Frontier Dodge Chrysler Jeep - Service Center

Service writer did a good job. My experience with this dealership has been less than satisfactory the last few times. Today was better by far. My experience with this dealership has been less than satisfactory the last few times. Today was better by far. More

Jimmy Ware is the only good thing about this dealership. We took our truck in on January 27 for a leak in our brake line. Come to find out there were only TWO brake lines available in the whole entire unive We took our truck in on January 27 for a leak in our brake line. Come to find out there were only TWO brake lines available in the whole entire universe. So they ordered one which got lost in the mail. They ordered the second one that arrived damaged. At that point, the dealership basically said Sorry for ya. We explained to multiple people that our truck is our only source of income as well as our only vehicle. They SAID they understood but didn’t SHOW they understood because again they were saying Sorry for ya! Jimmy was the only one who actually tried to figure something out for us. We even went out on our own and found someone who would make us a brake line, but Frontier kept going back and forth on whether or not they would install it for us. Jimmy finally tracked down the original part that was lost in the mail and he went and picked it up for us. Our truck, at this point, had been in the shop for 3 weeks. They started working on the brake line on the Friday after they found it and got it to the shop. We went to check on it Monday afternoon and no one was even working on it. I even tried to speak to the service manager but no one would ever let me speak to them. It didn’t get finished until Tuesday, February 21 at 5:00. Then after we picked it up, the windshield wiper relays were disconnected and we will have to take it in to get them fixed. We will not be taking it to Frontier as they don’t seem to care. More

They took care of me, and asked what I needed, sent me to the people that could help me right a way,it was great, thank you. the people that could help me right a way,it was great, thank you. More

John Sanchez did an excellent job of notifying me of repairs on my car. He was extremely professional and helpful. repairs on my car. He was extremely professional and helpful. More

Having poor results with service in years past, we figured we would give Frontier Dodge’s Service Department another chance. They didn’t fail this time around; service was just as disappointing as all figured we would give Frontier Dodge’s Service Department another chance. They didn’t fail this time around; service was just as disappointing as all the other visits. Only 25% of the warranty items were repaired. More

The staff was very nice and they were very helpful. They got the job done in a timely manner. They got the job done in a timely manner. More

Very friendly people to deal with. Services were done in a timely manner. I highly recommend this service dept. Services were done in a timely manner. I highly recommend this service dept. More

Tammy and Derek were excellent and the whole process was efficient and thorough. Truly enjoy working with Frontier Dodge! efficient and thorough. Truly enjoy working with Frontier Dodge! More

The service I received was welcoming, efficient, and excellent. I will continue to get all my service needs met by this dealership. excellent. I will continue to get all my service needs met by this dealership. More

I spent 2 months trying to get ahold of anyone to get in for service, none of my messages were ever returned. I finally get in for service and I was told that if it would take longer than a day they would k for service, none of my messages were ever returned. I finally get in for service and I was told that if it would take longer than a day they would keep me updated, let me pick up my truck at the end of they day and we would reschedule another time to finish. This did not happen, no communication, and closed before I could pick up my vehicle. No loaner car was offered, leaving me stranded with no transportation. Once I was finally able to get ahold of someone for an update, I was told that they could hear a noise, but couldn’t identify it, and therefore could not fix it. Told me to continue driving it until it worsens. While I was in for service as well, I specifically told them to not change my oil, since I had just done it about 200 miles before, however they went ahead and changed the oil anyways, using one of my free oil changes, when I specifically told them DO NOT CHANGE MY OIL. In short, I took my truck in to be stranded for multiple days with no communication, have my instructions ignored, and ultimately have nothing fixed. More