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Frontier Dodge Chrysler Jeep

Lubbock, TX

4.4
1,059 Reviews
Welcome Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition. You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure! If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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5801 Spur 327

Lubbock, TX

79424

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Showing 1,059 reviews

December 04, 2016

Absolute worst service department of any care dealer This service department has zero understanding of the term customer service. They ignore you at the service drive. they don't answer their phones, More

by sokie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn (?)
November 20, 2016

Do not buy there !!! The worst buying experience ever . They will not stand behind what they have . You have to buy every extended warranty , Or they will not cover anything. They promise the sun and moon b More

by Gm101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Used car manager
October 19, 2016

these guy's are the best!! My wife and I were very pleased with the staff and the overall experience at Frontier dodge!! We would definitely recommend this service department!! More

by Txbody
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Oct 24, 2016 -

Frontier Dodge Chrysler Jeep responded

Thanks for the great feedback, we're glad we could help. Please, let us know if you need anything in the future!

October 18, 2016

Lack of communication/unreliable My Dodge Ram 2015 has been in service for 31 days now. They have called a total of 3 times. The mechanic said it just needed a test drive on 10/14. Tr More

by Jbles33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick
Oct 24, 2016 -

Frontier Dodge Chrysler Jeep responded

Thanks for leaving your feedback! We believe you've been in touch with our general manger who is working to resolve this issue. We apologize for any inconvenience.

October 18, 2016

Horrible customer service Don't recommend to anyone go somewhere else. Their warranties are awful. Truck was in service for over a month and they would not offer a rental or up More

by MrSerna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 24, 2016 -

Frontier Dodge Chrysler Jeep responded

I’m sorry it took us a bit to get your truck fixed and back on the road. Believe me, we want to get our customer’s vehicles repaired and back on the road as fast as possible. From time to time, we have delays in getting parts and such and it’s important to us that everything is done correctly. If there’s anything I can do to make the situation better, please let me know. Bobby Ray General Manager

October 17, 2016

Awesome He was great made me feel like family. Has called and checked on me before I bought my renegade in September and he has call me three times after to c More

by Darla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrone Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2016 -

Frontier Dodge Chrysler Jeep responded

We always love to make sure our customers are satisfied with their car buying experience and ensure that we are ready to help if there is anything they need. Thank you for the feedback!

October 12, 2016

Great listener We worked with John, and then Alex, on the purchase of our new Jeep. They were efficient in answering all our questions and helped us feel confident More

by Travelers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gonzales and Alex Martinez
Oct 14, 2016 -

Frontier Dodge Chrysler Jeep responded

Thank you for the awesome feedback! We glad that we made your Jeep buying experience a pleasant one. If there is anything else you need, please don't hesitate to ask! Thanks for stopping by!

October 09, 2016

Very helpful very informative A great dealership overall all departments would recommend highly. The sales staff was very helpful the service department very thorough finance dep More

by tmcfarland6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Jamines
Oct 10, 2016 -

Frontier Dodge Chrysler Jeep responded

Thanks for the positive feedback! Glad we could provide excellent customer service to you.

June 29, 2016

PERFECT ! I have traded with Frontier Dodge for years and Cars and Trucks have really advanced over the past 20 years - especially all the Technology devices, e More

by LK Denson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Knight
Jun 30, 2016 -

Frontier Dodge Chrysler Jeep responded

Thank you for sharing your great experience at Frontier Dodge! We appreciate your business and we're always here to help. Enjoy your new truck!

June 21, 2016

Very helpful If you are looking for a vehicle ,ask for Jared Knight at Frontier, lubbock texas.. Jared was helpful, knowledge and super friendly. He answered all More

by RENEE WHILLOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Knight
Jun 22, 2016 -

Frontier Dodge Chrysler Jeep responded

Renee, We appreciate you taking the time to let us know how we did and for recognizing Jared as your star player - we have a GREAT team at Frontier Dodge and we're here for all of your transportation needs!

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