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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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October 09, 2021

Great customer service and there was not much of a wait time and the waiting room was clean! More

by Monicaluna1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John service advisor
Oct 11, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review Monica!

October 09, 2021

Tammy and Johnny in the service department took care of me quickly. They fixed previous issue and did business the right way. Thank you More

by Robert C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy, Johnny
Oct 11, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your service visit Robert!

October 06, 2021

Got truck in and out for oil change did it time they said it would take More

by paddy2467
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 06, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience at our dealership!

October 04, 2021

Good service good customer service I will continue going there for get my car serviced More

by Nsamario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
Oct 04, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

September 29, 2021

Friendly and helpful. Told me how long my service would take and got me out of there early. More

by Todd.duncan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Sep 29, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Todd!

September 21, 2021

Sabrina was great! She explained to us the situation and solution. I will use this service department in the future. More

by Epolack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Sep 21, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

September 21, 2021

Best service department in town. Professional, courteous, friendly, prompt, and cost effective. Would not even think about taking my vehicle’s anywhere else. More

by Ronh8142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
Sep 21, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

September 14, 2021

The staff was very friendly and helpful and they did a great job with my vehicle service needs. More

by cs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Sabrina
Sep 14, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad that we could help you.

September 13, 2021

I had a quote from another dealer for the exact job you did to my truck for 400 dollars less. The job was to change my oil pan gasket the manual put out by Chrysler says it’s a 4 hour job. I was charged f More

by Jay.Slawson7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Sep 17, 2021 -

Frontier Dodge Chrysler Jeep responded

Mr. Slawson, we are sorry that you are unsatisfied with your experience. We work to price all our services competitively with our market. We apologize if you did not agree with the price we offered.

Sep 17, 2021 -

Jay.Slawson7 responded

Darn Right I don't agree I got took. I have quotes from 2 different Dealer ships close by and they are priced at 800 dollars. They are Ram dealers as well so your not to completive in the area. I just think it is out rages that you charge 214.00 dollars for a 50 dollar gasket i can get from the other dealers. you knew i was from out of town and you took advantage of me and I'm posting it ever where I can with your Bill and the quote from the other dealers for the same job. then no one from management would come talk to me while I was there on site and now you want to answer and defend your self.

September 13, 2021

John was great to give you updates and call with questions and to let me know the repair was complete!!!! Great job to John and the team! More

by jfurlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Sep 14, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that our team can help you with.

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