Fritts Ford - Service Center

I am pleased to have the vehicle back and running thru all the challenges of Covid 19 and shut downs and parts delays Thank you all the challenges of Covid 19 and shut downs and parts delays Thank you More

Good work, done when promised. I was able to get in for recall sooner than expected, and Tom was professional. Fritts is definitely better than a lot of dealerships. recall sooner than expected, and Tom was professional. Fritts is definitely better than a lot of dealerships. More

great service in and out in no time, Don always gets it done and gives explanation of any upcoming service needs or issues that might need future attention. done and gives explanation of any upcoming service needs or issues that might need future attention. More

Poor service all around, slow service, can’t get paperwork correctly, back out on promises and can’t solve issues. It is hard to find a good person and when you do they end up leaving. paperwork correctly, back out on promises and can’t solve issues. It is hard to find a good person and when you do they end up leaving. More

Toya was GREAT! She was professional, courteous, friendly and kind. She helped me when I brought my new car in for the Econ application and to check a honking noise my car was making. She provided wonderful and kind. She helped me when I brought my new car in for the Econ application and to check a honking noise my car was making. She provided wonderful customer service. More

Service was done timely. Good service. Friendly service. Explained the service that was going to be done and why it needed the service in great detail Explained the service that was going to be done and why it needed the service in great detail More

Every one from the initial phone call to the car being repaired were extremely helpful and courteous. I was kept informed with the progress of the work. repaired were extremely helpful and courteous. I was kept informed with the progress of the work. More

I made earliest appointment available way in advance due to me having to be at work at 10am. Ever since the very first day of making appointment I felt very discriminated, not appreciated as a customer, off to me having to be at work at 10am. Ever since the very first day of making appointment I felt very discriminated, not appreciated as a customer, offended by service advisor Daniel Woodwin. Too long of story to write it all on here I will definitely be speaking with service manager regarding this and if something doesn’t get resolved with this service advisor I will be speaking to the GM of Fritts Ford. More

Service advisor said the air and cabin filter were checked but were not. Car came back filthy under the hood and inside. The hood insulation was filthy as well. It was like they cleaned something else checked but were not. Car came back filthy under the hood and inside. The hood insulation was filthy as well. It was like they cleaned something else while my car’s hood was open. I called the dealership and voiced my concerns and they said customer service would get back to me, but they did not. I also tried to reach my service advisor, but he did not respond. More

I am very happy that Marina has returned to Fritts Ford. She is definitely an assest to the service department. We also like Danny. Great service always. Communication is great. She is definitely an assest to the service department. We also like Danny. Great service always. Communication is great. More