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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.2
539 Reviews

539 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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June 04, 2023

Promise my car engine would be fix. Charged me $2300 engine was worst. Then tell me engine is no good. Will not credit me back. Took my money and said not their problem. More

by ttorres22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sanchez
Jun 05, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry that your experience was not 5 star worthy. Please reach out to us and ask for management to address any concerns.

Jun 05, 2023 -

ttorres22 responded

I talk to service manager and was a smart xxx with me. I was unable to talk to him due to arrogance. He talk about he doesn’t have a crystal ball so he not crediting anything back. Very arrogant. I spent lots of money there and that’s the respect they give me. I’m a veteran and definitely spreading how rude dodge is and not back their word.

May 31, 2023

Went in to have Xm updated. Told that to just update it was $100 if it took or not and take 45 minutes. To have radio diagnostic it would take all day. Went with just update. More

by Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sabrina Jimenez
Jun 01, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are not completely satisfied with your experience. If you have any concerns regarding your service, please reach out to us and ask for our Service Manager to discuss.

May 30, 2023

Very helpful great service vehicle ready in a timely manner did what they said they would More

by bfstephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 30, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

May 22, 2023

Always fast and friendly service no matter what time of the day. They care about their Guest instead of rushing the process just to finish your service assignments. More

by betty.robinson44@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
May 22, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Betty!

May 18, 2023

Always fast friendly service. Clean shop clean waiting area. Very courteous staff. Will definitely use again More

by Coxy457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 18, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for sharing your experience! Please let us know if there is anything else that we can help you with.

May 12, 2023

Everyone was helpful and friendly. Max communicated in a fast and timely fashion and the problem seems fixed. More

by mijohnso36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max in the service department
May 17, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can assist you with.

May 05, 2023

My truck is stuck at this dealership service department. ..took in for ac job and they blew up the ecm computer blaming me. Was working fine! It's getting bad they said and said if I can't pay they'll keep More

by andrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
johnny
May 05, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear about any concerns regarding your experience. Please reach out to us and ask for management to address any issues.

May 03, 2023

They are very good at keeping us updated as to what is going on. We are still waiting on a software update, hopefully that issue will be fixed soon!! Thank You All so much!! More

by tammyjreid.tr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
May 04, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience! We are so glad that we could assist you!

May 01, 2023

Good customer service, fast repairs and affordable costs. I would definitely recommend to others in need. More

by esolis98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Solis, Tom Solis
May 01, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your recent visit! We are so glad that our team could assist you.

April 27, 2023

Did a good job in less time. John was very nice and helpful. Thank you More

by Stellawalton
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Aliyah
Apr 28, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review and feedback on your experience!

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