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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
841 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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841 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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September 11, 2016
Factory Recall Sean Couch did it again. Had the van in the shop for a recall last week. Was provided a loaner of the same type while the work was being done. Job Sean Couch did it again. Had the van in the shop for a recall last week. Was provided a loaner of the same type while the work was being done. Job was done correctly and now back on the road. Thanks Sean----Great Job. More
by Neal M
Employees Worked With
Sean Couch
Helpful July 10, 2016
Total disregard for the customer. 3rd time for service at this dealership due to proximity to work and home. They never seem to have parts in stock and they are always at least 1-1/2 3rd time for service at this dealership due to proximity to work and home. They never seem to have parts in stock and they are always at least 1-1/2 to 3 days behind on their turnaround. They don't seem to know any more about my vehicle than I have found on Google, and usually I have had to prompt them with what to look for to diagnose my problem. Jeep should strip them of their accreditation and close down their service dept. I don't have any experience with their dealership, except we looked for my Trail Hawk there and they couldn't find what we wanted. Online search found my car in Duncanville so we drove down there and bought it. More
by Allen66
Employees Worked With
Trey
June 03, 2016
Worked very well in my intrest. I have had some trouble with my transmission and Sean Couch in service worked with me and to find the best solution. They did a great job. I have had some trouble with my transmission and Sean Couch in service worked with me and to find the best solution. They did a great job. More
by Milcopp77
Employees Worked With
Sean Couch
February 16, 2016
Worst dealership ever-sales and service Where do I begin! I purchased my used vehicle last year from Frisco Dodge. From the time I purchased my car I had to bring it in for service several Where do I begin! I purchased my used vehicle last year from Frisco Dodge. From the time I purchased my car I had to bring it in for service several times within the first 3 months for the same issue. I continued to have issues with it for about 9 months. Thank goodness I purchased the extended warranty! Once they have your money it’s like pulling teeth to get any help from them one you have an ongoing problem after you purchase. If you take your car in for service watch them- they like to be sneaky and try to tell you that you need to pay for something you don’t. On several occasions the service department has told me I needed to have something done that was going to cost $100+. The first time I declined what they wanted me to do and took it to my reasonable mechanic in Frisco to see what his cost was going to be. He told me that I did not even need to have that repair done. The 2nd time I took my car in for service (this was a follow-up to an ongoing issue) they told me one of the parts was going to be covered by my extended warranty but not the other nor the labor and it was going to cost me $150 to repair the other part on top of the deductible. I told my boyfriend about it who then talked to his dad who used to work on cars. He told us that the part that need to be repaired (the part the dealership would not cover) would have to be accessed to get to the part that was covered and I should not have to pay for the labor if they already had to get to the covered part. Of course the labor was the most expensive part of this job. I called the service guy back and told him only to repair what was covered by the warranty and that I would take the car to my mechanic for the other to have repaired. I got a phone call back shortly thereafter telling me they would do me the courtesy of covering the entire repair so I did not have to make another trip. I truly believe it’s only because they knew my mechanic would tell me what I already knew. To top it off I just recently made an appointment to get my oil changed there. I got there at my appointment time (9:45 am) and they told me that it would be over a two hours wait. I asked why when I already had an appointment. They told me they had walk ins come in ahead of me and that pushed me out to wait longer. I asked the guy what the point of having an appointment was if walk in could come in and push me out? All he said was “do you want to wait two hours – I don’t want to start the paperwork if you don’t want to wait.” I’m supposed to get free oil changes with the purchase of my car but sometimes it’s just not worth dealing with them. I wish there was a closer dodge dealership to work with. More
by lucky317
Employees Worked With
Sean
August 01, 2015
