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Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
516 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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516 Reviews of Frontier Dodge Chrysler Jeep - Service Center
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June 04, 2019
Customer Service Bought new 2015 Jeep, had no problems. Had a screw fall out of the sound bar today and stopped to see if they could screw it back in. Keep in mind Bought new 2015 Jeep, had no problems. Had a screw fall out of the sound bar today and stopped to see if they could screw it back in. Keep in mind, we had the screw. Cost would be $150, or around $60 if it took less than a half hour. My daughter was the one that took it in. When I called to confirm she had heard correctly She had! I called to speak to the GM of the store, he didn’t pick up. Called back to ask again and my call wasn’t answered at all. You can buy new anywhere, no need for bad customer service More
by JeepOwner
Employees Worked With
Sonya
May 31, 2019
2007 Dodge Sprinter Expensive, time-consuming replacement of turbocharger did not resolve the problem & was possibly unnecessary. The technician didn't seem to have exper Expensive, time-consuming replacement of turbocharger did not resolve the problem & was possibly unnecessary. The technician didn't seem to have experience for proper diagnosis. Did not leave the vehicle with Frontier for ultimate resolution. Service Manager John Sanchez, however, was very good & seemed to be doing what he could from his position. More
by arvee er
Employees Worked With
John Sanchez
May 24, 2019
Quick and great service On short notice before a long Holliday weekend. Billy in the Service Department got me in and taken care of. Thank you again !! looking forward workin On short notice before a long Holliday weekend. Billy in the Service Department got me in and taken care of. Thank you again !! looking forward working with him in the future. More
by Happy Customer
Employees Worked With
Billy
May 20, 2019
Kept me up to date Kept me inform on the progress. It took a little longer than what I expected. So far the problem is fix and the A/C works without any problems. Kept me inform on the progress. It took a little longer than what I expected. So far the problem is fix and the A/C works without any problems. More
by Sleepy20041
Employees Worked With
Sonia
May 16, 2019
Great customer service awesome staff very friendly clean-cut well-dressed service area was real clean in order waiting room and restrooms for real clean very helpful staff awesome staff very friendly clean-cut well-dressed service area was real clean in order waiting room and restrooms for real clean very helpful staff would definitely recommend the shop for service More
by Mcruz1872!
Employees Worked With
Gilbert perez
May 08, 2019
Vehicle not fixed Not satisfied vehicle still not fixed. 4 wheel drive light still on should be covered under drive train. Not a happy camper with this visit Not satisfied vehicle still not fixed. 4 wheel drive light still on should be covered under drive train. Not a happy camper with this visit More
by Lusk,j1988
Employees Worked With
Don't remember her name
May 07, 2019
Poor customer relations Took my 2014 Chrysler 300C in for a factory recall on a passenger airbag inflator. The did the work, but left the glovebox lid horribly out of line. Took my 2014 Chrysler 300C in for a factory recall on a passenger airbag inflator. The did the work, but left the glovebox lid horribly out of line. It was perfect when I brought it in. I pointed this out, but the service manager said the car was old and things get "warped". The car has only 43,000 miles on it and has always been garaged kept. I was told that I just "had to live with it" I do not just "have to live with it", and I do not have to do business with Frontier Dodge Service either! Very poor! More
by Odis
Employees Worked With
I don't know who any of the people, but I think the service rep that i spoke with was named Daniel. The lady that checked me in was Kristian Chen, and she was great!
May 04, 2019
Quick turnaround They got my truck in and did 5 recalls on it in two days. Much faster than I expected. I dealt with Ruby in the service department. She was profession They got my truck in and did 5 recalls on it in two days. Much faster than I expected. I dealt with Ruby in the service department. She was professional and got the ball rolling on parts that needed to be ordered. More
by Khurl16
Employees Worked With
Ruby
May 03, 2019
stay away I took my Chrysler 300 to get my window and check engine light to Frontier Chrysler Dodge Lubbock to get it fix. They diagnose and called my warranty I took my Chrysler 300 to get my window and check engine light to Frontier Chrysler Dodge Lubbock to get it fix. They diagnose and called my warranty company. They changed the parts after two days i got my car back and the same night check engine light came back on with the same EVAP code. I called John and he said to bring it back, which I did. John called me back and stated it was a different part this time. This next service maintenance took three days because they had to order the part. After the vehicle was returned to me, the very next morning the light came back on with the same EVAP code. I called John again and he said to bring it back. After two attempts I didn’t trust their technicians or their work ethics. If I am taking my car to a Chrysler dealership, my expectation is to get it fixed correctly by the specialist. It is with reasonable expectation to have repairs done and that the dealership has the proper equipment. Due to inadequate and less than stellar service at Frontier Chrysler, I was force to seek service from another automotive provider. At Christian Brothers, they successfully diagnosed my car from top to bottom, with pictures and video taken. Their technicians were able to accurately diagnose the problem. It was a disconnected hose which had nothing to do with the parts Chrysler changed. Had Chrysler performed an inspection the first time, they could have found the issue without changing any unnecessary parts, having my car for five days, wasting my time and my money. Although I have a warranty that I pay for, it includes a deductible which is money out of my pocket. On my third trip to Chrysler, the General Manager Rick Harrison was given the opportunity to make this right. He assured me of a follow up call by the next business day. I have yet to hear from the General Manager. I strongly advise staying away from incompetent, untrained technicians who merely guess what’s wrong with your car, who waste your valuable time and hard earned money. More
by Cesar
Employees Worked With
John, Rick Harrison
May 03, 2019
Simple oil change Sales is great , but when it comes to getting general service done it takes forever. I called to make an appt for an oil change and was told no appt n Sales is great , but when it comes to getting general service done it takes forever. I called to make an appt for an oil change and was told no appt needed. Went in and waited over 2.5 hours for a simple oil change and tire rotation. Then had to argue because they said my tires didn’t need rotation. Truck has 15k miles on it and each time I ask for one they say it’s not needed. Manufacture suggest ever other oil change for a tire rotation. They really need to work on their service department. More
by Gdturner
Employees Worked With
Service adviser no name tag
