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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
539 Reviews

539 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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October 03, 2019

"Warranty" of tires I haven't been able to drive my car for a month now. I supposedly have a warranty on my rims and tires and have been unable to get a replacement. I More

by Jestevez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy
Oct 04, 2019 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unsatisfied with your experience at our dealership. Please reach out to our store and ask to speak with our General Manager. We hope that we can help fix this issues you are having. We hope to hear from you soon.

September 24, 2019

Hope it’s fixed this time This is the 7 th trip to the shop to fixture same problem... 3 rd time at this dealership. They have tried very hard and John Sanchez has been diligen More

by Joblow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Sep 25, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for your review. We are glad that our team is working to help you with the issues you are having.

September 24, 2019

Not happy I will never shop for another car at Frontier. I got the oil changed (I think) yesterday because my Toyota maintenance light was on and so was the lig More

by Not happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I can’t remember any names
Sep 27, 2019 -

Frontier Dodge Chrysler Jeep responded

We apologize that we were unable to fix some issues that you were experiencing with your Toyota vehicle. Our service team works to give each customer the best experience possible while at our dealership. If you have any questions or concerns about your recent visit, please contact our store and ask for our general manager. Thank you.

September 21, 2019

Always a good experience From the first time I walked in to purchase a new truck and anytime I need repairs or preventative maintenance everyone if friendly and helpful. More

by Mr.Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cisco Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrone Christopher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Carper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for this review. We are so glad our team is able to help you time after time!

September 14, 2019

Service wonderful car lot is full of xxxx they LIE to much t Car Dealer ship go to xxxx no good employees and all they do is LIE to you to purchase a vehicle yall car service center wonderful employees and good More

by Coraphillips32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember I was to mad
Sep 16, 2019 -

Frontier Dodge Chrysler Jeep responded

We apologize that you did not have a great experience with Frontier Dodge. Our management would like to help resolve this for you! Can you please contact our store and ask for our general manager, Rick Harrison?

September 12, 2019

Slow , inattentive, and inconsiderate service. Well I don’t know we’re to start , this is an infinitely large waste if my time. Frontier Dodge Jeep was by far the worst service I have ever had. An More

by Shawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Frontier Dodge Chrysler Jeep responded

Shawn, we apologize that you did not have an excellent experience at our dealership. We would like to know more about your recent visit and help make it right. If you are still having issues, please contact our dealership and ask for general manager Rick Harrison. Thank you.

September 11, 2019

4000mile Check up Prompt service and very friendly employees. Andrew Solis made me feel welcome. Thanks to him. Service was great. Waiting room is nice. Very clean. More

by Anniece Willis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Solis
Sep 11, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for your review of our dealership! We appreciate your wonderful feedback.

September 04, 2019

Why have an appointment I had an appointment on Wednesday but can’t look at my truck until Monday. Why make appointments? No loner car until it’s diagnosed. Probably one of More

by Brian Davis
Recommend Dealer
No
Employees Worked With
Not employee fault
Sep 05, 2019 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unsatisfied with you experience at our service department. An appointment secures your place in line to begin the process of diagnosing your vehicle. Per Chrysler policy we must determine if the complaint is truly a warrantable issue before we can place anyone in a rental. If you have any further questions or concerns please contact our dealership.

August 29, 2019

oil change Sonia was very nice and professional. She informed me about a oil changing package that help me save money for the future I appreciated that. A More

by Shelby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia
Aug 29, 2019 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could get you and your vehicle taken care of. Thank you for your review!

August 27, 2019

They kept me informed Frontier kept me informed throughout the time my Pickup was in for a recall visit. They fixed it within the time I was told and it was fixed correctly More

by Brady S.
Recommend Dealer
Yes
Employees Worked With
Johnny in service
Aug 28, 2019 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could help you get your truck back into tip-top shape. Thank you for your review!

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