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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
516 Reviews

516 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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October 28, 2019

Great and very helpful employees...listened to my problems and they will take care of getting it fixed...kept in touch with me as they worked on y vehicle More

by Gloria
Recommend Dealer
Yes
Employees Worked With
John
Oct 29, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you so much Gloria for your review. We are so glad that our team could help you!

October 22, 2019

Oil change Quick and easy to work with. Dropped off before lunch and it was ready to pick up around 2. It’s easier for me to drop off instead of waiting for it. More

by CDB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Oct 23, 2019 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could help make your oil change as easy as possible for you. Thank you for the review!

October 21, 2019

Not fully satisfied. This was the second time in a row that work I requested was not done (i.e. tire rotation). The previous time I requested a quote for a new wheel well More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t recall.
Oct 23, 2019 -

Frontier Dodge Chrysler Jeep responded

We, apologize that you are not satisfied with your recent experience at our dealership's service department. We work to insure all customers are given the best service and are kept up-to-date on their vehicle's status. If you are still experiencing issues, please contact our store and ask for our Service Manager. Thank you.

October 21, 2019

Great They were very professional, and helped me out even though they were booked full for the day!i was traveling thru the area when my truck required serv More

by Ztrokj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Oct 22, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for this wonderful feedback on our dealership! We are so glad that our team could help you.

October 18, 2019

Oil change / rotate tires The staff was awesome. My car was finished before the time John said it would be finished. Love Frontier Dodge! I have purchased six cars with thi More

by Gloria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Oct 21, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you so much Gloria for this great feedback. We are so glad that our team could help you!

October 16, 2019

Radio software download Nice, honest, John was good. Didn’t complete all requests but otherwise very good. Good call back prompt. Appropriate response for not doing a hard do More

by Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Oct 16, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you so much Andy for this great feedback!

October 14, 2019

Grateful for my service writer. My service writer was very helpful and nice. She saved me money by offering a oil change special for the future oil changes. Sorry, forgot her name. More

by Story64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 15, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for the great feedback on our dealership!

October 03, 2019

"Warranty" of tires I haven't been able to drive my car for a month now. I supposedly have a warranty on my rims and tires and have been unable to get a replacement. I More

by Jestevez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy
Oct 04, 2019 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unsatisfied with your experience at our dealership. Please reach out to our store and ask to speak with our General Manager. We hope that we can help fix this issues you are having. We hope to hear from you soon.

September 24, 2019

Hope it’s fixed this time This is the 7 th trip to the shop to fixture same problem... 3 rd time at this dealership. They have tried very hard and John Sanchez has been diligen More

by Joblow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Sep 25, 2019 -

Frontier Dodge Chrysler Jeep responded

Thank you for your review. We are glad that our team is working to help you with the issues you are having.

September 24, 2019

Not happy I will never shop for another car at Frontier. I got the oil changed (I think) yesterday because my Toyota maintenance light was on and so was the lig More

by Not happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I can’t remember any names
Sep 27, 2019 -

Frontier Dodge Chrysler Jeep responded

We apologize that we were unable to fix some issues that you were experiencing with your Toyota vehicle. Our service team works to give each customer the best experience possible while at our dealership. If you have any questions or concerns about your recent visit, please contact our store and ask for our general manager. Thank you.

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