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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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January 26, 2023

The staff was very nice and they were very helpful. They got the job done in a timely manner. More

by lkeneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 26, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

January 20, 2023

Very friendly people to deal with. Services were done in a timely manner. I highly recommend this service dept. More

by reactionary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jan 20, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the wonderful review and recommendation!

January 18, 2023

I spent 2 months trying to get ahold of anyone to get in for service, none of my messages were ever returned. I finally get in for service and I was told that if it would take longer than a day they would k More

by nbrophy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Jan 20, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear about any concerns regarding a recent experience. Please reach out to us and ask for management to address these issues.

January 18, 2023

Tammy and Derek were excellent and the whole process was efficient and thorough. Truly enjoy working with Frontier Dodge! More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Derek from the Service Dept.
Jan 19, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review and opportunity to assist you!

January 18, 2023

The service I received was welcoming, efficient, and excellent. I will continue to get all my service needs met by this dealership. More

by Camille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jan 19, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! We look forward to assisting you in the future!

January 14, 2023

The service department is very professional and kind. We’ve never had a bad experience with the service or sales department. More

by Egl0521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 17, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much! We are so glad that we can continue to assist you.

January 11, 2023

I had my first Jeep Wave oil change. The service was fast and done as expected. Everyone was very friendly and the waiting area was clean and convenient. More

by keithwhitworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Jan 12, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you Keith for your review! Please let us know if there is anything else that we can help you with.

January 08, 2023

The service was excellent,, my truck was ready within 40 minutes,, Tammy did a great job More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Jan 09, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you David for the review!

January 05, 2023

Very friendly, accommodating and professional. Very satisfied with Derek and his timely way he attended to us. More

by Lauramojica73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 06, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Laura!

January 03, 2023

My care package is for synthetic oil They used conventional oil. This is the seven time it has happened. I have informed them several times and it has not done any good. More

by djstuntwmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 06, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear about any concerns regarding your experience. Please reach out to our dealership and ask for our Service Manager to address these issues.

Jan 06, 2023 -

djstuntwmt responded

In the past I have ask to speak to the service manager or have them call me. I have never received a call or the service writers stayed I had to talk with the head service witter first. It has never done any good talking or getting a hold of anyone at this dealership. I have purchased and owed a dodge/Chrysler vehicl

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