Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
524 Reviews of Frontier Dodge Chrysler Jeep - Service Center
I spent 2 months trying to get ahold of anyone to get in for service, none of my messages were ever returned. I finally get in for service and I was told that if it would take longer than a day they would k for service, none of my messages were ever returned. I finally get in for service and I was told that if it would take longer than a day they would keep me updated, let me pick up my truck at the end of they day and we would reschedule another time to finish. This did not happen, no communication, and closed before I could pick up my vehicle. No loaner car was offered, leaving me stranded with no transportation. Once I was finally able to get ahold of someone for an update, I was told that they could hear a noise, but couldn’t identify it, and therefore could not fix it. Told me to continue driving it until it worsens. While I was in for service as well, I specifically told them to not change my oil, since I had just done it about 200 miles before, however they went ahead and changed the oil anyways, using one of my free oil changes, when I specifically told them DO NOT CHANGE MY OIL. In short, I took my truck in to be stranded for multiple days with no communication, have my instructions ignored, and ultimately have nothing fixed. More
I had my first Jeep Wave oil change. The service was fast and done as expected. Everyone was very friendly and the waiting area was clean and convenient. The service was fast and done as expected. Everyone was very friendly and the waiting area was clean and convenient. More
My care package is for synthetic oil They used conventional oil. This is the seven time it has happened. I have informed them several times and it has not done any good. conventional oil. This is the seven time it has happened. I have informed them several times and it has not done any good. More