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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
539 Reviews

539 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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September 21, 2021

Sabrina was great! She explained to us the situation and solution. I will use this service department in the future. More

by Epolack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Sep 21, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

September 21, 2021

Best service department in town. Professional, courteous, friendly, prompt, and cost effective. Would not even think about taking my vehicle’s anywhere else. More

by Ronh8142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
Sep 21, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

September 14, 2021

The staff was very friendly and helpful and they did a great job with my vehicle service needs. More

by cs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Sabrina
Sep 14, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad that we could help you.

September 13, 2021

I had a quote from another dealer for the exact job you did to my truck for 400 dollars less. The job was to change my oil pan gasket the manual put out by Chrysler says it’s a 4 hour job. I was charged f More

by Jay.Slawson7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Sep 17, 2021 -

Frontier Dodge Chrysler Jeep responded

Mr. Slawson, we are sorry that you are unsatisfied with your experience. We work to price all our services competitively with our market. We apologize if you did not agree with the price we offered.

Sep 17, 2021 -

Jay.Slawson7 responded

Darn Right I don't agree I got took. I have quotes from 2 different Dealer ships close by and they are priced at 800 dollars. They are Ram dealers as well so your not to completive in the area. I just think it is out rages that you charge 214.00 dollars for a 50 dollar gasket i can get from the other dealers. you knew i was from out of town and you took advantage of me and I'm posting it ever where I can with your Bill and the quote from the other dealers for the same job. then no one from management would come talk to me while I was there on site and now you want to answer and defend your self.

September 13, 2021

John was great to give you updates and call with questions and to let me know the repair was complete!!!! Great job to John and the team! More

by jfurlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Sep 14, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that our team can help you with.

September 10, 2021

I would not recommend using this dealership for servicing your vehicle. Very unprofessional and lacking in basic customer service skills. Very disappointed in this dealer. More

by Gbarclay23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alyiah
Sep 13, 2021 -

Frontier Dodge Chrysler Jeep responded

Garrett, we apologize for your experience. If you have any issues or concerns, please reach out to our dealership and ask for our Service Manager to discuss. Thank you.

August 26, 2021

Tammy went above and beyond to answer and questions I had and was willing to do whatever to help my daughter so she could get her car tonight. More

by dandkpumping10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy in Service
Aug 26, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience! Congrats to your daughter!

August 26, 2021

Excellent customer service and turn around time in service department. John was thorough in explaining service and pricing for parts and labor. I was very satisfied. More

by Zenitramshelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Aug 31, 2021 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could assist you. Thank you for the review!

August 25, 2021

my last visit i dint recvd a text msg that my car was ready usually i do get it, so i waited the whole day until i called them and i was told it has heen ready long enough.sabrina told me that she called More

by scarlex1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sabrina
Aug 25, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We apologize for any communication issues regarding your visit.

August 23, 2021

Tammy Melendez is an awesome service rep. She kept me in the loop of everything on a daily basis……. They went above and beyond to help me More

by olivas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
Aug 24, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

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