
Frontier Dodge Chrysler Jeep
Lubbock, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Friendly Paul was very helpful and listened to what I wanted. He got me a great deal on a quad cab Ram. I wish things could move a little faster when purchasin Paul was very helpful and listened to what I wanted. He got me a great deal on a quad cab Ram. I wish things could move a little faster when purchasing a car. More
Great They are very helpful and friendly MIRANDA made it easy and she really listened to my needs She was patient and worked really hard for me and my f They are very helpful and friendly MIRANDA made it easy and she really listened to my needs She was patient and worked really hard for me and my family More
Great Experience My grandma has never bought a car from there but we did yesterday and it was the best decision. From when we started walking on the lot there was a gu My grandma has never bought a car from there but we did yesterday and it was the best decision. From when we started walking on the lot there was a guy ready to help us and he helped us through the whole process! If he didn’t understand something he made sure to get someone to better explain. He helped my grandma save money, had my car detailed, got a free year so car washes, full tank of gas before pulling off the lot! I loved the excited they had toward us and the willingness to hold conversation. I am so excited about the new car I pulled off the lot with. More
Have had my car in for the 4th time to get my right rear tir Have jad my car since Feb and the tire on the r rear was low, it continued to be low and after bringing it in for the 4th time, it is still LOW and wh Have jad my car since Feb and the tire on the r rear was low, it continued to be low and after bringing it in for the 4th time, it is still LOW and when I took it in this sm, was told it would be teady about 4:00--i called about 4 and was told they hadn't even started on it and they would be open till 7:00!! I told them i had appt this eve and as I live alone had to have yoir courtesy car come get me!! This is ridiculous!! Also was told and you adv free car washes for a year--each time i brought it in for repairs, there was always an excuse--can't because too windy, csn't because hose broke etc! So I have not gotten a free wash yet and 1/2 the free year is gone!! I do not like taking it in and leaving it most of day,, abd then its not fixed!! I bought this var to use--not sit at the service dept!!!! I will saythe Courtesy Driver is very pleasant and has taken me home from your dlr service dept that he knows where I live without asking--great memory but That explains how many times I have had to use the service dept since mud Feb!! Terrible as each time, its hours or the next day!!!! More
Sales process was great downhill from there. Bought my 2014 Ram 2500 mega cab in December of 2016. Sales staff was awesome. Have had to have work done a few times. Seems like there is always a bo Bought my 2014 Ram 2500 mega cab in December of 2016. Sales staff was awesome. Have had to have work done a few times. Seems like there is always a bottleneck in service. Couldn't even get an oil change once because they said there wasn't a diesel mechanic available. I've had recalls for the water pump and other things needing to be done as well as a problem with popping in the front end for months. Was told it would all be taken care of at once. Finally get a call about the recall parts being in and scheduled the time in the shop. My wife mentioned the popping noise that needed to be checked and was told that there would be a $130.00 diagnostic fee to see what the problem is because the factory warranty is out. It was not out when we tried to schedule the work to begin with. I purchased the extended warranty for just this reason. We dropped it off to have the work done and was told that only the recall work would be done and that they couldn't diagnose the front end popping for 3 weeks. This is not acceptable at all. I picked it up today and am now trying to figure out what other dealerships will honor my extended warranty so I can get my truck fixed before the popping noise turns into something that results in me having a wreck. More
Service Our experience was fast, friendly and met our expectations! We have used this dealership for years and we will continue. I thank Miranda for all her h Our experience was fast, friendly and met our expectations! We have used this dealership for years and we will continue. I thank Miranda for all her help and her diligence to service her customers. More
Horrible service and communication Dropped a vehicle off on June 28 to have an ABS warning light checked. Still waiting on vehicle to be finished. Have had 0 phone calls from the servic Dropped a vehicle off on June 28 to have an ABS warning light checked. Still waiting on vehicle to be finished. Have had 0 phone calls from the service reps -- I have had to initiate all communication. And when I have done so, I have been passed off or given a company line about how the vehicle is being looked at ... since last Thursday. Really? More
Terrible communication. Issues not resolved. I took my 2014 Jeep GC in for a recall fix and issues with the AC not cooling. I told them I had a coupon for an AC service but also wanted them to ch I took my 2014 Jeep GC in for a recall fix and issues with the AC not cooling. I told them I had a coupon for an AC service but also wanted them to check the cause for a noise and why it wasn’t cooling. I was asked to bring it in at 7:30am on a Friday, so I did. At 5:15pm that same day I had not heard anything so I called them. They stated they were just finishing up the recall fix but hadn’t gotten to look at the AC yet I, reluctantly, left my Jeep overnight after they confirmed it would be ready the next day. By 3pm Saturday I still had not heard anything so I called them again. All they said was it was ready. I show up and ask what was wrong with the AC and all I’m told is that it cooled to 75* and that additional diagnosistics were needed. Why on earth did they not call and tell me this and ask if I wanted that done. Just because I had a coupon for the AC service didn’t mean that’s all I wanted done, especially when I specified the 2 issues I was having. I left a voicemail for a manager to call me and still have not received a call back (5:40pm on Monday). I will not take me vehicle back to this dealership nor would I recommend anyone take theirs to them. More
It was really good They were not pushy to buy. Very friendly and helpful. All the managers were helpful as well. The lady that help use was great answered all the questi They were not pushy to buy. Very friendly and helpful. All the managers were helpful as well. The lady that help use was great answered all the question we had. More
Grand Cherokee Buyer Just purchased a 2018 Grand Cherokee. Everyone in Sales and Finance were friendly, and easy to work with. I hope the Service is department is just as Just purchased a 2018 Grand Cherokee. Everyone in Sales and Finance were friendly, and easy to work with. I hope the Service is department is just as good. More