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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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September 13, 2022

JT in Service was very polite, professional and helpful resolving our warranty issue. Will ask for him again in the future for sure! More

by JREESE
Recommend Dealer
Yes
Employees Worked With
JT Cantu
Sep 14, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for sharing your experience!

September 08, 2022

Very good guest service skills: very polite and professional at all times. At my arrival the service department was busy so my wait was a little long ( over an hour) More

by betty.robinson44@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 09, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you Betty for the feedback on your experience!

September 07, 2022

I have been using this dealership car service since I purchased my vehicle last year. I am very pleased with the services. More

by Kristie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Melendez
Sep 07, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Kristie!

August 29, 2022

Jimmy is why I take my Jeep to Fronteir Dodge. He’s knowledgeable and professional! More

by rebekkahplummer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy
Aug 29, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review!

August 29, 2022

I waited for 2. 5 hours for an oil change. I went to the front desk to inquire about the status of my vehicle. The person helping me did not even remember me dropping More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Aug 30, 2022 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear about any concerns regarding your recent experience. Please reach out to us and ask for our Service Manager to address.

August 23, 2022

Service representative Sabrina kept me informed. Needed parts ordered. Was repaired day promised. Cashier was friendly and efficient, When driver brought Jeep around it had plastic on seat with pape More

by TX454V8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Aug 24, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

August 19, 2022

Fine experience. No concerns. Friendly staff and good mechanics.fixed what i took my car in for. More

by Tglandrews3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of above
Aug 22, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

August 17, 2022

I have had great experiences at this dealership! Dimitri was my very helpful salesperson when I bought my 2021 Ram truck. He was professional, friendly and went above and beyond any expectations in More

by ava tabb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dimitri, Aliyah
Aug 18, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful feedback on your experience! We are so glad that our team could assist you!

August 16, 2022

Took in for vehicle trim around the door coming off on the driver side. Passenger side is flush like it should be. Was told they had issues with the part then John found the part. Next day got a phone cal More

by Work hard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service and John
Aug 17, 2022 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please reach out to our Service Manager to address these issues and concerns.

Aug 17, 2022 -

Work hard responded

Why should I reach out that should be there job so they can get customer satisfaction.

August 05, 2022

Tammy, in the service department is great! She is always very polite and professional! Thanks! More

by debbyjohnson82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 08, 2022 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that our team can assist you with.

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