Frontier Dodge Chrysler Jeep - Service Center

The person who waited on me was rude. Not friendly at all. When I return to pick car up it was left on west side parked between parking lot with the keys inside the vehicle. all. When I return to pick car up it was left on west side parked between parking lot with the keys inside the vehicle. More

I had a very good experience John Sanchez was very good he kept me informed and the service was done very timely. I will continue to use service dept he kept me informed and the service was done very timely. I will continue to use service dept More

Really enjoy taking my cars for services here. When I need to leave they bring me home and later bring my car to me. Very friendly. need to leave they bring me home and later bring my car to me. Very friendly. More

John was service writer I spoke with about a possible recall. He was very patient, cordial, and helped to resolve the issue quickly. I later went back to NHTSA website and saw recall data had been entere recall. He was very patient, cordial, and helped to resolve the issue quickly. I later went back to NHTSA website and saw recall data had been entered and no further recalls were pending on my car. His diligence and caring attitude fixed the issue and completed steps needed as he said he would making this a very pleasant and uneventful visit. In order to complete survey though no costs were involved for recall I marked price as excellent. More

After going n getting oil change got something to eat for dad n I n notice there was oil drips underneath truck pulled out parked different spot after an hour notice more oil drips call dealer very hard for dad n I n notice there was oil drips underneath truck pulled out parked different spot after an hour notice more oil drips call dealer very hard to get a hold of someone after 3 or 4 calls decided to back to dealer they did take right in n said filter was loss I was unhappy oil change very simple n couldn’t believe they didn’t double check they need to take pride on what they do good thing I did take of to Dallas right after oil change or I would have been in trouble wasted my time n gas going back More

Billy was excellent to deal with! He truly epitomizes what customer service is all about. We have found our preferred CDJ dealership. Thank you Billy and Frontier! what customer service is all about. We have found our preferred CDJ dealership. Thank you Billy and Frontier! More

Everyone was great. I was notified several times what was going on and everyone that I talked to was very nice. The price of my total bill was not what I was expecting. I can’t really say enough nice things going on and everyone that I talked to was very nice. The price of my total bill was not what I was expecting. I can’t really say enough nice things about John. More

truck had a problem dying while running. john and Lalo genuinely wanted to determine the source of the issue, which was really hard to diagnose. they stayed with it genuinely wanted to determine the source of the issue, which was really hard to diagnose. they stayed with it More

Workers are doing well, but I had to sit and wait 2 1/2 hours. Too many people in Lubbock and growing. You were out of water to drink. I will take mine next time. I usually do but went to town in spare of hours. Too many people in Lubbock and growing. You were out of water to drink. I will take mine next time. I usually do but went to town in spare of the moment. More

Had warranty work that needed to be completed. One of the worst experiences regarding communication I have ever experienced. Will definitely be my last visit the worst experiences regarding communication I have ever experienced. Will definitely be my last visit More