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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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December 24, 2021

worst experience,turned to great.i had my sscheduled worst experience,turned to great. i had my sscheduled change oil done dec23. the next day dec 24 i notice oul spill in my garage and i knew that some More

by scarlex1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tammy
Dec 27, 2021 -

Frontier Dodge Chrysler Jeep responded

We are so glad that we could work with you to improve your experience! Thank you for the review!

December 14, 2021

Service was good and the wait time was not bad. Had a good experience no complaints More

by fernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aliyah
Dec 14, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Fernie!

December 12, 2021

Service was great. Was told it would be an hour or so to change my oil and rotate tires but had me out in around 30 minutes which was great. More

by trainbynight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

December 03, 2021

Very professional and easy process for service. They took great care of me. I’m glad I found this dealership. More

by Nancywboca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 06, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review! We are so glad that our team could assist you.

December 01, 2021

Everything went well at this dealership. Tammy was especially courteous, friendly and professional. She handled everything in a timely fashion. Nice to work with folks like her! More

by Mbea51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy in the service department
Dec 01, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

November 30, 2021

Friendly, Fair, and Efficient! My daughter is a Tech student and takes her jeep to Frontier. They have always treated her like family. This makes me feel good since I’m so far away. More

by TexasTechMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Nov 30, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We appreciate the wonderful feedback.

November 29, 2021

I took my vehicle in for the “free” oil change, I told them to check the coolant because my warning light is on. NOT DONE!!! makes me think they did not do a thing but park it in garage for an hour. More

by Richardrocher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy melendez
Nov 29, 2021 -

Frontier Dodge Chrysler Jeep responded

Richard, we are sorry to hear that you have some concerns regarding a recent service visit. Please reach out to our dealership and ask for our Service Manager. He would love to go over all service done with you and address any concerns. Thank you

November 24, 2021

Truck sales manager and service writer did an amazing job. But, truck came back to me with unacceptable damage( driver side dent). If the service department is not going to protect my investment, I will More

by Christopherrowten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown technician
Nov 26, 2021 -

Frontier Dodge Chrysler Jeep responded

Christopher, if you are still experiencing any issues or would like to address these concerns with our team, please reach out to our dealership and ask for our Service Manager. Thank you.

Nov 26, 2021 -

Christopherrowten responded

It is the responsibility of the dealership to reach out to me, not the reverse. I made my issues very clear.

November 20, 2021

The service person Aliyah was great. She had my vehicle looked at sooner than the three days I was initially told. The dealership wasn’t able to find the problem with the engine light that turned on, due t More

by Corey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aliyah Castillo
Nov 22, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you Corey for the review!

November 19, 2021

Tammy was Very kind, professional, efficient when I went to have my oil change. Best customer service! More

by ccastanon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
Nov 22, 2021 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review! We are so glad that our team could assist you.

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