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Front Royal Buick GMC
Front Royal, VA
491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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491 Reviews of Front Royal Buick GMC
July 17, 2014
Service the way it should be: Honest, helpful, reasonable Best service experience ever! After having my Envoy at two other shops, Shenandoah Motors went above and beyond in every way possible. Within minutes Best service experience ever! After having my Envoy at two other shops, Shenandoah Motors went above and beyond in every way possible. Within minutes of spending thousands and driving the Envoy 10 miles from another GMC dealer, the engine light came on and the car wasn't excelling properly. We immediately returned and were told they couldn't look at it for at least 4 days and it would cost another $1000 and to take it back to the first shop (that also had not fixed the problem). This was after I had paid a few thousand for them to fix that problem, and with them knowing my daughter needed the car to travel out of state for a new job. So, we called Shenandoah Motors. From the first call, they listened and we're willing to help. When we arrived,they reviewed the records and explained what had and hadn't been done,in a manner a non-automotive person could understand. They took the time and explained the process of what they would do.They waived the diagnostic fee, explaining they felt badly about what we had gone through. As we waited, a few managers sat and talked with me and my daughter. They were just being friendly, but it really helped us calm down. The following day,they spent the time examining the car, took time to call and research the previous work, and found the problem. They called me and explained their findings and gave me the the estimate, which was much less than what was previously quoted by the other dealer. Shenendoah Motors had the Envoy fixed the next day and it was under the estimate. But more importantly, the entire experience my daughter and I had helped restored our faith in car dealerships/mechanics and people. Each person we dealt with at Shenandoah Motors was friendly, honest, and genuine. Instead of attempting to take advantage of our lack of automotive knowledge, they spent the time explaining and educating. Instead of adding on services that weren't needed, they pointed them out and let us know when it should be addressed. The Operations Director, Dan Moser, even told my daughter to call if she had any problems with the car as she drove out of state to her new job. When she encountered a separate issue, she called and asked him about it, and he was just as friendly and helpful. Shenandoah Motors really went above and beyond. I highly recommend them and plan to take my other cars there as well. More
by kh4
Employees Worked With
Dan Moser
Helpful July 16, 2014
oil change and tire rotation I am writing this review to let everyone know how amazing my experience at Shenandoah Buick GMC. The staff were all very friendly and helpful. Being a I am writing this review to let everyone know how amazing my experience at Shenandoah Buick GMC. The staff were all very friendly and helpful. Being a single mom and automotive illiterate, it was so nice to have such an informative and trustworthy staff and the prices are unbelievable! I will be coming to them in the future for all my vw beetle needs. More
by chasity church
Employees Worked With
Dan Moser
May 16, 2014
Exceptional Service and Integrity in each service performed I stumbled across Shenandoah Buick GMC last year and will never look any further. They have performed all my service on my 2013 Optima and I would tru I stumbled across Shenandoah Buick GMC last year and will never look any further. They have performed all my service on my 2013 Optima and I would trust none other. Honest, dependable, and most important ( to me ) service with a smile is what you will receive at this dealership. Dan Moser service manager is someone I have come to trust when it comes to the work/service my car requires. Being a single mom, and someone who knows little to nothing regarding service needs, you can count on the entire team to walk you thru the process all the while not emptying the pocket book. Patrick Bryant GM is receptive, always willing to listen and remembers his repeat customers. A review is the easy step in spreading the word, but I would challenge you to let the service speak for itself. Top notch, cant be beat. See you in 3,000 miles Dan!!!!! Kindly Melissa Warner Middletown VA More
by mwarner79
Employees Worked With
Patrick Bryant, Dan Moser
April 26, 2014
Don't Go Anywhere Else I highly recommend Shenandoah Buick GMC. I found the prices on their website to be better than any other dealership, so I traveled out to lovely Fron I highly recommend Shenandoah Buick GMC. I found the prices on their website to be better than any other dealership, so I traveled out to lovely Front Royal to visit Ray, Pat and the team at Shenandoah Motors. The entire staff were kind, helpful and a true pleasure to work with. They did not pressure me into a sale, but rather offered the expertise as assistance to purchasing the right truck for me, which I would think most buyers would agree, a high pressure environment is the biggest turn-off when you are buying a vehicle. Do yourself a favor and visit the team at Shenandoah Buick GMC. Thanks guys! More
by osterberga21
Employees Worked With
Ray Riley, Patrick Bryant, Ed Dove, Andrew Tornow
April 16, 2014
Very Helpful and great customer service!!! I was Driving to Winchester to start looking for jeeps because i had a friend suggest a dealership. I thought to stop by Shenandoah motors first to se I was Driving to Winchester to start looking for jeeps because i had a friend suggest a dealership. I thought to stop by Shenandoah motors first to see what they had in stock. i saw a Jeep that i fell in love with! it was a stick with a lift kit! Black with gray interior! Just what I wanted!! I had a Saturn as a trade and Jimmy and Ed showed me what my trade was worth using auto trader. then they gave me more because it was in good condition! I decided to drive out to the other dealership to see what they had. and they had some jeeps. but were all automatic.They gave me a price for my car and i was shocked that Shenandoah gave me $950 more, which was almost Double!! I decided to drive back the next day because it was late. When i got home, i found several messages on my answering machine including one from jimmy saying that i left my credit card here and he would drive to meet me somewhere!!! I was so relieved! I drove back the next morning thanking him and eventually i bought the jeep! I was so happy with their customer service that i will tell my friends to go there first!! Thank you Ed and Jimmy for all your help!!! Grant Logan More
