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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
539 Reviews

539 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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October 20, 2020

Service Department was friendly and informative about the recall performed and the items needing addressed in the near future. They included details & pricing of recommended services. Note: this site does More

by Brian J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Carper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Brian! We are so glad that our service team could help you.

October 10, 2020

John Sanchez was a pleasure to work with!! Kept me up to date on my vehicle on a regular basis! Thank you again Frontier Dodge Service Department! More

by rick082994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Oct 12, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review Rick!

Oct 14, 2020 -

rick082994 responded

No problem!! Thank you again John Sanchez and Frontier Dodge for the awesome experience and for the impeccable work you guys did for me and my vehicle!

October 09, 2020

Had my truck in The service department for recalls John was the person I talked to he was so nice thank you John for all your help. More

by Ybybarra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Oct 09, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

October 01, 2020

Kristian has been a Great and Helpful Customer Service Advisor. I would like to Thank her and the Jeep 🚙 Mechanic Crew for always being there when I need them... Thanks Guys. Keep up the Great Customer S More

by SKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian / Issac
Oct 01, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad our team could assist you. Please let us know if there is anything else that we can do for you.

October 01, 2020

Everyone I came into contact with were the friendliest and made me feel like family from the start. The service department was quick to get my vehicle in, the level of customer service via phone or in per More

by harleyray31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cisco Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrone Christopher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Oct 01, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review Harley! Please let us know if there is anything else that we can help you with.

September 25, 2020

I came in for an oil change and to get my Jeep checked for recalls. Everything was great. No recalls were found. COVID protocol was followed. More

by amele94892
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! Please let us know if there is anything else that our team can assist you with.

September 14, 2020

Kristian was very helpful during our visit everyone was friendly and from sales to service department we were treated very well she followed up on everything I needed done. I would give them a A+ rating fo More

by stonecoldsr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Chen
Sep 14, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad the Frontier team could help you.

September 04, 2020

Kept vehicle for four days after saying two. No call back when contacted. Asked them to look at tailgate drop and left side mirror. Billy More

by Oakdelmom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy
Sep 08, 2020 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unsatisfied with your experience at our Service Department. Please reach out to our dealership and ask to speak with our Service Manager Andrew Soto regarding these issues. Thank you.

September 01, 2020

I took my Ram in for an oil change. Everyone was courteous and helpful. I am just going to type until I get 25 words. More

by Billy Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian
Sep 01, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Billy Bob! Please let us know if there is anything else that our team can assist you with.

August 27, 2020

I think if I’m waiting in the lobby it would be nice if you could come let me know how much longer I have More

by conjmnz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 28, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We appreciate your feedback. Please let us know if there is anything else that our team can assist you with.

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