Frontier Dodge Chrysler Jeep - Service Center
Lubbock, TX
524 Reviews of Frontier Dodge Chrysler Jeep - Service Center
Initially came in so they could check the codes on our Ram and Sabrina was able to get us in immediately! Great asset to your business, Frontier! Ram and Sabrina was able to get us in immediately! Great asset to your business, Frontier! More
I took my vehicle in for an oil change, tire rotation, and routine maintenance. Derrick and the staff in the Service department were very helpful and accommodating. Derrick kept me informed of what was be and routine maintenance. Derrick and the staff in the Service department were very helpful and accommodating. Derrick kept me informed of what was being done with my vehicle and when it would be ready. I will definitely take my vehicle back to Frontier, and I highly recommend the staff for any of your automotive needs. More
Service writer did a good job. My experience with this dealership has been less than satisfactory the last few times. Today was better by far. My experience with this dealership has been less than satisfactory the last few times. Today was better by far. More
Jimmy Ware is the only good thing about this dealership. We took our truck in on January 27 for a leak in our brake line. Come to find out there were only TWO brake lines available in the whole entire unive We took our truck in on January 27 for a leak in our brake line. Come to find out there were only TWO brake lines available in the whole entire universe. So they ordered one which got lost in the mail. They ordered the second one that arrived damaged. At that point, the dealership basically said Sorry for ya. We explained to multiple people that our truck is our only source of income as well as our only vehicle. They SAID they understood but didn’t SHOW they understood because again they were saying Sorry for ya! Jimmy was the only one who actually tried to figure something out for us. We even went out on our own and found someone who would make us a brake line, but Frontier kept going back and forth on whether or not they would install it for us. Jimmy finally tracked down the original part that was lost in the mail and he went and picked it up for us. Our truck, at this point, had been in the shop for 3 weeks. They started working on the brake line on the Friday after they found it and got it to the shop. We went to check on it Monday afternoon and no one was even working on it. I even tried to speak to the service manager but no one would ever let me speak to them. It didn’t get finished until Tuesday, February 21 at 5:00. Then after we picked it up, the windshield wiper relays were disconnected and we will have to take it in to get them fixed. We will not be taking it to Frontier as they don’t seem to care. More
Having poor results with service in years past, we figured we would give Frontier Dodge’s Service Department another chance. They didn’t fail this time around; service was just as disappointing as all figured we would give Frontier Dodge’s Service Department another chance. They didn’t fail this time around; service was just as disappointing as all the other visits. Only 25% of the warranty items were repaired. More