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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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February 29, 2020

Everything was good, and Billy was great in taking care of my car. But the recalled part for my car had to be ordered, which means I have to go back. Other than that, I had a very good experience taking my More

by Gina500
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 02, 2020 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could help you. Thank you for the review Gina!

February 25, 2020

I was pleasantly surprised that the service department at Frontier Dodge Jeep was opened on Saturday. I came just to ask about getting an extra key for my son's car, only expecting to set up an appointment More

by Ktsedberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Flower
Feb 26, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! If there is anything else that our team can help you with, please let us know.

February 24, 2020

Changed oil and rotated tires took over 1 hour to complete great service over all. Just make sure you take your phone or have someone pick you up. More

by Vasquezservando68
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Feb 25, 2020 -

Frontier Dodge Chrysler Jeep responded

We apologize for the time your service took. Our team works to have vehicles ready as soon as possible for customers. If you have any concerns about your recent visit, please reach out to us and ask for management. Thank you for the review and feedback.

February 22, 2020

My Ram 2500 4x4 truck was fixed on a Saturday with no previous appointment. This department went above expectations. Thank you. I received calls and texts with updates. More

by jean_anne_fort
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Feb 24, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for your review. We are so glad that our service team could help you!

February 15, 2020

John was excellent service advisor. He was helpful and informative. The waiting area was bright and clean and coffee tasted great. I will use them again More

by sb
Recommend Dealer
Yes
Employees Worked With
John in Service Department
Feb 17, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review. We are so glad that our team could help you!

February 05, 2020

Took a day longer due to no converter on hand but job now completed . Still cannot believe that Chrysler does not throw in a courtesy oil change and tire rotation for all these recalls More

by kmagreta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Feb 06, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review. We apologize for the time your service took to be completed. If there is anything else that our team can help you with, please let us know.

January 17, 2020

Recall items performed in a timely manner. Customer service and scheduling was great. I would highly recommend Frontier Dodge to perform services for your vehicle. More

by bsebastian
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Jan 20, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review of our dealership. If there is anything else that our team can do for you, please let us know!

January 15, 2020

Awesome service! Staff is courteous and friendly. All the work was done ahead of schedule. The service representative always kept me informed of the progress of the repairs. It was a great experience! More

by Kerry Sarchet
Recommend Dealer
Yes
Employees Worked With
Billy, was the service rep.
Jan 16, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Kerry! Please let us know if there is anything else that our team can do for you!

January 05, 2020

They did a good job. Had to order parts. Will notify when they arrive and schedule another appointment. Still unsure what is going on with the navigation system. More

by Donaldmathre
Recommend Dealer
Yes
Employees Worked With
Service
Jan 06, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Donald. If there is anything else that our team can do for you, please let us know!

January 03, 2020

First off for part of the repair they had to farm out the work because there bay wasn't big enough for my truck. Then while there tech was moving my truck from one of their service bays he hit something and More

by Not impressed
Recommend Dealer
No
Employees Worked With
Eli Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unhappy with your recent service visit. Our Service Team works to have vehicles repaired as quickly as possible and are also trained to report any damages that happen to a vehicle while in our shop. If you are still experiencing issues we would love to discuss them with you. Please contact our store and ask for our Service Manager. Thank you.”

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