Frontier Dodge Chrysler Jeep

Sales process was great downhill from there. Bought my 2014 Ram 2500 mega cab in December of 2016. Sales staff was awesome. Have had to have work done a few times. Seems like there is always a bo Bought my 2014 Ram 2500 mega cab in December of 2016. Sales staff was awesome. Have had to have work done a few times. Seems like there is always a bottleneck in service. Couldn't even get an oil change once because they said there wasn't a diesel mechanic available. I've had recalls for the water pump and other things needing to be done as well as a problem with popping in the front end for months. Was told it would all be taken care of at once. Finally get a call about the recall parts being in and scheduled the time in the shop. My wife mentioned the popping noise that needed to be checked and was told that there would be a $130.00 diagnostic fee to see what the problem is because the factory warranty is out. It was not out when we tried to schedule the work to begin with. I purchased the extended warranty for just this reason. We dropped it off to have the work done and was told that only the recall work would be done and that they couldn't diagnose the front end popping for 3 weeks. This is not acceptable at all. I picked it up today and am now trying to figure out what other dealerships will honor my extended warranty so I can get my truck fixed before the popping noise turns into something that results in me having a wreck. More

Service Our experience was fast, friendly and met our expectations! We have used this dealership for years and we will continue. I thank Miranda for all her h Our experience was fast, friendly and met our expectations! We have used this dealership for years and we will continue. I thank Miranda for all her help and her diligence to service her customers. More

Horrible service and communication Dropped a vehicle off on June 28 to have an ABS warning light checked. Still waiting on vehicle to be finished. Have had 0 phone calls from the servic Dropped a vehicle off on June 28 to have an ABS warning light checked. Still waiting on vehicle to be finished. Have had 0 phone calls from the service reps -- I have had to initiate all communication. And when I have done so, I have been passed off or given a company line about how the vehicle is being looked at ... since last Thursday. Really? More

Terrible communication. Issues not resolved. I took my 2014 Jeep GC in for a recall fix and issues with the AC not cooling. I told them I had a coupon for an AC service but also wanted them to ch I took my 2014 Jeep GC in for a recall fix and issues with the AC not cooling. I told them I had a coupon for an AC service but also wanted them to check the cause for a noise and why it wasn’t cooling. I was asked to bring it in at 7:30am on a Friday, so I did. At 5:15pm that same day I had not heard anything so I called them. They stated they were just finishing up the recall fix but hadn’t gotten to look at the AC yet I, reluctantly, left my Jeep overnight after they confirmed it would be ready the next day. By 3pm Saturday I still had not heard anything so I called them again. All they said was it was ready. I show up and ask what was wrong with the AC and all I’m told is that it cooled to 75* and that additional diagnosistics were needed. Why on earth did they not call and tell me this and ask if I wanted that done. Just because I had a coupon for the AC service didn’t mean that’s all I wanted done, especially when I specified the 2 issues I was having. I left a voicemail for a manager to call me and still have not received a call back (5:40pm on Monday). I will not take me vehicle back to this dealership nor would I recommend anyone take theirs to them. More

It was really good They were not pushy to buy. Very friendly and helpful. All the managers were helpful as well. The lady that help use was great answered all the questi They were not pushy to buy. Very friendly and helpful. All the managers were helpful as well. The lady that help use was great answered all the question we had. More

Grand Cherokee Buyer Just purchased a 2018 Grand Cherokee. Everyone in Sales and Finance were friendly, and easy to work with. I hope the Service is department is just as Just purchased a 2018 Grand Cherokee. Everyone in Sales and Finance were friendly, and easy to work with. I hope the Service is department is just as good. More

Cost of oil change..go else where Always had a good experience. However don't know What happened to their express oil change. Price of oil change outrageous. Never paid 75.O0 for oi Always had a good experience. However don't know What happened to their express oil change. Price of oil change outrageous. Never paid 75.O0 for oil change most 42.00. More

Tremendous salesman If I had not had a salesman that went above most, Kaleb Martin, I would not have gotten a car from frontier. The management here is never straightforw If I had not had a salesman that went above most, Kaleb Martin, I would not have gotten a car from frontier. The management here is never straightforward with the customer. Had a car stolen by another location same company by sailing a car sight unseen when knew there was a buyer, US, already driving the car over night.The financial guy Leroy was also fabulous!!! More

Oil change and vehicle point inspection The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck The dealership made me aware of several things I will need to get serviced and took care of my change to synthetic oil for my higher mileage Ram Truck. I’m also looking for a vehicle for a future driver in my family. Mark McCall showed us several males and models for a 1st time driver. We have purchased 3 new Dodge vehicles at Frontier and can’t think of going anywhere else to buy a car. More

Very disappointing and over charged. Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in t Took my challenger in to have the hood pins installed. Had already done half of work. I was charge over $288 to drill two holes and put the pins in the brackets I had already installed. They gave me a 7:30 am appointment for the sixth of June. Went to pick it up that afternoon, and was told nothing had been done to it. Wasn't ready until afternoon the 7th. Will never use this service department again or recommend it. One of the worst experiences yet. Very unhappy. We have purchased 3 challengers there, to be treated that way. Plus ordered a 4th. Should cancel it and go to another dealer. Hi way rip offs at work. Do not use them. More