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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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September 25, 2020

I came in for an oil change and to get my Jeep checked for recalls. Everything was great. No recalls were found. COVID protocol was followed. More

by amele94892
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! Please let us know if there is anything else that our team can assist you with.

September 14, 2020

Kristian was very helpful during our visit everyone was friendly and from sales to service department we were treated very well she followed up on everything I needed done. I would give them a A+ rating fo More

by stonecoldsr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian Chen
Sep 14, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad the Frontier team could help you.

September 04, 2020

Kept vehicle for four days after saying two. No call back when contacted. Asked them to look at tailgate drop and left side mirror. Billy More

by Oakdelmom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy
Sep 08, 2020 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unsatisfied with your experience at our Service Department. Please reach out to our dealership and ask to speak with our Service Manager Andrew Soto regarding these issues. Thank you.

September 01, 2020

I took my Ram in for an oil change. Everyone was courteous and helpful. I am just going to type until I get 25 words. More

by Billy Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristian
Sep 01, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Billy Bob! Please let us know if there is anything else that our team can assist you with.

August 27, 2020

I think if I’m waiting in the lobby it would be nice if you could come let me know how much longer I have More

by conjmnz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 28, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We appreciate your feedback. Please let us know if there is anything else that our team can assist you with.

August 24, 2020

John Sanchez was very courteous and the staff took excellent care of me and my car. I would highly recommend Frontier Dodge and Chrysler in Lubbock. More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Aug 24, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Penny! We are so glad the Frontier team could assist you.

August 18, 2020

John Sanchez was professional and responsive. Works was completed as promised when promised. Polite and helpful on all issues. Care was taken appropriately for pandemic. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Aug 18, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Jim! Please let us know if there is anything else that our team can assist you with.

August 18, 2020

great staff so fargreat staffgreat great. great staff so far great staff great great. 0000000000000000 awesome good better best better good i cant say 25 words this is to mu More

by scarlex1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
john
Aug 19, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review. We are so glad our team could assist you!

July 04, 2020

Recall service was done in a timely manner both for the screening & the actual replacement, not to mention being kept abreast of the situation. Kristian was Awesome.😬 More

by laramft
Recommend Dealer
Yes
Employees Worked With
Kristian
Jul 06, 2020 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could assist you. Thank you for the review!

July 01, 2020

Very nice staff in service department, Ruby was amazing with helping me drop my vehicle off to get the repairs done from beginning to end. More

by Jerelgarcia78
Recommend Dealer
Yes
Employees Worked With
Ruby
Jul 02, 2020 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could assist you. Thank you for the review!

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