Frontier Dodge Chrysler Jeep - Service Center

No one at this dealership seems to have any interest in providing customer service…..from the receptionist that answers the phone to the service reps. It’s hard to get communication from anyone. I was su providing customer service…..from the receptionist that answers the phone to the service reps. It’s hard to get communication from anyone. I was supposed to have a recall repaired and they just did an update…I am still having an issue with my screen. More

Called Cody in service on 7-22-24 regarding the left rear shock absorber leaking oil on my garage floor was told it was under warranty asked him to check if part was available he suggested I call thier parts shock absorber leaking oil on my garage floor was told it was under warranty asked him to check if part was available he suggested I call thier parts dept. I suggested Cody check & return my call on availability week later no call so I drive to this dealership speak with another service person explained the issue & was told to leave the auto that there are over 180 autos awaiting repair he claimed it would be several days the problem needs diagnosed parts ordered & then get it to the technician to make the repairs! Was suggested that I was welcome to take it to another repair facility! Changing out a defective shock is a simple issue! I recieved extremly poor service at this dealership do not recommend this shop for any service to your vehicle! Will take this advice and take my Jeep to a certified mechanic for prompt repair of the defective part! Rated this dealership poorly have had it in on other occasions normally taking several trips for specific repairs then get it home to find loose never reinstalled components done at service! More

Quick service to get my vehicle checked in for the work needed. It was a recall service and they checked for other service needed. needed. It was a recall service and they checked for other service needed. More

Terrible. No one answers the phones when you do get ahold of someone they transfer you to somebody that doesn't answer their phone. Told me it would be $250 f No one answers the phones when you do get ahold of someone they transfer you to somebody that doesn't answer their phone. Told me it would be $250 for the repair then tried to charge me $650 when I picked it up. Then after I finally pick it up they hadn't even done all the repairs that I needed. This place is garbage avoid at all cost. More

I was misled multiple times regarding service time for my vehicle. I left multiple messages for a service manager and also a general manager to return my calls. Neither one occurred. Service writer argued wi vehicle. I left multiple messages for a service manager and also a general manager to return my calls. Neither one occurred. Service writer argued with me about the repair time I was given. More

Randy did an excellent job taking care of all the things that my vehicle needed. Will definitely continue using Frontier Dodge. that my vehicle needed. Will definitely continue using Frontier Dodge. More

It was a pleasant experience. The staff was very responsive and friendly. I like the fact that they were very upfront and honest. I will definitely return and advise you to frien The staff was very responsive and friendly. I like the fact that they were very upfront and honest. I will definitely return and advise you to friends. More

Randy with the Service Department was excellent to deal with and kept me updated as to the status of our vehicle. Can’t say enough about their Service Department. with and kept me updated as to the status of our vehicle. Can’t say enough about their Service Department. More

John was very helpful and made the process very easy. Thank you so much John! Thank you so much John! More

6 month service checkup came with free oil change, cool. I told them to take a look at the uconnect screen bc it keeps saying device not supported for no reason. Didn’t happen but other than that I’d say ev I told them to take a look at the uconnect screen bc it keeps saying device not supported for no reason. Didn’t happen but other than that I’d say everything was fine More