by GEL1982
Employees Worked With
Jimmy, Ed Dove
April 13, 2014
Shenandoah Motors You can not get any better people to work with then Patrick, Andrew, Kendra & Trevor. I will always buy from them & recommend them to everyone!!! My e You can not get any better people to work with then Patrick, Andrew, Kendra & Trevor. I will always buy from them & recommend them to everyone!!! My experience with Shenandoah Motors was terrific. Thanks a bunch. I love my Terrain and I made new friends as well. Love you guys!!???? More
by kr68camaro
Employees Worked With
Patrick Bryant, Andrew Tornow, Trevor Clay, Kendra Hupman
April 11, 2014
Professional and Polite staff…the way it should be… The purpose of this email is to let anyone know, that if you are looking at a GMC vehicle, make sure you see the people at Shenandoah Buick GMC. There The purpose of this email is to let anyone know, that if you are looking at a GMC vehicle, make sure you see the people at Shenandoah Buick GMC. There staff, pricing and service, will be such a nice surprise !!! Mr. Dan Moser of Shenandoah Buick GMC is one of the finest customer service people that I have dealt with in my 56 years. On March 25, 2014, I was involved in a 60 MPH vehicle crash on Hwy 66. I had been broadsided on the Hwy after another vehicle, that was in front of me, hit the guard rail and came back into my lane. Once the police arrived and I was cleared to leave the seen, I needed a tire replaced at the very least and also needed to know if my GMC Sierra had sustained any major damage that could make the vehicle dangerous to drive. (I was on a pleasure / business trip and leave in Burlington Ontario. having appointments lined up for the ensuing 2 weeks, I had no time to waste) I was able to make contact with a GMC dealer that was close by, (Shenandoah Buick GMC) I asked for the service department. I was greeted on the phone by a professional sounding individual who addressed himself as Dan Moser. I stated my concerns about my vehicle and asked how soon could I bring it in for some analysis and get the vehicle checked for any major structural damage. Mr. Moser stated “ please come in and we will get to it as soon as possible”. When my wife and I arrived at the dealership, I proceed to the service department. Once at the service counter, I saw a gentleman speaking to what appeared to be another customer. I saw the name tag with Mr. Mosers name on it and was impressed with how courteous he was with this women who I assume had her car in for service. I started to relax a little. Once he was finished with this lady, he asked if he could be of help. I introduced myself and he asked if I could wait a few minutes and that he would be right back with me. I said no problem, but before he went to do what he needed to do, he asked if we were ok, meaning, were we hurt. My wife was a little shaky and I was truly humbled by the compassion that was shown. True to his word, Mr. Moser was back in a few minutes and again asked if we were ok and I said yes thank you, we are good. He then asked to see my truck and within approximately 10 minutes, my truck was inside and up on a hoist. Approximately 30 to 40 minutes later, Mr. Moser came back to us and said that everything, other than the tire, “looked” to be ok, strictly from a visual inspection. He did say without completely going over the vehicle, there might be an issue, but again, a quick visual check showed no signs of major damage to the frame , rear drive train etc. This was the info I was hoping to hear. I cannot properly express how well we were treated at Shenandoah Buick GMC. I truly wish that this dealership was closer to me, as they would get all of my business moving forward. On behalf of my wife and I, Thank you again Shenandoah Buick GMC. !!! Sincerely, Rick Gallandt email address, rgallandt@aol.com More
by RickG12345
Employees Worked With
Dan Moser
April 02, 2014
Great experience My brother recommended Kendra ….was so happy I did….She and Patrick worked hard to find me exactly what I wanted at a great price! My brother recommended Kendra ….was so happy I did….She and Patrick worked hard to find me exactly what I wanted at a great price! More
by marionsharp
Employees Worked With
Patrick Bryant, Andrew Tornow, Kendra Hupman
March 29, 2014
Friendly not pushy Stopped by after work, close to 6:00pm. We looked at a used Toyota and Larry was very friendly, not pushy and acted like he had all day to wait on us Stopped by after work, close to 6:00pm. We looked at a used Toyota and Larry was very friendly, not pushy and acted like he had all day to wait on us even though they were closing in an hour. We wanted the Toyota truck and met Patrick as he worked to get us the monthly payment we needed and the pay off on our current vehicle. It was getting late and Patrick had not completed the financing and said for us to go ahead and drive the Toyota home and he would complete the deal the next day! I have never met a nicer and more helpful group of people. I would highly recommend Shenandoah Motors to anyone interested in purchasing a vehicle. More
by timbo2448
Employees Worked With
Larry Brinkman, Patrick Bryant, Andrew Tornow
March 25, 2014
Very friendly, very intrested in helping me find the truck i wanted. THey held to their word and delivered what i wanted in a timely manner. They took the time needed to go over every step in the prici truck i wanted. THey held to their word and delivered what i wanted in a timely manner. They took the time needed to go over every step in the pricing and then showed me around to the rest of the dealership making sure i met the service manager and had all my questions answered. they also called me a few days after the sale and asked how things were with the new truck. Donnie Rasnake. More
by drasnake
Employees Worked With
Patric T Bryant, Patrick Bryant
