Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
539 Reviews of Frontier Dodge Chrysler Jeep - Service Center
JT assisted me. He was very helpful in getting my truck in to be serviced the day I called with a check engine light. He kept me informed every step of the process a He was very helpful in getting my truck in to be serviced the day I called with a check engine light. He kept me informed every step of the process and was up front with Frontier’s ability to get the work done. He did not over- promise but provided me with realistic expectations. More
I needed a quick state inspection, and stopped at the dealership and was out the door in no time. Quick, efficient, and courteous, are 3 words to describe the service. dealership and was out the door in no time. Quick, efficient, and courteous, are 3 words to describe the service. More
Sabrina in the service dept is absolutely fantastic. She goes out of her way to make your experience as pleasant as possible. Not very happy with sales dept. though. Went I bought the pickup I told the She goes out of her way to make your experience as pleasant as possible. Not very happy with sales dept. though. Went I bought the pickup I told the salesman my maps wasn’t working and I pointed out that the screen was starting to delaminate. He told me he’d take care of that and then 3 weeks went by and I called and he was no longer there. And nobody could help me and now I have to replace my radio at $900!! I will recommend Sabrina and the service dept. but I will not recommend buying a vehicle there. More
Very professional and knowledgeable service manager. First time for service work due to discharge on a new battery. The cause of discharge undetermined but left charging ok. Diagnostic test also indicat First time for service work due to discharge on a new battery. The cause of discharge undetermined but left charging ok. Diagnostic test also indicated a misfire on #1 cylinder. Spark plug inspected ok but replacement of a vacuum hose seems to have fixed the problem. All work was done under warranty at no charge. Slow turnaround (4+ days) but service shop may have been backed up due to peak summer vacation season. Before retiring as CEO of a local company, I purchased 2 Ram 1500s and 3 Ram 2500s from Frontier who's trucks and service were always reliable. My opinion hasn't changed, and I'll continue to use Frontier for my family vehicles. More
Issue: Evaporator valve malfunction. I guess they just hate me personally. After 4 months of pleading for contact Rick Harrison reached out. Advised to bring it in. Did so. After giving I guess they just hate me personally. After 4 months of pleading for contact Rick Harrison reached out. Advised to bring it in. Did so. After giving me a "discount" only charging me $500.00 we are now three months after the "repair". IT HAS RETURNED. My guess is the AC system was just overcharged to keep the "Darth Vader Affect" from recurring. This kind of crap has been going on since point of sale. So if they hate me simply as a customer then I gladly reciprocate. Auto Inc. (The managers of this auto group) need to take a closer look at this blemish on their reputation. More