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Frontier Dodge Chrysler Jeep
Lubbock, TX
1,058 Reviews
Welcome
Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition.
You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure!
If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,058 reviews
July 01, 2018
Cost of oil change..go else where Always had a good experience. However don't know What happened to their express oil change. Price of oil change outrageous. Never paid 75.O0 for oi Always had a good experience. However don't know What happened to their express oil change. Price of oil change outrageous. Never paid 75.O0 for oil change most 42.00. More
by Babs68
Employees Worked With
Christina - service advisor
June 25, 2018
Tremendous salesman If I had not had a salesman that went above most, Kaleb Martin, I would not have gotten a car from frontier. The management here is never straightforw If I had not had a salesman that went above most, Kaleb Martin, I would not have gotten a car from frontier. The management here is never straightforward with the customer. Had a car stolen by another location same company by sailing a car sight unseen when knew there was a buyer, US, already driving the car over night.The financial guy Leroy was also fabulous!!! More
by Desiree24
June 14, 2018
Oil change and vehicle point inspection The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck. I’m also looking for a vehicle for a future driver in my family. Mark McCall showed us several males and models for a 1st time driver. We have purchased 3 new Dodge vehicles at Frontier and can’t think of going anywhere else to buy a car. More
by RaiderRed2018
Employees Worked With
June 07, 2018
Very disappointing and over charged. Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in t Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in the brackets I had already installed. They gave me a 7:30 am appointment for the sixth of June. Went to pick it up that afternoon, and was told nothing had been done to it. Wasn't ready until afternoon the 7th. Will never use this service department again or recommend it. One of the worst experiences yet. Very unhappy. We have purchased 3 challengers there, to be treated that way. Plus ordered a 4th. Should cancel it and go to another dealer. Hi way rip offs at work. Do not use them. More
by Ripped off
Employees Worked With
Sonia Chen
June 06, 2018
Great Service! Great Car! When I first looked at vehicles I was not sure what I was gonna buy. Paul (salesman) let me know the ins and outs of all the cars I was interested in When I first looked at vehicles I was not sure what I was gonna buy. Paul (salesman) let me know the ins and outs of all the cars I was interested in looking at and that played a big factor in my final decision. He was very patient and listened to my needs and wants. The finance team worked hard to get me the car I wanted for a great price. Thanks for all the hard work. I would definitely go back and buy another vehicle from there and I would send anyone I know who is looking for a new whip to Frontier... More
by Chris
Employees Worked With
Paul Radford
June 05, 2018
Great experience. Tracey treated us well was fast friendly k nowledgeable. Got us exactly what we wanted. Knew alot about the vehicle. Was down to earth and honest nowledgeable. Got us exactly what we wanted. Knew alot about the vehicle. Was down to earth and honest More
by Cvaughn73
June 04, 2018
Exelent service with all involved All people we worked with were very helpful and friendly . If any of our friends or relatives were to be looking for a vehicle we would send them ther All people we worked with were very helpful and friendly . If any of our friends or relatives were to be looking for a vehicle we would send them there. More
by Super mech.
Employees Worked With
Paul Radford
June 01, 2018
Subpar compared to previous service department experiences Was greeted by the “New Service manager” Andrew who was wearing his Hyundai jacket at the Dodge dealership. He wrote the ticket for the service I need Was greeted by the “New Service manager” Andrew who was wearing his Hyundai jacket at the Dodge dealership. He wrote the ticket for the service I needed (which I had to translate for the service writer because he couldn’t read what Andrew had scribbled on my service ticket). Andrew then did a walk around of my vehicle and told me I needed a new rear windshield wiper and offered to write up a quote for a new one. Wasn’t pleased that the “New Service manager” was trying to upsell me when I was there for a tire balance and rotatation. I’ve NEVER had any service person at Frontier Dodge try to upsell me until this new person did and I’ve been a customer for 12 years. Until this visit, I’ve had excellent experiences with the service department at Frontier. In addition, while waiting for a ride home, I observed the “New Service manager” Andrew talking with employees in the car lot while vehicles were backing up in the service bay. John was actively writing tickets and tending to customers. Shouldn’t the “New Service manager” be managing his department and not chatting with employees in the used car lot? Tony, Mike and John are great. Based on these reasons I will not recommend anyone service their vehicles at Frontier Dodge. More
by DodgeDriver
Employees Worked With
Andrew-new service manager
May 24, 2018
Fuse check Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night be Took truck in to check fuses, dealership did not have time to work on it, made an appt for 4-5 days later at 8:00am. Took the vehicle in the night before in order to be ready first thing. About 4:00pm the next day, I called them to check status; they were “just now” pulling it in to check. Bottom line, vehicle out of service the whole day for a job that should not have taken more than 20-30minutes after having an 8:00 am appt unacceptable! More
by Boater1
Employees Worked With
Service mgr, I believe wrote the original appt
May 21, 2018
Service Dept Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! Went in for oil change. Justin and the rest of the dept was very friendly. I was in and out in no time. I will be coming back! More
by Shduart
Employees Worked With
Justin Ware
