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Frontier Dodge Chrysler Jeep
Lubbock, TX
1,059 Reviews
Welcome
Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition.
You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure!
If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,059 reviews
December 04, 2016
Absolute worst service department of any care dealer This service department has zero understanding of the term customer service. They ignore you at the service drive. they don't answer their phones, This service department has zero understanding of the term customer service. They ignore you at the service drive. they don't answer their phones, the receptionist has been instructed by the general manager not to page service writers. They have had our Chrysler 300 in 4 times for the same problem and have yet to fix it. Each time, they present the car as fixed, but it isn't and this has been shown to them on the service drive. A car dealership is only as good as their service department, and for this reason, I would never buy a vehicle from them. More
by sokie
Employees Worked With
Shawn (?)
November 20, 2016
Do not buy there !!! The worst buying experience ever . They will not stand behind what they have . You have to buy every extended warranty , Or they will not cover anything. They promise the sun and moon b They will not stand behind what they have . You have to buy every extended warranty , Or they will not cover anything. They promise the sun and moon but will not deliver More
by Gm101
Employees Worked With
Used car manager
October 19, 2016
these guy's are the best!! My wife and I were very pleased with the staff and the overall experience at Frontier dodge!! We would definitely recommend this service department!! My wife and I were very pleased with the staff and the overall experience at Frontier dodge!! We would definitely recommend this service department!! Very friendly!! More
by Txbody
Employees Worked With
Service dept.
October 18, 2016
Lack of communication/unreliable My Dodge Ram 2015 has been in service for 31 days now. They have called a total of 3 times. The mechanic said it just needed a test drive on 10/14. Tr My Dodge Ram 2015 has been in service for 31 days now. They have called a total of 3 times. The mechanic said it just needed a test drive on 10/14. Tried to get me to take it without doing the test drive. I had my 2 year old daughter with me and declined since I didn't know what would happen. Didn't offer any insight/paperwork showing what they did to the vehicle. Today is 10/18 and they still have not done the test drive. Customer service is horrendous. Communication is almost non-existent. I will never get another dodge again specifically because of frontier dodge. More
by Jbles33
Employees Worked With
Nick
October 18, 2016
Horrible customer service Don't recommend to anyone go somewhere else. Their warranties are awful. Truck was in service for over a month and they would not offer a rental or up Don't recommend to anyone go somewhere else. Their warranties are awful. Truck was in service for over a month and they would not offer a rental or update us on the status of truck. Very unprofessional. Save a headache go somewhere else More
by MrSerna
Employees Worked With
October 17, 2016
Awesome He was great made me feel like family. Has called and checked on me before I bought my renegade in September and he has call me three times after to c He was great made me feel like family. Has called and checked on me before I bought my renegade in September and he has call me three times after to check on how things were going. If I ever need to buy again this is the only salemans I will deal with. More
by Darla
Employees Worked With
October 12, 2016
Great listener We worked with John, and then Alex, on the purchase of our new Jeep. They were efficient in answering all our questions and helped us feel confident We worked with John, and then Alex, on the purchase of our new Jeep. They were efficient in answering all our questions and helped us feel confident in our choice! More
by Travelers
Employees Worked With
John Gonzales and Alex Martinez
October 09, 2016
Very helpful very informative A great dealership overall all departments would recommend highly. The sales staff was very helpful the service department very thorough finance dep A great dealership overall all departments would recommend highly. The sales staff was very helpful the service department very thorough finance department very professional and handled all of my needs completely More
by tmcfarland6
Employees Worked With
Jonathan Jamines
June 29, 2016
PERFECT ! I have traded with Frontier Dodge for years and Cars and Trucks have really advanced over the past 20 years - especially all the Technology devices, e I have traded with Frontier Dodge for years and Cars and Trucks have really advanced over the past 20 years - especially all the Technology devices, etc. Frontier has "kept up" with all of the tech advancements as well - I am very impressed with their ability to keep me abreast of the changes and the operational training I received ! My New Truck was clean and everything is Great ! Frontier is PERFECT ! More
by LK Denson
Employees Worked With
Jared Knight
June 21, 2016
Very helpful If you are looking for a vehicle ,ask for Jared Knight at Frontier, lubbock texas.. Jared was helpful, knowledge and super friendly. He answered all If you are looking for a vehicle ,ask for Jared Knight at Frontier, lubbock texas.. Jared was helpful, knowledge and super friendly. He answered all my questions and after I bought my 2016 dodge 1500 HEMI, he helped me with all the set ups. He never hurried me, he talked and gave good points about all my choices before I decided on my truck. More
by RENEE WHILLOCK
Employees Worked With
Jared Knight
