Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
524 Reviews of Frontier Dodge Chrysler Jeep - Service Center
My service needs were acted upon immediately. The technician kept me informed as to the progress of my vehicle’s inspection, and my auto needs. Very polite and attentive! technician kept me informed as to the progress of my vehicle’s inspection, and my auto needs. Very polite and attentive! More
Sales dept may be ok but the service dept is crap. Daughter took her Jeep in for some work and was promised a call within the week with an estimate. 10 days later she called and they couldn't find her Daughter took her Jeep in for some work and was promised a call within the week with an estimate. 10 days later she called and they couldn't find her vehicle, no record. We had to go find the Jeep on their back lot for them, get the order number from the mirror and they still had no record. She was promised a call back that day, again 3 days later she had to call them and was given an outrageous estimate. Even for a couple things she hadn't even asked to have done. At this point it was obvious they didn't want to mess with her or her Jeep so we just went and got it. Took it to someone who knew what they were doing. Don't use these guys for anything. More
Thank you to Sabrina and maintenance crew for my oil change ! Fast and Courteous service Sabrina suggestive sold me a Triple Oil Change when I presented my Coupon change ! Fast and Courteous service Sabrina suggestive sold me a Triple Oil Change when I presented my Coupon More
The person who waited on me was rude. Not friendly at all. When I return to pick car up it was left on west side parked between parking lot with the keys inside the vehicle. all. When I return to pick car up it was left on west side parked between parking lot with the keys inside the vehicle. More
I had a very good experience John Sanchez was very good he kept me informed and the service was done very timely. I will continue to use service dept he kept me informed and the service was done very timely. I will continue to use service dept More
John was service writer I spoke with about a possible recall. He was very patient, cordial, and helped to resolve the issue quickly. I later went back to NHTSA website and saw recall data had been entere recall. He was very patient, cordial, and helped to resolve the issue quickly. I later went back to NHTSA website and saw recall data had been entered and no further recalls were pending on my car. His diligence and caring attitude fixed the issue and completed steps needed as he said he would making this a very pleasant and uneventful visit. In order to complete survey though no costs were involved for recall I marked price as excellent. More
After going n getting oil change got something to eat for dad n I n notice there was oil drips underneath truck pulled out parked different spot after an hour notice more oil drips call dealer very hard for dad n I n notice there was oil drips underneath truck pulled out parked different spot after an hour notice more oil drips call dealer very hard to get a hold of someone after 3 or 4 calls decided to back to dealer they did take right in n said filter was loss I was unhappy oil change very simple n couldn’t believe they didn’t double check they need to take pride on what they do good thing I did take of to Dallas right after oil change or I would have been in trouble wasted my time n gas going back More