Frisco Chrysler Dodge Jeep Ram - Service Center

Robby and Dan, two incompetents who lie about helping customers. Dec/4/2020 Dan trying to convince me that I need to buy parts to fix a problem with the suspension (death wobble at 60 miles/hour), car be customers. Dec/4/2020 Dan trying to convince me that I need to buy parts to fix a problem with the suspension (death wobble at 60 miles/hour), car being under warranty (27,345 miles) and Robby for promising that a part was ordered (a different part that Dan recommended, (both of them talking without taking the car to the shop and let a mechanic look at it) to fix the problem. Made two trips to the dealer (Dec 11 and Dec 17) and Robby told me that the part is on its way but late. Two weeks later no sign from them. Three weeks later I called the parts department to find out that no part was ordered under my name or for my car. Today is Jan/6/2021 and no sign from them. To the owner of that dealership, if you let incompetents running the business for you, they make you look incompetent. You are the Customer Service of Chrysler. You sale their product and they promise that if there is a problem with the car while under warranty, the dealership will fix it for them. And if you do, they will reimburse you for parts and labor. I do not expect being treated like a fool, disrespected, lied to, and ignored. When you try to sell a car all of you almost kiss butt just to make that sale. As soon as the customer is gone and you got the money, you don't give a xxxx. Shame on you! I will make sure that everyone hears about you, including Chrysler. More

Edwin Jemenez is awesome. I would recommend him as one of the best service advisor besides Robbye Karl. Edwin takes care of his customers and very professional. the best service advisor besides Robbye Karl. Edwin takes care of his customers and very professional. More

Pathetic service. Never told me that they were going to charge me 199.00 to check a service notification. Came in for 3 recalls. When telling what needed to be completed was over 3,000$. Two were supposed charge me 199.00 to check a service notification. Came in for 3 recalls. When telling what needed to be completed was over 3,000$. Two were supposed to fix service notifications of a electronic brake system. But didn’t have anything to do with the brakes, but the steering wheel off alignment. More

Fast and friendly staff..always take my vehicles to the Frisco location because of this. Edwin keep me up to date and used Text to notify me of status. Frisco location because of this. Edwin keep me up to date and used Text to notify me of status. More

Great dealer very professional and friendly overall very impressed with there service department. Shawn in service Is awesome he’s professional and explains the entire process impressed with there service department. Shawn in service Is awesome he’s professional and explains the entire process More

Did the job but service advisor said manager did not accept the coupon I have that was mailed to me by the dealership. Would have been a very good experience. accept the coupon I have that was mailed to me by the dealership. Would have been a very good experience. More

RUN FAR, FAR AWAY!!! I normally don’t post reviews, but felt absolutely compelled to share my traumatizing experience yesterday. DO NOT purchase anything from this dealership. This is the most unethical an felt absolutely compelled to share my traumatizing experience yesterday. DO NOT purchase anything from this dealership. This is the most unethical and unprofessional dealership I have ever visited. They will do whatever they can to take advantage of you, weather it be ripping you off on service or attempting to trade in/upgrade to a new vehicle. Brad Hietz, you sir are a disgrace. I truly feel sorry and ashamed for anyone who has had the unfortunate experience of doing business with you. After my experience yesterday, I will never purchase another Dodge, Jeep, Chrysler, Ram vehicle again. This experience was so foul believe it or not, myself as well as other witnesses have been forced to contact the BBB. More

First time in with my new Jeep Grand Cherokee. Cody provided great service for the required things and arranged for my road hazard coverage for some curb rash on a wheel. Sean took good care of me for provided great service for the required things and arranged for my road hazard coverage for some curb rash on a wheel. Sean took good care of me for the wheel fix. Overall, very positive experience with good communication. More

Horrible customer service, i have called and sent request thru online chat requesting info on my warranty i purchased and almost two weeks later and 5 attempts to speak to someone still no luck. Will not be thru online chat requesting info on my warranty i purchased and almost two weeks later and 5 attempts to speak to someone still no luck. Will not be purchasing dodge ever again. More

Great customer service from the moment I pulled into the Service Department to the time they handed my myself keys. I highly recommend Frisco Chrysler Dodge Jeep Ram. Service Department to the time they handed my myself keys. I highly recommend Frisco Chrysler Dodge Jeep Ram. More