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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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June 30, 2021

Lalo did an excellent job explaining what was wrong with my truck, the recommendations to fix the issues and other maintenance checkpoints. Would definitely come back and use again. More

by G.solis17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lalo Longoria
Jul 01, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the wonderful review and feedback on your experience!

June 30, 2021

The service department here is absolutely horrible! One of my trucks broke down in Texas, so I called this dealership to see if they could let it in to diagnose the problem. They said they could. I paid $ More

by Chris A
Customer Service
Recommend Dealer
No
Employees Worked With
John in service
Jun 30, 2021 -

Frontier Dodge Chrysler Jeep responded

Chris, we are sorry to hear that you are unsatisfied with your experience. If you have any concerns please reach out to our dealership and ask for our General Manager Rick Harrison. Thank you.

June 25, 2021

The service center was really awesome they took my truck and did all the servicing in less than an hour thank you Lalo and Juan More

by tirso.carr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Freire,MaxGrubbs
Jun 29, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We are so glad that our team could assist you.

June 12, 2021

They are Quick courteous and professional. Place is clean and organized and has accommodations for people. They also check if you need anything and if you need a ride More

by lvaldez202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina Jimenez
Jun 14, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We appreciate the wonderful feedback on your experience.

June 03, 2021

It was so easy to work with them....and got it done fast. Very Satisfied and definitely would recommend them to whom ever needs help. More

by yeseniaharvill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evelardo Longoria
Jun 04, 2021 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could assist you. Thank you for the review!

May 31, 2021

Excellent service, communication and did a great job in a timely manner. Would highly recommend. Sabrina was very friendly and kept in constant contact with me on what was going on with my jeep and when it w More

by wnshields1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
May 31, 2021 -

wnshields1 responded

Loved Sabrina. Friendly and on top of things.

May 28, 2021

went for oil change and asked if they can also fix the fitting of my cargo mat. The girl that i spoke with assured me that she will let the team know about it. after 2hrs of waiting in the lounge i as More

by scarlex1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
i think shes new she has short black hair
Jun 04, 2021 -

Frontier Dodge Chrysler Jeep responded

We apologize for these issues during your recent visit. Please reach out to our team and ask for our Service Manager to discuss these issues. Thank you.

May 25, 2021

Lalo is a good guy!!!!! Very helpful and professional . Good employee and lucky to have working at Frontier. Kept me in the loop and was concerned about helping More

by kylekimpierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lalo
May 26, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review and feedback on your experience.

May 24, 2021

I give it a 10 cuz thy r very nice employees it waz fast & friendly I would recommend the service to everybody out there!I am very happy More

by SandraValdez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
May 25, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Sandra! We appreciate the recommendation.

May 27, 2021 -

SandraValdez responded

Thy r very nice

May 17, 2021

they helped make sure everything was okay with my vehicle and that there were no problems with it when the engine light came on randomly More

by wjprothro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
May 17, 2021 -

wjprothro responded

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