Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
516 Reviews of Frontier Dodge Chrysler Jeep - Service Center
When I first came in I said I have two tire rotations already purchased, please check my breaks. I get my bill & no news on breaks. So i restated “i asked about having Mechanic look at my brakes one of t already purchased, please check my breaks. I get my bill & no news on breaks. So i restated “i asked about having Mechanic look at my brakes one of the tires are off. Young lady that took my truck in Said i’ll go ask the mechanic, she came out with a little plastic yellow thing & said this is what the mechanic said. I ask about them Multi point inspection report. Then & only then (not before nor during my check in) I found out that their computer system is down. * For my first time ever to your dealership Service department. I wasn’t impressed. I also had coupons for Mopar find my phone & The young lady said y’all do not carry synthetic oil, so what good are the Mopar coupons ? I was in your waiting room, call the Dealership DeMond Tron in Conroe where I have been having my truck oil changed & tbey said they have a $99., 3 oil change special (same i believe as Mopar coupons for my Dodge truck) • So you tell me does it sound like a very good first time experience??? Especially when there’s other Dodge Dealership Slayton town then I feel like I should’ve gone to instead. More
Good service and excellent job! The waiting area it’s confortable they have coffee and water free. The employees were Very kind there help where excellent. confortable they have coffee and water free. The employees were Very kind there help where excellent. More
Everything was good, and Billy was great in taking care of my car. But the recalled part for my car had to be ordered, which means I have to go back. Other than that, I had a very good experience taking my of my car. But the recalled part for my car had to be ordered, which means I have to go back. Other than that, I had a very good experience taking my car for service to Frontier Dodge. Thank you. More
I was pleasantly surprised that the service department at Frontier Dodge Jeep was opened on Saturday. I came just to ask about getting an extra key for my son's car, only expecting to set up an appointment Frontier Dodge Jeep was opened on Saturday. I came just to ask about getting an extra key for my son's car, only expecting to set up an appointment for another day. Flower in the service dept took care of it right away and even told me of a factory recall I was not aware of. I was able to leave with my extra key shortly thereafter. It was certainly easier and faster than I had expected. I’m very happy how it all turned out! More
Changed oil and rotated tires took over 1 hour to complete great service over all. Just make sure you take your phone or have someone pick you up. complete great service over all. Just make sure you take your phone or have someone pick you up. More
My Ram 2500 4x4 truck was fixed on a Saturday with no previous appointment. This department went above expectations. Thank you. I received calls and texts with updates. previous appointment. This department went above expectations. Thank you. I received calls and texts with updates. More
John was excellent service advisor. He was helpful and informative. The waiting area was bright and clean and coffee tasted great. I will use them again informative. The waiting area was bright and clean and coffee tasted great. I will use them again More
Took a day longer due to no converter on hand but job now completed . Still cannot believe that Chrysler does not throw in a courtesy oil change and tire rotation for all these recalls completed . Still cannot believe that Chrysler does not throw in a courtesy oil change and tire rotation for all these recalls More
Recall items performed in a timely manner. Customer service and scheduling was great. I would highly recommend Frontier Dodge to perform services for your vehicle. service and scheduling was great. I would highly recommend Frontier Dodge to perform services for your vehicle. More
Awesome service! Staff is courteous and friendly. All the work was done ahead of schedule. The service representative always kept me informed of the progress of the repairs. It was a great experience! work was done ahead of schedule. The service representative always kept me informed of the progress of the repairs. It was a great experience! More