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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
524 Reviews

524 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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April 04, 2023

Friendly, quick service very informative and let us know what other maintenance our vehicle needed More

by Delosreyeslola
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 06, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

April 03, 2023

Initially came in so they could check the codes on our Ram and Sabrina was able to get us in immediately! Great asset to your business, Frontier! More

by Mama Minga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Apr 04, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience! Please let us know if there is anything else that our team can assist you with.

March 13, 2023

Service department has treated me well every time I have had my Jeep in for some work. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Sabrina
Mar 14, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you Michael for the review!

March 11, 2023

I took my vehicle in for an oil change, tire rotation, and routine maintenance. Derrick and the staff in the Service department were very helpful and accommodating. Derrick kept me informed of what was be More

by johnnybures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Veanueva
Mar 13, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience. Please let us know if there is anything else that we can assist you with.

March 11, 2023

Their online app to setting up your service appointment is very quick and easy also very convenient. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek service department
Mar 13, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you Hector for the review on your experience!

March 09, 2023

Service writer did a good job. My experience with this dealership has been less than satisfactory the last few times. Today was better by far. More

by kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 10, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for giving us the opportunity to assist you. We appreciate the wonderful review!

February 22, 2023

Jimmy Ware is the only good thing about this dealership. We took our truck in on January 27 for a leak in our brake line. Come to find out there were only TWO brake lines available in the whole entire unive More

by hill.emily615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Knight
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Harrison
Feb 24, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with a recent experience. Please reach out to our dealership and ask for our Service Manager to discuss these concerns.

Feb 24, 2023 -

hill.emily615 responded

I have tried to speak to the Service Manager several times and either the Service reps wouldn’t get him or he never returned my messages.

February 16, 2023

They took care of me, and asked what I needed, sent me to the people that could help me right a way,it was great, thank you. More

by danielt6018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rangel and Derek and Mike Perez
Feb 16, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review Daniel!

February 07, 2023

John Sanchez did an excellent job of notifying me of repairs on my car. He was extremely professional and helpful. More

by nejlamunden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Feb 07, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review!

January 30, 2023

Having poor results with service in years past, we figured we would give Frontier Dodge’s Service Department another chance. They didn’t fail this time around; service was just as disappointing as all More

by tfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Feb 02, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your recent service visit. Please reach out to us and ask for our Service Manager to address these concerns.

Feb 02, 2023 -

tfrost responded

Would it not be better customer service to have your Service Manager reach out and address these concerns?

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