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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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September 10, 2021

I would not recommend using this dealership for servicing your vehicle. Very unprofessional and lacking in basic customer service skills. Very disappointed in this dealer. More

by Gbarclay23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alyiah
Sep 13, 2021 -

Frontier Dodge Chrysler Jeep responded

Garrett, we apologize for your experience. If you have any issues or concerns, please reach out to our dealership and ask for our Service Manager to discuss. Thank you.

August 26, 2021

Tammy went above and beyond to answer and questions I had and was willing to do whatever to help my daughter so she could get her car tonight. More

by dandkpumping10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy in Service
Aug 26, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience! Congrats to your daughter!

August 26, 2021

Excellent customer service and turn around time in service department. John was thorough in explaining service and pricing for parts and labor. I was very satisfied. More

by Zenitramshelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Aug 31, 2021 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could assist you. Thank you for the review!

August 25, 2021

my last visit i dint recvd a text msg that my car was ready usually i do get it, so i waited the whole day until i called them and i was told it has heen ready long enough.sabrina told me that she called More

by scarlex1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sabrina
Aug 25, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We apologize for any communication issues regarding your visit.

August 23, 2021

Tammy Melendez is an awesome service rep. She kept me in the loop of everything on a daily basis……. They went above and beyond to help me More

by olivas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
Aug 24, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

August 14, 2021

Simple - drop off vehicle, there is a shuttle, they call when they’re finished and pick you. Simple More

by Nov16201040
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Aug 16, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that our team can assist you with.

July 28, 2021

Frontier does a great job Sabrina the service writer always goes above and beyond. Thank you for always remembering me and making sure I have a ride back to work. Thank you again Sabrina More

by Billy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Jul 28, 2021 -

Frontier Dodge Chrysler Jeep responded

We appreciate the wonderful feedback on your visit Billy. Thank you so much for the review!

July 19, 2021

Frontier service is very friendly. They are busy but are always friendly. More

by Jhill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Jul 19, 2021 -

Frontier Dodge Chrysler Jeep responded

We appreciate the wonderful feedback on your experience. Thank you for the review!

July 13, 2021

Staff is always prompt and courteous. Oil change on 6.7 Cummins is about $50 cheaper than two other dealerships I called Thanks very much! More

by jjolly969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could help you with your oil change. Please let us know if there is anything else that our team can do for you.

July 07, 2021

Did a great job getting my car done quickly! Everyone was so nice. Parts did a great job finding exactly what they needed to get the job done ... ill be going back and sending my friends! More

by Brandyherrera484
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina Jimenez
Jul 08, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you Brandy for the review! We are so glad that our team could assist you. We appreciate your wonderful recommendation.

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