Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
539 Reviews of Frontier Dodge Chrysler Jeep - Service Center
Service representative Sabrina kept me informed. Needed parts ordered. Was repaired day promised. Cashier was friendly and efficient, When driver brought Jeep around it had plastic on seat with pape Needed parts ordered. Was repaired day promised. Cashier was friendly and efficient, When driver brought Jeep around it had plastic on seat with paper mat on floor which he removed before handing me my keys. Great experience More
I have had great experiences at this dealership! Dimitri was my very helpful salesperson when I bought my 2021 Ram truck. He was professional, friendly and went above and beyond any expectations in Dimitri was my very helpful salesperson when I bought my 2021 Ram truck. He was professional, friendly and went above and beyond any expectations in the ordering and purchasing of my truck. This dealership has high standards and always followed through and stood behind their commitments. And on the service side of the dealership Aliyah my service analyst has been exceptional each time I have brought my truck in for routine service. She is friendly and kept me advised on any service or inspections that I might need in the future. By the way I live in a town 110 miles away from this dealership and it is worth the drive knowing with confidence that they will handle everything that my vehicle needs. Great dealership staffed with great employees! More
Took in for vehicle trim around the door coming off on the driver side. Passenger side is flush like it should be. Was told they had issues with the part then John found the part. Next day got a phone cal the driver side. Passenger side is flush like it should be. Was told they had issues with the part then John found the part. Next day got a phone call that I was all fixed up. Went to pick it up and it looks just like it did when I dropped it off. Was told by John that’s the best they can do is put double sided tape to help hold it down. Then explain why the passenger side is flush and not coming out. No comment. 1. Technician has no idea what he is doing 2. Service writer should not have let it leave the same way it came in. 3. Service manager/supervisor should discipline both employees. My 4 year old could have got sticky tape and attempted to fix it jut like y’all did if I wanted it half xxx done. Wish I could post pics for attention. I wouldn’t let them change my oil at this point. More
The service lady that we took the truck to Sabrina she was supposed to contact us when they found out if it was the water pump on my truck my truck was a 2016 Dodge ram and my wife dropped it off on Monda was supposed to contact us when they found out if it was the water pump on my truck my truck was a 2016 Dodge ram and my wife dropped it off on Monday and we never heard anything till Tuesday which we tried calling and calling no answer no update and she kept saying that my mother had dropped my truck which was my wife and when my wife called to get an update on the truck we finally talked to that lady Sabrina and she kept saying More
Fast and friendly service. Everything was explained to me before any actions were taken. Felt as if my interests were priority. Everything was explained to me before any actions were taken. Felt as if my interests were priority. More