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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
539 Reviews

539 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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February 05, 2020

Took a day longer due to no converter on hand but job now completed . Still cannot believe that Chrysler does not throw in a courtesy oil change and tire rotation for all these recalls More

by kmagreta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Feb 06, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review. We apologize for the time your service took to be completed. If there is anything else that our team can help you with, please let us know.

January 17, 2020

Recall items performed in a timely manner. Customer service and scheduling was great. I would highly recommend Frontier Dodge to perform services for your vehicle. More

by bsebastian
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Jan 20, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review of our dealership. If there is anything else that our team can do for you, please let us know!

January 15, 2020

Awesome service! Staff is courteous and friendly. All the work was done ahead of schedule. The service representative always kept me informed of the progress of the repairs. It was a great experience! More

by Kerry Sarchet
Recommend Dealer
Yes
Employees Worked With
Billy, was the service rep.
Jan 16, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Kerry! Please let us know if there is anything else that our team can do for you!

January 05, 2020

They did a good job. Had to order parts. Will notify when they arrive and schedule another appointment. Still unsure what is going on with the navigation system. More

by Donaldmathre
Recommend Dealer
Yes
Employees Worked With
Service
Jan 06, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Donald. If there is anything else that our team can do for you, please let us know!

January 03, 2020

First off for part of the repair they had to farm out the work because there bay wasn't big enough for my truck. Then while there tech was moving my truck from one of their service bays he hit something and More

by Not impressed
Recommend Dealer
No
Employees Worked With
Eli Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unhappy with your recent service visit. Our Service Team works to have vehicles repaired as quickly as possible and are also trained to report any damages that happen to a vehicle while in our shop. If you are still experiencing issues we would love to discuss them with you. Please contact our store and ask for our Service Manager. Thank you.”

December 27, 2019

Great service team ,especially John! Efficient and timely service, polite and professional. Annie was especially helpful and friendly. Overall polite friendly service! Will use again More

by barbaracoffman3
Recommend Dealer
Yes
Employees Worked With
Jeremy Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie White
Dec 30, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for this great feedback on our dealership. If there is anything else that our team can do for you, please let us know!

December 17, 2019

I always come to this dealership, they really take good care of me. Customer service is time notch. I would recommend this place to all of my friends. More

by tehrandrew
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 17, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review of our dealership. We appreciate the recommendation!

December 02, 2019

Great place to take your vehicle for your service needs. Very helpful and knolegable staff and fast service. Took the vehicle that day and it was done the same day. More

by Hector.r.m
Recommend Dealer
Yes
Employees Worked With
Billy martinez
Dec 02, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you Hector for your review of our dealership. We are so glad that our team could help you!

November 27, 2019

The team was very professional and nice. They completed all the work needed ordered the parts and rescheduled to get the truck back in. They did a good job at a reasonable price More

by diesel9425
Recommend Dealer
Yes
Employees Worked With
Kristian
Nov 27, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for the feedback on our dealership. If there is anything else that our team can help you with, please let us know!

November 05, 2019

Was treated very well I will go back to give them business. I was kept up-to-date with the progress of my vehicle and that is really good More

by Tom
Recommend Dealer
Yes
Employees Worked With
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for your review Tom! We are so glad that our team could help you!

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