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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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May 11, 2022

Got there early and they where Fast and efficient. I will be coming back when I need another oil change. More

by Angela
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
May 11, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Angela!

May 09, 2022

They lack giving a proper quote, then lie about it like Mr John Sanchez did More

by Lacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
May 09, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Lacy!

May 06, 2022

Excellent service writers. Professional, courteous and timely. So glad I bought my Ram truck here More

by Winegar29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
May 06, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We appreciate the feedback on your experience.

May 03, 2022

Past two times I’ve taken my truck in for an oil change Tammy takes a care of me!! Thank you Tammy More

by garettsosa21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
May 04, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review!

April 27, 2022

Great turnaround on my Jeep service! Took less than an hour. Very friendly staff and very efficient. Will definitely use Frontier in the future for my service needs. More

by mikehymer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aliyah Castillo
Apr 27, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Mike!

April 21, 2022

Grear service, good quality of care of my car. Nice people and quick response time. More

by Katrina.toney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aliyah
Apr 21, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Katrina!

April 15, 2022

My experience was amazing , everyone was so professional and very kind to the needs of my vehicle and made sure I was taken care of. More

by canomaryhelen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Berumen
Apr 18, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

April 14, 2022

Punctual courteous very professional. Very nice makes your dealer experience a pleasurable one. Thank you, Sabrina (service advisor) More

by ToolRocks2022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina (service advisor)
Apr 14, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

April 11, 2022

Very pleased. Reasonable wait time. Everyone pleasant. Clean facilities. Personnel courteous and helpful. Don’t have any more words to say. More

by Bea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We are so glad that our team could assist you.

April 08, 2022

They broke the fender molding on my 2020 dually and scratches the side. I discovered the accident. Recall on whelk studs performed. Almost lost driver side front cap when I got home. Had to secure myse More

by Obarrera378
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny Berumen Service Mgr. Rick Harrison General Manager
Apr 08, 2022 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please reach out to our dealership and ask for management to address and issues or concerns.

Apr 08, 2022 -

Obarrera378 responded

The General Manager and Service Director have responded and are working diligently to make things right. Scheduled to go to the body shop on 4/11/2022. Unfortunately accidents happen. Just very disappointing when they happen to a $75K truck. No qualms with Frontier Management. Couldn't ask for a better bunch of people to work with so far. Will definitely continue to do business with Frontier if the body work is flawless and the truck looks like it did before it was wrecked.

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