Frisco Chrysler Dodge Jeep Ram - Service Center

Hunter was outstanding in service and follow-up. A great staff member with potential. My only complaint was a clear disconnect between the scheduling staff located elsewhere and the service folks. A great staff member with potential. My only complaint was a clear disconnect between the scheduling staff located elsewhere and the service folks. I called scheduling 3 times and got a different answer each time. More

Davis was great to deal with. Follows up timely and. He is very responsive and communicative. Follows up timely and. He is very responsive and communicative. More

Horrible Customer Service! I have been trying to reach them for days! Only people you can talk to is the scheduling department and they have no information. Cannot talk to t I have been trying to reach them for days! Only people you can talk to is the scheduling department and they have no information. Cannot talk to the service department directly. Said my truck would be ready on Saturday or Monday... It is now Wednesday. I keep calling and they say someone will call me back. No one does! I have texted cant leave voicemails because the voicemail is full. Then they had the audacity to tell me to DRIVE to the dealership to get an UPDATE!!!!!!! More

Do Not Go Here! ! They will not answer their phones and made my car go past the millage it was needed to be under and then refused to do their job. Absolutely ridicul ! They will not answer their phones and made my car go past the millage it was needed to be under and then refused to do their job. Absolutely ridiculous. Brought my car here in December under 100,000 miles (have a form from YALL PROVING IT) and was told I needed a new engine and Chrysler would cover it. Told me they had to do a test after a certain mileage under. Got that done and then no response for months. After calling and calling for weeks they finally answered and had no idea what was going on. Got Chris involved who was handling it before he got moved to a new position and the service department finally helped us. Said we had to do the test again!! We did the test again and now my car is past 100,000 miles which THEY NEVER TOLD ME THIS WOULDN’T HAPPEN AFTER THAT. We waited for the parts to come which they said would happen same month, this was in April. Now it’s July and after two weeks of trying to get someone on the phone they are refusing to do it. YOU ARE THE ONES WHO REFUSED TO DO YOUR JOB! They are now saying they are willing to pay for half of the cost. You know your in the wrong when your willing to pay for half it. Horrible customer service and management. Will say Chris is amazing and congrats on him getting moved up. But this place sucks and I will NEVER RECOMMEND, buy a car, or bring my car here. You are 100% in the wrong and screwed over a family. More

Tru helped me out when I brought my Jeep in for an oil change and tire rotation. He is friendly and went above and beyond letting me know the status of my vehicle and giving me helpful information for ot change and tire rotation. He is friendly and went above and beyond letting me know the status of my vehicle and giving me helpful information for other services that I asked about. Great customer service! More

Brice was very helpful in getting the state inspection, oil change and tire rotation done quickly. He kept me informed throughout the appointment. oil change and tire rotation done quickly. He kept me informed throughout the appointment. More

Davis, in the service department, was very knowledgeable and very accommodating. They did a great job on my car. and very accommodating. They did a great job on my car. More

Was there for service and factory recall work done. They did the service work super timely and they communicated the whole time. They did the service work super timely and they communicated the whole time. More

I came in this morning for a scheduled service drop off. Chris, who claims to be the Service Manager, informed me that he did not know if my vehicle would be serviced today, regardless of the fact that I h Chris, who claims to be the Service Manager, informed me that he did not know if my vehicle would be serviced today, regardless of the fact that I had a scheduled service appointment. This gentlemen could not have cared less about my patronage, and made it more than apparent in both his mannerisms and actions. If he is in fact their Service Manager, then it certainly explains the drop off in service that has been apparent over the last year. I will NEVER, bring my vehicle to your dealership for service again. More

Routine oil change and check up…in and out in less than 1.5 hours. Edwin Jimenez is my Service Technician….I highly recommend him if you’re needing service at Frisco CDJR. 1.5 hours. Edwin Jimenez is my Service Technician….I highly recommend him if you’re needing service at Frisco CDJR. More