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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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May 11, 2021

My service needs were acted upon immediately. The technician kept me informed as to the progress of my vehicle’s inspection, and my auto needs. Very polite and attentive! More

by KT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lado
May 12, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your recent service visit!

April 30, 2021

Sales dept may be ok but the service dept is crap. Daughter took her Jeep in for some work and was promised a call within the week with an estimate. 10 days later she called and they couldn't find her More

by contin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leroy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear about some concerns with your recent service visit. If you are still experiencing these issues, please contact our dealership and ask for our Service Manager. Thank you.

May 07, 2021 -

contin responded

NO, thank you.

March 25, 2021

Thank you to Sabrina and maintenance crew for my oil change ! Fast and Courteous service Sabrina suggestive sold me a Triple Oil Change when I presented my Coupon More

by uny41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Mar 25, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can do for you.

March 22, 2021

Frontier worked on my 2016 Fiat 500x and had the issue fixed in less than a week. I've been trying to get it fixed for two months. Thank you. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 23, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review and feedback!

March 17, 2021

Service department took care of my repair. I was in and out in no time. I would recommend them everyone. Bill takes good care of me. More

by Jbru
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 17, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review!

March 05, 2021

The person who waited on me was rude. Not friendly at all. When I return to pick car up it was left on west side parked between parking lot with the keys inside the vehicle. More

by Delly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Mar 08, 2021 -

Frontier Dodge Chrysler Jeep responded

We apologize that you are unsatisfied with your experience. If you have any issues or concerns, please contact our dealership and ask for management. Thank you.

March 03, 2021

I had a very good experience John Sanchez was very good he kept me informed and the service was done very timely. I will continue to use service dept More

by Jbrightwylielp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Mar 03, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We are so glad that our team could help you.

March 02, 2021

Really enjoy taking my cars for services here. When I need to leave they bring me home and later bring my car to me. Very friendly. More

by theoncollins79072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Mar 02, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that our team can do for you.

March 02, 2021

John was service writer I spoke with about a possible recall. He was very patient, cordial, and helped to resolve the issue quickly. I later went back to NHTSA website and saw recall data had been entere More

by Milt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Mar 02, 2021 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could help you with your recall. Thank you for the review!

February 02, 2021

After going n getting oil change got something to eat for dad n I n notice there was oil drips underneath truck pulled out parked different spot after an hour notice more oil drips call dealer very hard More

by mendez_alvino97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sanchez n Martinez
Feb 05, 2021 -

Frontier Dodge Chrysler Jeep responded

We apologize for this issue and that you are unsatisfied with your experience. If you are still experiencing any issues, please contact our dealership and ask for our Service Manager. Thank you.

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