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Frontier Dodge Chrysler Jeep
Lubbock, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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We bought a brand new vehicle New Years Eve. Got it home and it had many things wrong with it. Called our salesman and he told us to bring it in. The seat wouldn’t move, the window had a bubble Got it home and it had many things wrong with it. Called our salesman and he told us to bring it in. The seat wouldn’t move, the window had a bubble in it causing the front view to be distorted, and the console in back was broken, some charging ports wouldn’t charge, seat heaters wouldn’t stay on and the front collision wouldn’t go off. Took it back the next day and was given a loaner. Had the loaner 18 days. Was told the car was ready. Went to pick it up and the car was filthy (was told it would be detailed), chargers still don’t work, window still not fixed, and seat heaters still broken. Asked the sales manager if this was common after spending $100,000 on a vehicle and he said no. Asked if this was how they gave out brand new cars to people and was agreed that it wasn’t acceptable but nothing was done. Cody, in the service department has gone above and beyond for us. He takes care of us and has gone out of his way. He is the only positive experience we’ve had. Car will have to go back in for multiple day service for the windshield and seats and who knows how long it will take. So in 20 days, I’ve had my brand new car a total of 2 days. This is unacceptable and I would never recommend this dealership. More
They have a major lack of communication when it comes to service work and their procedure service work and their procedure More
Awesome dealership they make you feel like family. I was sick and my salesman gave me advill water and M&M’s. Ty Josh You went above and beyond for us Ty for helping me out with my sickness it helpe I was sick and my salesman gave me advill water and M&M’s. Ty Josh You went above and beyond for us Ty for helping me out with my sickness it helped with the process. And I really didn’t come to buy a vehicle. Awesome salesman Josh B. More
They really worked hard to get me into a vehicle, which I really appreciate it and gave me a good deal all the salesman Were very friendly and respectful. I’m sure to recommend this place. Thank you. really appreciate it and gave me a good deal all the salesman Were very friendly and respectful. I’m sure to recommend this place. Thank you. More
It took 2 days and $1300 to replace the batteries in my diesel. It should have been a hour job. After the fact I called other mechanics and was quoted $800. There was no communication, it took 1.5 continu diesel. It should have been a hour job. After the fact I called other mechanics and was quoted $800. There was no communication, it took 1.5 continual hours of being on the phone to get them to answer. when I left messages they never returned. Needless to say I will NEVER go back! More