Service Sucks! I went in today at 7:00 am to get a basic oil change for my Wrangler. I had a coupon for $34.95 that I had received via e-mail. I decided to get my I went in today at 7:00 am to get a basic oil change for my Wrangler. I had a coupon for $34.95 that I had received via e-mail. I decided to get my tires rotated as well. I did not have an appointment but was the first person at the dealership. 1 hour and 30 minutes later, I was tied of sitting the lobby. I got up to go use the bathroom and saw my car sitting in the lane as if it was done. I figured I would give them some time as the car may have just came out of service. 10 minutes later, no one had come to hand me my keys or ask for payment. I decided to look in the Jeep to see if the Oil Change had been done, and behold it had been. My advisor walked past me as I walked toward him and mumbled something. I thought he said he was waiting on another advisor. I guess I was wrong, because 10 more minutes past. Getting more and more upset, I went to another advisor. He told me he would have to find my advisor and then promptly walked in another direction. My advisor came out another 10 minutes later with my paper work. As he is showing me the cost, I questioned him on why the price did not match the coupon I showed him 2 hours before. He looked confused and walked away, leaving me to stand uncomfortably by the cashiers another 5 minutes. He then came back to explain that he can't lower the price below $37.95. He has already taken out all the labor and can't reduce the amount without General Manager approval. At this point I am beyond pissed and need to leave before I make a scene. I tell him that I will just pay it so I can get out of there. He says nothing and walks away, leaving the cashier to ignore me as well. I have been around dealerships my whole life. I was a porter in my teenage years, most of family are mechanics and my wife dad was a finance manager. I have never been treated with such disgust to have my business before. And to advertise a price for an oil change and not honor it? I am sure that this is not the way things would have been handled if Pat Lobb still owned the dealership. I guess I will have to get rid of my Jeep and buy another Toyota so I can take my vehicle there for service. More
by crankyjeeplover
Employees Worked With
Charles Wilkins
July 17, 2015
Excellent Service Experienced a nail in my back right tire, close to the sidewall. It was completely flat. We were going to replace the tire but everything was on back Experienced a nail in my back right tire, close to the sidewall. It was completely flat. We were going to replace the tire but everything was on back order. So they took a shot at patching it and it worked. They did everything they could to make sure I was driving that day. I also needed an inspection. Between the two things I requested, it took them about 20 minutes. Sean was great to work with and the wait time was minimal. Highly recommended. Better than Huffines for sure. More
by steelcity233
Employees Worked With
Sean Couch
July 09, 2015
Great service! I recently took my Jeep in for service and found the employees very friendly and the service was quick and they got my car back to me the same day. I I recently took my Jeep in for service and found the employees very friendly and the service was quick and they got my car back to me the same day. I recommend working with Sean Couch as he provided excellent customer service. More
by Mcgeegee
Employees Worked With
Sean Couch
July 06, 2015
Great service experience -- fixed another dealer's disaster! We had a great experience with the service department at Frisco Dodge, and our service advisor, Sean Couch, was terrific. We had to have my son's 2013 We had a great experience with the service department at Frisco Dodge, and our service advisor, Sean Couch, was terrific. We had to have my son's 2013 Ram 2500 towed there after the engine starting going haywire on him while driving on the Tollway at night. We'd bought the truck less than a month prior at Roger Williams Dodge in Weatherford (never, EVER buy from them) and they'd apparently done a band-aid fix to a big transmission issue. It was completely burned out when Frisco Dodge looked at it and they replaced the entire thing under warranty. Not only that, but they got it done fours day earlier than expected! Thanks so much to the Sean and the service techs there -- we'll be taking our truck there for all future service needs!! More
by truckmom
Employees Worked With
Sean Couch
July 01, 2015
Serivce Cody Pasztor was professional, prompt and efficient in addressing not only my primary issue with my Grand Cherokee, but open issues I had not identifi Cody Pasztor was professional, prompt and efficient in addressing not only my primary issue with my Grand Cherokee, but open issues I had not identified. Fast and well done!! More
by YikesVikes
Employees Worked With
Cody Pasztor
June 29, 2015
Service I just took my new Durango in for some warranty work. I was met by Mario Weston. Mario documented my minor problems and said he would get the car out I just took my new Durango in for some warranty work. I was met by Mario Weston. Mario documented my minor problems and said he would get the car out as soon as possible since I only have one car and needed to wait. The car was completed with a part placed on order. Mario took good care of me. Thanks. More
by dwltexas
Employees Worked With
Mario Weston
