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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
516 Reviews

516 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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March 02, 2021

Really enjoy taking my cars for services here. When I need to leave they bring me home and later bring my car to me. Very friendly. More

by theoncollins79072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Mar 02, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that our team can do for you.

February 02, 2021

After going n getting oil change got something to eat for dad n I n notice there was oil drips underneath truck pulled out parked different spot after an hour notice more oil drips call dealer very hard More

by mendez_alvino97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sanchez n Martinez
Feb 05, 2021 -

Frontier Dodge Chrysler Jeep responded

We apologize for this issue and that you are unsatisfied with your experience. If you are still experiencing any issues, please contact our dealership and ask for our Service Manager. Thank you.

February 02, 2021

Billy was excellent to deal with! He truly epitomizes what customer service is all about. We have found our preferred CDJ dealership. Thank you Billy and Frontier! More

by HappyLife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Martinez
Feb 02, 2021 -

Frontier Dodge Chrysler Jeep responded

We're so glad that our team here at Frontier could help you. Thank you for the review!

December 04, 2020

Everyone was great. I was notified several times what was going on and everyone that I talked to was very nice. The price of my total bill was not what I was expecting. I can’t really say enough nice things More

by Bobbyfisher356
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Dec 07, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad that our team could assist you. Please let us know if there is anything else that we can do for you.

November 01, 2020

truck had a problem dying while running. john and Lalo genuinely wanted to determine the source of the issue, which was really hard to diagnose. they stayed with it More

by awolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
john Sanchez, Lalo
Nov 02, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad that our team could assist you. Please let us know if there is anything else that we can do for you.

October 29, 2020

Workers are doing well, but I had to sit and wait 2 1/2 hours. Too many people in Lubbock and growing. You were out of water to drink. I will take mine next time. I usually do but went to town in spare of More

by bonifieldcam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service department
Oct 30, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review and feedback! Please let us know if there is anything else that we can do for you.

October 20, 2020

Had warranty work that needed to be completed. One of the worst experiences regarding communication I have ever experienced. Will definitely be my last visit More

by Jpmanning
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian and Billy
Oct 21, 2020 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience at our dealership. If you have any issues or concerns, please reach out to our dealership and ask for Andrew Soto our Service Manager. Thank you.

October 20, 2020

Service Department was friendly and informative about the recall performed and the items needing addressed in the near future. They included details & pricing of recommended services. Note: this site does More

by Brian J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Carper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Brian! We are so glad that our service team could help you.

October 10, 2020

John Sanchez was a pleasure to work with!! Kept me up to date on my vehicle on a regular basis! Thank you again Frontier Dodge Service Department! More

by rick082994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Oct 12, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review Rick!

Oct 14, 2020 -

rick082994 responded

No problem!! Thank you again John Sanchez and Frontier Dodge for the awesome experience and for the impeccable work you guys did for me and my vehicle!

October 09, 2020

Had my truck in The service department for recalls John was the person I talked to he was so nice thank you John for all your help. More

by Ybybarra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Oct 09, 2020 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

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