Frisco Chrysler Dodge Jeep Ram - Service Center

Working with my advisor Edwin Jimenez was a great experience. He was professional, knowledgeable and he made the process very convenient. The work was done on time & I was very satisfied with the w experience. He was professional, knowledgeable and he made the process very convenient. The work was done on time & I was very satisfied with the work performed. The courtesy drop off/pick up service at this dealership is outstanding and on top of that, they did a courtesy exterior wash at the time of pickup which I see as going above & beyond! More

The Frisco Jeep dealership is the best! I have two Jeep Wrangler JLs and if I need service done this is the place I go. The advisors in the service department are knowledgeable and friendly I have two Jeep Wrangler JLs and if I need service done this is the place I go. The advisors in the service department are knowledgeable and friendly. More

My recent service experience was awesome! My service tech was knowledgeable, professional and courteous and my repairs were done quickly! My service tech was knowledgeable, professional and courteous and my repairs were done quickly! More

Friendly, precise and timely. Brice Phillips is an excellent advisor. I was explained every step to take care of jeep and am very confident in the work done to take care of it. Brice Phillips is an excellent advisor. I was explained every step to take care of jeep and am very confident in the work done to take care of it. More

Great service and very professional service advisors. My truck was quickly evaluated and returned at the promised time. Thank you! My truck was quickly evaluated and returned at the promised time. Thank you! More

As usual, great professional help provided by service advisor Davis Pham. Had problems with one of the key fobs. He got it fixed immediately. He insisted on getting a complimentary car wash. Thanks Davis advisor Davis Pham. Had problems with one of the key fobs. He got it fixed immediately. He insisted on getting a complimentary car wash. Thanks Davis. More

I brought my car in for a recall repair on 3/16/23 and was told the need for repair was confirmed and I would get a call in a couple of days once the parts are in stock. So, after waiting 14 days with no was told the need for repair was confirmed and I would get a call in a couple of days once the parts are in stock. So, after waiting 14 days with no response I called and confirmed the parts were in and scheduled a new appt. I brought my Dodge Journey in for a "front relector recall repair". Got there at 8am for the service to be done. After two hours I asked the asst. service manager how much longer would it be, and he responded it would be about another hour and a half. Then 15 minutes later I got a call saying my car was ready (amazing). I got home and took a look at the front of my car and noticed the driver side front panel was no longer flush with the fender. I checked the passenger side and it was loose and floppy. I looked in the wheel well and saw there were missing fasteners and some were just hanging there unattached. I drove back to the dealership and asked the service mgr. to please complete the job. Now two service guys were out there looking and confirmed the issue. Then after a 20 minute wait the service guy came back and said there was damage to the splash pan and they could not put it back together like it was when I brought it in. I'm sure they could have at least put all the good fasteners back. I'm now stuck with this damaged splash pan and a half finished repair job. In all fairness I'm was not aware of the damaged splash pan but curious how the repair went from another hour and half to a 15 minute completion. I think this total B.S. Wouldn't you think a dealership that promotes customer service and care would not return a damaged car that they in their own words stated "that we cannot put your car back in proper condition" without at least notifing the customer of this. If I had not noticed the condition of my car when I got home and came back to the dealership I would be unaware that I was driving myself and family in car in a hazardous condition. I hope you understand my concern. More

Jacob Kelly met me first thing in the morning and proceeded to get me in service and out quickly. Malfunchtioning car wash caused no delay with complimentary car wash, so Jacob gave me a FREE oil cha proceeded to get me in service and out quickly. Malfunchtioning car wash caused no delay with complimentary car wash, so Jacob gave me a FREE oil change or a full tank of gas on my next visit. Old fashion service with a 21-century twist to customer service. Kodo to Jacob for his great customer service skills. More

Service was done in a timely manner! I believe Edwin was my service manager but when he was out the rest of the team stepped in to help I believe Edwin was my service manager but when he was out the rest of the team stepped in to help More

Great service. I was working with Edwin, who was very attentive, professional, and was an absolute pleasure. They had my car ready very quickly and Edwin kept me up I was working with Edwin, who was very attentive, professional, and was an absolute pleasure. They had my car ready very quickly and Edwin kept me updated along the way. More