Back

Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
516 Reviews

516 Reviews of Frontier Dodge Chrysler Jeep - Service Center

Sort by
July 11, 2023

I took my Jeep Compass in for Jeep Wave maintenance. I got the oil changed and the tires rotated. Max handled the job for me and was. Class Act from beginning to end. Thanks Frontier and Max More

by iWill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max in the Service Department
Jul 14, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can assist you with.

July 08, 2023

Slow and could not get any info …. Service guy would not return calls . Poop servic . More

by jdsaddler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jul 10, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please reach out to us and ask for management to address any issues or concerns

July 05, 2023

I came in for a oil change they also Rotate it my tires, and they put washer fluid in they really good care of me More

by wtdyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Frontier Dodge Chrysler Jeep responded

We are so glad that we could assist you. Thank you for the review and please let us know if there is anything else that we can do for you.

June 29, 2023

Beyond any normal customer service you see at any dealership. The service department took care of me and my vehicle. Thank you! More

by Christopher.cantu
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derick in service
Jun 29, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

June 20, 2023

I am very disappointed. I left my car for a factory recall service. Took it in early morning on Thursday. I was not given any indication that the service would take longe More

by Plainjn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sanchez
Jun 20, 2023 -

Plainjn responded

I am very disappointed. I left my car for a factory recall service. Took it in early morning on Thursday. I was not given any indication that the service would take longer than a day. I never received any communication from the service rep. On the 3rd day I finally called and was told that it might be done that afternoon. I received a call minutes prior to closing, leaving me with insufficient time to locate a ride there. I did ask for a courtesy ride but was told that drivers leave early on Saturday. Therefore I was unable to pick up my vehicle and was left without transportation from Thursday morning until Monday morning. Only to find out that all that was done is the inspection for recalls. I don’t feel that was good customer service at all.

June 09, 2023

My experience today was with the service department. It was top notch the minute I pulled into the bay. Derick greeted me and I told him I needed to talk to John Sanchez. He found him and I proceeded More

by Pauline.williams9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Jun 12, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review!

June 08, 2023

Staff is always friendly and work is always completed in a timely manner so wait time is at a minimum More

by Gabe7903135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience Gabe!

June 04, 2023

Promise my car engine would be fix. Charged me $2300 engine was worst. Then tell me engine is no good. Will not credit me back. Took my money and said not their problem. More

by ttorres22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sanchez
Jun 05, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry that your experience was not 5 star worthy. Please reach out to us and ask for management to address any concerns.

Jun 05, 2023 -

ttorres22 responded

I talk to service manager and was a smart xxx with me. I was unable to talk to him due to arrogance. He talk about he doesn’t have a crystal ball so he not crediting anything back. Very arrogant. I spent lots of money there and that’s the respect they give me. I’m a veteran and definitely spreading how rude dodge is and not back their word.

May 31, 2023

Went in to have Xm updated. Told that to just update it was $100 if it took or not and take 45 minutes. To have radio diagnostic it would take all day. Went with just update. More

by Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sabrina Jimenez
Jun 01, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are not completely satisfied with your experience. If you have any concerns regarding your service, please reach out to us and ask for our Service Manager to discuss.

May 30, 2023

Very helpful great service vehicle ready in a timely manner did what they said they would More

by bfstephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 30, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

...
12
...