Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
524 Reviews of Frontier Dodge Chrysler Jeep - Service Center
Lalo did an excellent job explaining what was wrong with my truck, the recommendations to fix the issues and other maintenance checkpoints. Would definitely come back and use again. my truck, the recommendations to fix the issues and other maintenance checkpoints. Would definitely come back and use again. More
The service department here is absolutely horrible! One of my trucks broke down in Texas, so I called this dealership to see if they could let it in to diagnose the problem. They said they could. I paid $ of my trucks broke down in Texas, so I called this dealership to see if they could let it in to diagnose the problem. They said they could. I paid $1000 to have it towed to them. I also explained to them that my driver would be sitting in a hotel, so please let me know if there will be any delays getting to the truck, if so I can fly him home. 6 days later he is still sitting a hotel, instead of being home, because the service rep (John) has decided that it isn't worth his time to tell me that he can't get to it, instead I keep getting an answer 'tomorrow we'll look at it" 17 years of dealing with dealerships across the country, this one is by far the worst! More
They are Quick courteous and professional. Place is clean and organized and has accommodations for people. They also check if you need anything and if you need a ride and organized and has accommodations for people. They also check if you need anything and if you need a ride More
Excellent service, communication and did a great job in a timely manner. Would highly recommend. Sabrina was very friendly and kept in constant contact with me on what was going on with my jeep and when it w timely manner. Would highly recommend. Sabrina was very friendly and kept in constant contact with me on what was going on with my jeep and when it would be completed. More
went for oil change and asked if they can also fix the fitting of my cargo mat. The girl that i spoke with assured me that she will let the team know about it. after 2hrs of waiting in the lounge i as fitting of my cargo mat. The girl that i spoke with assured me that she will let the team know about it. after 2hrs of waiting in the lounge i asked again if the cargo mat was fixed she said yes. When i arrived home and checked it wasnt fixed. Please let her know that its not nice to assure customer that everything is ok when its not. Also, whoever drove my car inside mopar you guys left an obvious dirt in my carpet. Please have the courtesy to clean up your mess. it was difficult cleaning up your mess it cannot be remove by an ordinary car wipes! More
Lalo is a good guy!!!!! Very helpful and professional . Good employee and lucky to have working at Frontier. Kept me in the loop and was concerned about helping Good employee and lucky to have working at Frontier. Kept me in the loop and was concerned about helping More