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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
539 Reviews

539 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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May 31, 2021

Excellent service, communication and did a great job in a timely manner. Would highly recommend. Sabrina was very friendly and kept in constant contact with me on what was going on with my jeep and when it w More

by wnshields1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
May 31, 2021 -

wnshields1 responded

Loved Sabrina. Friendly and on top of things.

May 28, 2021

went for oil change and asked if they can also fix the fitting of my cargo mat. The girl that i spoke with assured me that she will let the team know about it. after 2hrs of waiting in the lounge i as More

by scarlex1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
i think shes new she has short black hair
Jun 04, 2021 -

Frontier Dodge Chrysler Jeep responded

We apologize for these issues during your recent visit. Please reach out to our team and ask for our Service Manager to discuss these issues. Thank you.

May 25, 2021

Lalo is a good guy!!!!! Very helpful and professional . Good employee and lucky to have working at Frontier. Kept me in the loop and was concerned about helping More

by kylekimpierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lalo
May 26, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review and feedback on your experience.

May 24, 2021

I give it a 10 cuz thy r very nice employees it waz fast & friendly I would recommend the service to everybody out there!I am very happy More

by SandraValdez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
May 25, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Sandra! We appreciate the recommendation.

May 27, 2021 -

SandraValdez responded

Thy r very nice

May 17, 2021

they helped make sure everything was okay with my vehicle and that there were no problems with it when the engine light came on randomly More

by wjprothro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
May 17, 2021 -

wjprothro responded

……

May 11, 2021

My service needs were acted upon immediately. The technician kept me informed as to the progress of my vehicle’s inspection, and my auto needs. Very polite and attentive! More

by KT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lado
May 12, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your recent service visit!

April 30, 2021

Sales dept may be ok but the service dept is crap. Daughter took her Jeep in for some work and was promised a call within the week with an estimate. 10 days later she called and they couldn't find her More

by contin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leroy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear about some concerns with your recent service visit. If you are still experiencing these issues, please contact our dealership and ask for our Service Manager. Thank you.

May 07, 2021 -

contin responded

NO, thank you.

March 25, 2021

Thank you to Sabrina and maintenance crew for my oil change ! Fast and Courteous service Sabrina suggestive sold me a Triple Oil Change when I presented my Coupon More

by uny41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Mar 25, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can do for you.

March 22, 2021

Frontier worked on my 2016 Fiat 500x and had the issue fixed in less than a week. I've been trying to get it fixed for two months. Thank you. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 23, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review and feedback!

March 17, 2021

Service department took care of my repair. I was in and out in no time. I would recommend them everyone. Bill takes good care of me. More

by Jbru
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 17, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review!

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