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Frontier Dodge Chrysler Jeep

Lubbock, TX

4.5
1,034 Reviews
Welcome Ready to replace your current vehicle? Want to purchase your first new car? Come experience the Refreshing Difference at Frontier Dodge. We are committed to supplying our customers with the finest new Dodge Rams, Chargers, Avengers, Nitros, Journeys, Calibers, Dakotas and Challengers. You will also be able to find the used car you've been searching for in our extensive pre-owned inventory. Allow our sales staff, trained to find you the vehicle best suited to your needs, to demonstrate why we stand out among the competition. You also have the option of filling out the CarFinder form and we will begin searching for the exact model you desire. Not only will we locate the vehicle, but we also will bring it to our Lubbock, TX dealership located at Spur 327 @ Frankford for you to test drive. We are dedicated to outstanding customer service, so it's our pleasure! If you have any questions about Frontier Dodge's inventory, auto parts, financing, services or specials, call us today at (866) 761 - 4313. Someone from our friendly staff will be glad to assist you!
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5801 Spur 327

Lubbock, TX

79424

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Showing 1,034 reviews

June 23, 2023

Chris always gets me the cars I want. I always walk out satisfied and happy More

by Jennifer Piseno
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Rangel
Jun 23, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

June 20, 2023

I am very disappointed. I left my car for a factory recall service. Took it in early morning on Thursday. I was not given any indication that the service would take longe More

by Plainjn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sanchez
Jun 20, 2023 -

Plainjn responded

I am very disappointed. I left my car for a factory recall service. Took it in early morning on Thursday. I was not given any indication that the service would take longer than a day. I never received any communication from the service rep. On the 3rd day I finally called and was told that it might be done that afternoon. I received a call minutes prior to closing, leaving me with insufficient time to locate a ride there. I did ask for a courtesy ride but was told that drivers leave early on Saturday. Therefore I was unable to pick up my vehicle and was left without transportation from Thursday morning until Monday morning. Only to find out that all that was done is the inspection for recalls. I don’t feel that was good customer service at all.

June 19, 2023

Friendly and courteous. Every on point with timing. However, team reset my truck's oil incorrectly. More

by heavenboundracing
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimenez
Jun 23, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience!

June 09, 2023

My experience today was with the service department. It was top notch the minute I pulled into the bay. Derick greeted me and I told him I needed to talk to John Sanchez. He found him and I proceeded More

by Pauline.williams9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sanchez
Jun 12, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review!

June 08, 2023

Staff is always friendly and work is always completed in a timely manner so wait time is at a minimum More

by Gabe7903135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review on your experience Gabe!

June 06, 2023

Fantastic experience as always. We have bought 8 new vehicles over the last 12 years from from Frontier and Jeremy Meadows has always taken great care of my wife and I. Highly recom More

by bda1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Meadows
Jun 07, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you so much for the review and wonderful recommendation!

June 04, 2023

Promise my car engine would be fix. Charged me $2300 engine was worst. Then tell me engine is no good. Will not credit me back. Took my money and said not their problem. More

by ttorres22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sanchez
Jun 05, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry that your experience was not 5 star worthy. Please reach out to us and ask for management to address any concerns.

Jun 05, 2023 -

ttorres22 responded

I talk to service manager and was a smart xxx with me. I was unable to talk to him due to arrogance. He talk about he doesn’t have a crystal ball so he not crediting anything back. Very arrogant. I spent lots of money there and that’s the respect they give me. I’m a veteran and definitely spreading how rude dodge is and not back their word.

June 03, 2023

Great experience, fast and easy. Mangers was very helpful and professional. If you need a nice vehicle go by the dealership. More

by Jggeldenhuys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie and Kimberly
Jun 05, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

May 31, 2023

Went in to have Xm updated. Told that to just update it was $100 if it took or not and take 45 minutes. To have radio diagnostic it would take all day. Went with just update. More

by Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sabrina Jimenez
Jun 01, 2023 -

Frontier Dodge Chrysler Jeep responded

We are sorry to hear that you are not completely satisfied with your experience. If you have any concerns regarding your service, please reach out to us and ask for our Service Manager to discuss.

May 30, 2023

Very helpful great service vehicle ready in a timely manner did what they said they would More

by bfstephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 30, 2023 -

Frontier Dodge Chrysler Jeep responded

Thank you for the review! Please let us know if there is anything else that we can help you with.

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