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Frontier Dodge Chrysler Jeep - Service Center

Lubbock, TX

4.3
509 Reviews

509 Reviews of Frontier Dodge Chrysler Jeep - Service Center

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July 17, 2023

John, Service Department, is always a pleasure to deal with. Frontier Dodge is lucky to have someone like him who is always willing to help out the customer. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Jul 17, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for taking time to give us a review! Please let us know if there is anything else that our team can assist you with.

July 17, 2023

They do good work but don't know how to rotate tires properly overall good More

by dlmarkus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 17, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your recent visit! We are so glad that we could assist you.

July 14, 2023

Excellent service. Sabrina got my van in for oil change at last minute! Thanks Sabrina! More

by sheryllrasberry5ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Jul 14, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can assist you with.

July 11, 2023

I took my Jeep Compass in for Jeep Wave maintenance. I got the oil changed and the tires rotated. Max handled the job for me and was. Class Act from beginning to end. Thanks Frontier and Max More

by iWill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McCall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max in the Service Department
Jul 14, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can assist you with.

July 08, 2023

Slow and could not get any info …. Service guy would not return calls . Poop servic . More

by jdsaddler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jul 10, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please reach out to us and ask for management to address any issues or concerns

July 05, 2023

I came in for a oil change they also Rotate it my tires, and they put washer fluid in they really good care of me More

by wtdyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Frontier Dodge Chrysler Jeep responded

We are so glad that we could assist you. Thank you for the review and please let us know if there is anything else that we can do for you.

June 29, 2023

Beyond any normal customer service you see at any dealership. The service department took care of me and my vehicle. Thank you! More

by Christopher.cantu
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derick in service
Jun 29, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review on your experience!

June 20, 2023

I am very disappointed. I left my car for a factory recall service. Took it in early morning on Thursday. I was not given any indication that the service would take longe More

by Plainjn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sanchez
Jun 20, 2023 -

Plainjn responded

I am very disappointed. I left my car for a factory recall service. Took it in early morning on Thursday. I was not given any indication that the service would take longer than a day. I never received any communication from the service rep. On the 3rd day I finally called and was told that it might be done that afternoon. I received a call minutes prior to closing, leaving me with insufficient time to locate a ride there. I did ask for a courtesy ride but was told that drivers leave early on Saturday. Therefore I was unable to pick up my vehicle and was left without transportation from Thursday morning until Monday morning. Only to find out that all that was done is the inspection for recalls. I don’t feel that was good customer service at all.

June 09, 2023

My experience today was with the service department. It was top notch the minute I pulled into the bay. Derick greeted me and I told him I needed to talk to John Sanchez. He found him and I proceeded More

by Pauline.williams9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Jun 12, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review!

June 08, 2023

Staff is always friendly and work is always completed in a timely manner so wait time is at a minimum More

by Gabe7903135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience Gabe!

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