Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
539 Reviews of Frontier Dodge Chrysler Jeep - Service Center
I'm a Frontier customer because my sales associate, Mark McCall takes great care of me. When I realized I had a problem with my tire, Mark chased down the wheel and tire coverage and assured me Frontier cou McCall takes great care of me. When I realized I had a problem with my tire, Mark chased down the wheel and tire coverage and assured me Frontier could handle the claim for me. The service department not only fixed the first tire but also found the problem with the second tire. They got the tires and installed them and had my car back within a day. More
Well I came in to get my oil changed, before any work was performed I asked for the cost to get my oil changed, the service man told me it would cost me $139.00 and I did ask for a price not an estimated gue performed I asked for the cost to get my oil changed, the service man told me it would cost me $139.00 and I did ask for a price not an estimated guess. So I said get it done I thought that was very reasonable, while waiting, I walked around outside looking at new trucks, I try to trade around every 2 years, a sales lady approached me to show me some trucks and I found one that I think I would've been ready to trade if me and her could've struck a trade deal. I told her I would be back as soon as they finished with oil change to talk about it. When I got the call that my truck was ready and went to pay for it, they handed me a bill for $269.00, all they said was sorry the price we gave you was only an estimate and not a solid price. Very upsetting. Actually pissed me off and they claim they gave me a discount when returning with the bill for $230.00 discount my xxx. So needless to say, I will never trust a dealer that can lie straight to my face. I told the service tech to let the sales lady know that I would not be purchasing a new truck from her. I am now head to Andrews or Odessa to purchase a new truck today if they have what frontier had in stock. Thanks for making me feel like I got a royal screwing and will never trust frontier dodge keep in Lubbock Texas again. Maxx Grubb 3308 is a lying service tech and shouldn't be in that position if he's no smarter than all that. More
I am from out of state and on my way to visit my dad when my Jeep stalled and wouldn't start. Stuck on the side of the road, and after getting a tow to this dealer, Derrick took care to get my Jeep diagnosed my Jeep stalled and wouldn't start. Stuck on the side of the road, and after getting a tow to this dealer, Derrick took care to get my Jeep diagnosed. The fuel pump had gone out. He quickly found parts, said it would be 3-5 days for one of the parts. After 3 days they had me back on the road and running fine. And the total came out to be half what I was quoted! Nice job,!! Thank you Derrick and everyone else who worked so hard to help me back on the road!! More
Initially came in so they could check the codes on our Ram and Sabrina was able to get us in immediately! Great asset to your business, Frontier! Ram and Sabrina was able to get us in immediately! Great asset to your business, Frontier! More
I took my vehicle in for an oil change, tire rotation, and routine maintenance. Derrick and the staff in the Service department were very helpful and accommodating. Derrick kept me informed of what was be and routine maintenance. Derrick and the staff in the Service department were very helpful and accommodating. Derrick kept me informed of what was being done with my vehicle and when it would be ready. I will definitely take my vehicle back to Frontier, and I highly recommend the staff for any of your automotive needs. More