Fritts Ford - Service Center

I was extremely dissatisfied with "Quick Lane" . I expected to be working with the service department at Fritts Ford not some subsidiary. My F-150 was there for 5 warranty items and after keeping the expected to be working with the service department at Fritts Ford not some subsidiary. My F-150 was there for 5 warranty items and after keeping the truck all day (7am to 4;30pm) all that was completed was a oil change, they did not even wash the truck. I have never been treated this way at other dealerships. Buying the vehicle was a PLEASURE, but the service department is a disappointment. You do not even return phone calls More

Don Tucker did a good job and the service was as expected. I like my vehicle and will continue to come back to Fritts Ford. expected. I like my vehicle and will continue to come back to Fritts Ford. More

A-OK = very good service, they called me, said it was time for service. I came in , had a couple of questions, & a couple of issues, they answered my questions, & fixed my issues. Very happy. time for service. I came in , had a couple of questions, & a couple of issues, they answered my questions, & fixed my issues. Very happy. More

We purchased our Explorer from you. Couldn’t be more happy with all our services. We keep it totally maintained and never had any regrets. The service department employees have always been so helpful an happy with all our services. We keep it totally maintained and never had any regrets. The service department employees have always been so helpful and courteous. Plus it’s great to get discounts for our work done. Thank you More

I had great service. Everyone was very friendly and professional. Service was fast and communication was excellent. I've gone there for years and have always had a good experience. professional. Service was fast and communication was excellent. I've gone there for years and have always had a good experience. More

If you use the Quick Lane service you have to be there when they open, otherwise the wait is too long or even leave the vehicle overnight when they open, otherwise the wait is too long or even leave the vehicle overnight More

Both of my cars are Fords. I take them both to Fritts for their services. I have been treated fair and quickly each time. I bought a first year model C-Max in 2013 and I think there were 5 recalls that firs their services. I have been treated fair and quickly each time. I bought a first year model C-Max in 2013 and I think there were 5 recalls that first year. Fritts handled all of them quickly and properly. I have never had a issue with that car since. I still own it. My 2014 F-150 gets serviced there regularly and they do a fine job. I am very happy with the turn around time. I don't have to wait longer than promised and sometimes even sooner than promised. I have been a loyal customer for about ten years. More

Horrible customer service 3 day schedule turned into 3 Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was Horrible customer service 3 day schedule turned into 3 weeks Had to spend a lot of time at dealer to get things right Service department was going to send me away with no spare tire More

Everyone should be aware ! Do not attempt to take your car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not t car for warranty repairs or recalls because you will get the run around and nothing will get fixed. Terrible customer service if any at all and not to mention the nerve for a service advisor to tell me that I should try to make it right with Ford! EXCUSE me, I have a car I just bought pre owned certified, and two warranties and since the second day of having it I have yet to receive the appropriate repairs. Also they will never document your invoice appropriately to what you said your concerns were. Even if you call them out on it they won't. They like to make it say that you came in on a tire pressure concern.. yeah well too bad I documented everything more ways than one . Stay away .. More

I feel I can trust the service I receive. I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is reco I wish to keep my Ford 350 diesel rather than buy a new one as my primary need for a truck has passed.I feel that I can trust the service that is recommended so the the truck is always road-worthy. Don Tucker is my service manager. I appreciate his work. More