Fritts Ford - Service Center

The entire dealership does not pick up voicemails or return calls timely customer service is horrible you guys need to reorganize. The older gentleman and the service department is not friendly and Stev return calls timely customer service is horrible you guys need to reorganize. The older gentleman and the service department is not friendly and Steve needs to be held accountable to return phone calls and be nice. He was decent at the end of our ordeal but I had to More

I have purchased multiple vehicles from Fritts ford. They have always been amazing. I have bought with other dealers but Fritts is definitely the best I’ve ever dealt with. They have always been amazing. I have bought with other dealers but Fritts is definitely the best I’ve ever dealt with. More

My opinion, based on my experience: Deceptive business practices by Fritts Ford…and… Ford Warranty and Ford Loyalty is basically worthless. 10-7-22 2018 F-150 4WD has a hub/bearing going out (under 5 practices by Fritts Ford…and… Ford Warranty and Ford Loyalty is basically worthless. 10-7-22 2018 F-150 4WD has a hub/bearing going out (under 5 years and under 60K miles). Explicit coverage under (original) Power Train Warranty and also covered under CPO Warranty, which is the reason I took it to an Authorized Ford Dealer Service Center – Fritts Ford Riverside. First question from service writer: "Did you buy it here?" Why would that matter? I'm bringing it to Ford to be repaired under warranty by Ford. That's what should matter. But you’ll see why he asked that question in a minute. A few hours after dropping off the vehicle, I was told the hub/repair wasn't covered under warranty and cost was going to be $1100+ by Steve Martinez - who has more than 25-years-experience at Ford dealers. Shouldn’t he know this repair is covered under the warranty? After I pushed back, he said, "Oh, my mistake. I had the wrong part number. My bad." Really? After 25+ years, you don't have a basic understanding of what is and is not covered under a Ford Power Train Warranty – a warranty that anyone can read online? You know that feeling you get? Exactly! I had that feeling…. This is like catching someone in your garage trying to steal from you and being told, "Oops, I guess I'm in the wrong garage...sorry". BS, dude. You're trying to rip me off! This was actually a bad choice on my part. I should have gone along and then fought with them later when it was time to pay. At least I’d have my vehicle…four days later. Here’s what I didn’t know and have learned in the last few days: Dealers don't get as much for warranty service from Ford, as they do from "direct sales" to the public. They also don’t make money on warranty parts, versus “customer paid” parts. Same parts, but one makes them money, and one does not. There is a CA law requiring that it isn’t supposed to matter, but it’s circumvented in actual practice. I said, “Let’s just do the warranty work”, and I could tell by the silence this was going to go sideways. He responded by saying, “Okay, I’ll check to see if the part is available.” Wait. What? A minute ago, you were ready to do the job when you were going to get $1100. Now you need to see if you have the part? Two days later I called back (no call from Steve) and was told the part was on back-order and there was no timeline to find out when the part would be available. I told him to put the truck back together and that I would have it repaired elsewhere and file a warranty claim directly with Ford. (That will be a hassle too, I’m sure.) My normal (honest) mechanic had already confirmed, “Yes – I’ll call Ford and they’ll deliver the part within a few hours.” He wasn’t surprised at all with my story. That’s because the dealer he buys parts from makes money when they sell it to another mechanic. The next conversation was with Ford Customer Care. I told them what I planned to do, and they said I could have someone else do the repair and submit the bill, but they couldn’t guarantee it would be reimbursed. What a horrible take-away...How many stars do you give to Fritts for, "Unsure about what they did after unsuccessfully trying to screw me and having my vehicle for 4 days”? How many stars do you give Fritts for, “Not interested in taking care of Ford warranty claims, but very interested in charging you for warranty work”? And what’s the value of the Ford name and the Ford Warranty when you can’t get a dealer to do the work? Not much… As soon as I get the truck back, I'll take it to my regular mechanic, and I’ll gladly have him do the repair and take my chances with Ford reimbursing the cost. One thing is certain. I will not go back to Fritts. In my experience and opinion, they are conniving, lying, crooks who do not care about taking care of customers – unless they’re parting with money. How many consumers have paid for repairs that should have been covered under warranty? It also makes me think… If this is how they handle a warranty claim, imagine how it plays out when you buy a new or used car, truck, or SUV. Do yourself a favor. Stay away from Fritts! More

We bought 2 car’s within 2 days of each other and they both started breaking down within 7 days. both started breaking down within 7 days. More