Frisco Chrysler Dodge Jeep Ram - Service Center

Great service. Quick and I was kept well informed during the process. I was happy with my visit. Quick and I was kept well informed during the process. I was happy with my visit. More

Good experience. Staff was friendly and I was in and out in a short amount of time. Staff was friendly and I was in and out in a short amount of time. More

Great service from Davis. Fantastic communication and follow up. And forcing me to go to 15 words is ridiculous when you want me to take a brief survey. Fantastic communication and follow up. And forcing me to go to 15 words is ridiculous when you want me to take a brief survey. More

Many places can fix your vehicle, but these guys set the bar pretty high when it comes to customer service. Working around my schedule, wasn't easy but they did that and more! - thx Frisco CDJR bar pretty high when it comes to customer service. Working around my schedule, wasn't easy but they did that and more! - thx Frisco CDJR More

Martavius and make were AWESOME! Would come back everytime I purchase a vehicle. Nothing but a great experience. Would come back everytime I purchase a vehicle. Nothing but a great experience. More

Vehicle needed an adjustment to the tailgate. Frisco Jeep did fantastic work and it now closes and aligns beautifully. Frisco Jeep did fantastic work and it now closes and aligns beautifully. More

I was in and out quickly. I didn’t have an appointment, so I’m glad you all could accommodate me. I didn’t have an appointment, so I’m glad you all could accommodate me. More

Very disappointing customer service! Where do I begin? Gaven Mabrey is impossible to get a hold of for updates and/or status of service. Random texts with odd information and the only Where do I begin? Gaven Mabrey is impossible to get a hold of for updates and/or status of service. Random texts with odd information and the only call I received was to ask if I would fill out a customer review as he needed two more reviews to get his bonus. He even wanted me to double check my spam folder for the email. It took over six weeks get a call back when parts for side mirror and side step had to be ordered. He also said he got a replacement front dash board leather cover approved for replacement via warranty however every time I follow up I get different answers. It’s on order, can’t install today big job need to get with shop on when they can replace. Inquired multiple times with no clear direction on when to schedule dash replacement. This past week Gaven text to let me know parts were ready for mirror and sidestep, he said 8AM on Friday. I show up at 8AM, no service appointment and Gaven is off. Hunter Pearce assisted me and found my information on Gaven’s workstation. I requested to add State Inspection to the list as I received the tag renewal in the mail the day before. Hunter said he would take care of it and let me know when truck would be ready for pick up. I received text from Hunter later that day it was ready for pick up. I go back to the dealership and Hunter was gone for the day and only one service advisor was available. I asked if I could just pay at a cashiers desk and I was told I had to wait for the only service advisor to pay and get my vehicle. Here is where it gets really weird, I waited in line to speak with service advisor, when it was my turn he didn’t have any paperwork, didn’t know were my information was, etc. He finally found my information in the computer. I asked about the state inspection, he said it was not done. He did not know why, tried to call shop, no answer. He just kept saying random excuses why they could not do the inspection, then he said it failed inspection but he does not know why. Then when it was time to pay I had to follow him to a small office behind the service area. He walked into the small room, lights were off or very dimmed with a female resting her head on the desk, appeared she was taking a nap. He wanted me to come into the room with the lights out, I stopped and just held the door open and waited for him to bring credit card receipt to me to sign at the door entrance. No way would I ever go into a dark room with a female resting on the desk and let the door close behind me. As you can imagine, the experiences at this dealership are so out of character for a Ram Dealership. I will find another dealership to service my vehicle in Frisco or surrounding area. More

They are personable and helpful. The team is quick to respond and goes above and beyond to troubleshoot issues . The team is quick to respond and goes above and beyond to troubleshoot issues . More

This time my car was approved by Carmax warranty and fixed in the same day. fixed in the same day. More