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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
539 Reviews
Call Service Center (806) 798-4500

539 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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March 22, 2022

This dealership needs to work on customer service! Awful! Awful! Awful! How do you lose an entire car???? More

by Ashstorm22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler and Johnny
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March 22, 2022

Crappy customer service, rude staff. GM hung up. Will be contacting BBB shortly . Lost my friends car More

by nboyken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler and Johnny
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March 22, 2022

Do not go here! They do not know how to treat their customers. Save your money! Go elsewhere More

by am4505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
GM and the whole service team
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March 21, 2022

They LOST OUR CAR. We live in DFW and our car broke down on our Spring Break Vacation. We took our 6 month old 2021 Jeep Grand Cherokee Laredo to this dealership for he More

by julie.rogers08
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaliyah, Chris, Johnny
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Mar 22, 2022 -

Frontier Dodge Chrysler Jeep responded

We understand the frustration of breaking down on the road and the added inconvenience of it being on vacation with the kids, however the mechanical failure was no fault of our own. We are doing our due diligence to help get the vehicle repaired and back on the road. We are at the mercy of the supply line and inventory constraints. We should receive the needed part by 03.23 so as long as the selling dealership shipped the part out when we paid for it. Once the part is received we should be able to complete the repair within 48 hours provided there is no parts defect. We do not make the warranty rules, however we must abide by them. Any further questions or concerns please feel free to reach out to the GM Rick Harrison at 806-798-4500.

March 19, 2022

Went in for an oil change and tire rotation. The staff was quick, efficient and courteous. More

by erikaw2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John and Tammy
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Mar 21, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review and feedback on your experience!

March 17, 2022

Great staff. . Excellent service. Clean environment friendly people..It is the best place to go for any of your car or truck needs. More

by Chipasbear1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
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Mar 18, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

March 14, 2022

Great customer service and really quick at getting you out in a timely manner, I would recommend to family and friends More

by fatboy88twin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 14, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

March 10, 2022

Good clean work, quick to get you in and out for a service call. Thank you to all the staff. More

by Noe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
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Mar 10, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

March 06, 2022

My daughter took her car into the Lubbock dealership at 1:30 in the afternoon and was able to pick up her car by the end of the day. Sabrina was so nice and friendly to her. It is comforting to know I can More

by Sham17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
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Mar 07, 2022 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could assist your daughter with her vehicle. Thank you for the review!

March 03, 2022

Always friendly and timely. The Service on my 2020 Ram has been to my satisfaction More

by Winegar29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaliyah Castillo
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Mar 04, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

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