls Didn’t listen to my problems of what was wrong with my truck. .. I told them everything that was wrong and only a half was done and now I to take a da Didn’t listen to my problems of what was wrong with my truck. .. I told them everything that was wrong and only a half was done and now I to take a day off work to bring it back ,. More

Great job fixing my Jeep and getting her back to me! The parts were later arriving for my recall than expected; however, once they were ready so was my baby! She was returned to me by the end of the day. The parts were later arriving for my recall than expected; however, once they were ready so was my baby! She was returned to me by the end of the day. More

Great folks on the ball Folks were great and courteous they thought it would possibly be an hour and half and it wasn’t even quite 45 minutes later when they called and said Folks were great and courteous they thought it would possibly be an hour and half and it wasn’t even quite 45 minutes later when they called and said my truck was ready. 👍 More

Recall visit I called and got an appointment within 2 days for a recall on my Jeep. John texted soon after I left the Jeep at the dealership to let me know he cou I called and got an appointment within 2 days for a recall on my Jeep. John texted soon after I left the Jeep at the dealership to let me know he could be reached at anytime for questions. I left it for a few days while I went out of town and when I returned it was ready. The people were helpful and the process was easy. More

Fixing breaks on new vehicle Very disappointed with service department accept for Billie. It has been five months for them to fix my breaks and they still haven’t fixed the proble Very disappointed with service department accept for Billie. It has been five months for them to fix my breaks and they still haven’t fixed the problem. They are well aware they still squeal while stopping intermittently. At first they didn’t believe me and finally a recall or whatever they call it came out and they fixed the rear problem I assume but the front breaks still make noise as well. It’s getting ridiculous and I hope they resolve it. I even resorted to trading it in if I wasn’t upside down. This is a brand new nice long horn edition 2019 and the problem still exists. Very disappointed in them. They kept saying they had the parts theblast three times I brought it in and of course they didn’t. Finally the breaks came for the back calipers as well but the front still makes noise. Hopefully it will get resolved I will never buy another ram unfortunately due to the service I have received. More

Lovington nm We had a recall to be taken care of our local dealership wasn’t able to get us in for 4 weeks when we called, called frontier in Lubbock they told us We had a recall to be taken care of our local dealership wasn’t able to get us in for 4 weeks when we called, called frontier in Lubbock they told us bring it right in which we did and had it taken care of promptly.? More

2007 Dodge Sprinter Expensive, time-consuming replacement of turbocharger did not resolve the problem & was possibly unnecessary. The technician didn't seem to have exper Expensive, time-consuming replacement of turbocharger did not resolve the problem & was possibly unnecessary. The technician didn't seem to have experience for proper diagnosis. Did not leave the vehicle with Frontier for ultimate resolution. Service Manager John Sanchez, however, was very good & seemed to be doing what he could from his position. More