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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
516 Reviews

516 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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April 11, 2022

Very pleased. Reasonable wait time. Everyone pleasant. Clean facilities. Personnel courteous and helpful. Don’t have any more words to say. More

by Bea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We are so glad that our team could assist you.

April 08, 2022

They broke the fender molding on my 2020 dually and scratches the side. I discovered the accident. Recall on whelk studs performed. Almost lost driver side front cap when I got home. Had to secure myse More

by Obarrera378
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny Berumen Service Mgr. Rick Harrison General Manager
Apr 08, 2022 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please reach out to our dealership and ask for management to address and issues or concerns.

Apr 08, 2022 -

Obarrera378 responded

The General Manager and Service Director have responded and are working diligently to make things right. Scheduled to go to the body shop on 4/11/2022. Unfortunately accidents happen. Just very disappointing when they happen to a $75K truck. No qualms with Frontier Management. Couldn't ask for a better bunch of people to work with so far. Will definitely continue to do business with Frontier if the body work is flawless and the truck looks like it did before it was wrecked.

April 06, 2022

Took too long and they wasn’t busy, seen my car was ready in the front More

by Mendozairmalinda
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
Apr 07, 2022 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience. If you have any issues or concerns please reach out to us and ask for our Service Manager.

April 04, 2022

We were very pleased with the service that we got on our 2016 Jeep. They went all through our Jeep to find out what caused a light to come on. More

by rkollect
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Apr 04, 2022 -

Frontier Dodge Chrysler Jeep responded

We are so glad that our team could assist you!

March 29, 2022

Went in for a safety inspection. They took care of me late on a Saturday. Needed a new battery installed, all was done quickly. Thank you. More

by Andy Kuklish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aliyah
Mar 29, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you Andy for the review!

March 25, 2022

Very eager to please the customer. Always keeps in touch as to how your Vehicle is being serviced More

by Jctspider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Mar 25, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

March 23, 2022

The service department at this place is TERRIBLE. . John was very rude... We told him what our problem was with our jeep, when we picked it up at the end of the day it still had the same problem. W More

by david barrett
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Mar 25, 2022 -

Frontier Dodge Chrysler Jeep responded

David, we are sorry to hear about any concerns regarding your experience. Please reach out to our dealership and ask for our Service Manager Johnny Berumen.

March 22, 2022

This dealership needs to work on customer service! Awful! Awful! Awful! How do you lose an entire car???? More

by Ashstorm22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler and Johnny
March 22, 2022

Crappy customer service, rude staff. GM hung up. Will be contacting BBB shortly . Lost my friends car More

by nboyken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lamonica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler and Johnny
March 22, 2022

Do not go here! They do not know how to treat their customers. Save your money! Go elsewhere More

by am4505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
GM and the whole service team
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