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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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June 20, 2020

John Sanchez is always pleasant to deal with. He makes sure all my issues are addressed in a timely manner. He’s the reason we come back More

by tyronechristopher19
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Jun 22, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much Tyrone for the review. We are so glad that our team could assist you!

June 12, 2020

I took my Jeep in for A/C repair and was told I had the heater on. I drove it 8-10 miles home after picking it up from repair and the A/C was on like it was when I took it in for repair and the air was blo More

by Raymond Martin
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Jun 15, 2020 -

Frontier Dodge Chrysler Jeep responded

Raymond, we apologize that you are unsatisfied with your experience at our dealership. If you are still experiencing this issue, please contact our Service Department. Thank you.

June 10, 2020

The mechanic that worked on my truck has excellent customer service and fast never in my life I had service like that TRACY CAVAZOS thanks for the fast and friendly service More

by Mikegarza
Recommend Dealer
Yes
Employees Worked With
TRacy cavazos
Jun 11, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much Mike for the review. Please let us know if there is anything else that our team can do for you.

June 03, 2020

Service was done in a timely manner, Mr Martinez was very courteous and precise in explaining problem and what needed to be done to correct it. More

by French
Recommend Dealer
Yes
Employees Worked With
Mr Martinez Service Dept
Jun 04, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review. Please let us know if there is anything else that our team can do for you!

May 26, 2020

Excellent service from advisor and good communication. One small mixup when picking up the vehicle. The key had been misplaced and caused a minor inconvenience. More

by jake_nichols
Recommend Dealer
Yes
Employees Worked With
John Sanchez
May 27, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you Jake for the review. Please let us know if there is anything else that our team can help you with.

April 24, 2020

Satisfied, they were there when I needed them and there were very nice about it, Thank you for being there in the crisis that we're at. More

by Israel
Recommend Dealer
Yes
Employees Worked With
Caroline George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline George
Apr 27, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you Israel for the review. We are so glad that our team could help you.

March 25, 2020

Billy and his team in the Service Department were absolutely amazing and on point! They had my daughters car finished and out of there within a few hours even though I had been told it would take a w More

by Mel
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 26, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Mel. We are so glad that our team could help you. If there is anything else that we can do for you, please let us know.

March 19, 2020

Van service Van repaired in timely manner. Charge too much to rotate tires or to change oil. I think that oil changes should not cost more than $45. More

by cbfritz59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Flower
Mar 20, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review. If there is anything else that our team can help you with, please let us know.

March 06, 2020

When I first came in I said I have two tire rotations already purchased, please check my breaks. I get my bill & no news on breaks. So i restated “i asked about having Mechanic look at my brakes one of t More

by Disappointed
Recommend Dealer
No
Employees Worked With
Service (Flower)
Mar 13, 2020 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unsatisfied with your recent experience at our dealership. Our team works to insure a quality all-around visit and we would love to help you if you are still experiencing issues. Please contact our dealership and ask for our Service Manager. Thank you.

March 05, 2020

Good service and excellent job! The waiting area it’s confortable they have coffee and water free. The employees were Very kind there help where excellent. More

by De jesus
Recommend Dealer
Yes
Employees Worked With
Gary Carper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for your review. If there is anything else our team can ever help you with, please let us know.

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