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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
1,607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,607 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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September 06, 2024
Parts were ordered. I was notified when parts arrived. Made appointment for repair to be completed. My vehicle was taken back when I arrived. Repair was completed in les I was notified when parts arrived. Made appointment for repair to be completed. My vehicle was taken back when I arrived. Repair was completed in less time than estimated. More
by michael.bryan.tx
Verified CustomerEmployees Worked With
Davis Pham
September 06, 2024
Mr. Brian's service was excellent and courteous. He efficiently located the maintenance plan and promptly addressed the service needs. However, the waiting time prior to receiving assistance was excess efficiently located the maintenance plan and promptly addressed the service needs. However, the waiting time prior to receiving assistance was excessive, approximately 35 minutes. It would be beneficial to have personnel available on the driveway to expedite the process, thereby enhancing customer satisfaction. The service manager should consider implementing such a measure to improve operational efficiency. More
by vino1
Employees Worked With
Brian Foltz
September 05, 2024
The service manager Carey Lindsey is the greatest He handled my warranty work on my Ram 2500 with great care to my needs. He kept me in the loop with phone calls and text messages throughout the process handled my warranty work on my Ram 2500 with great care to my needs. He kept me in the loop with phone calls and text messages throughout the process. More
by Crockerd
Employees Worked With
Carey Lindsey
September 03, 2024
Hunter was great as usual! Kept me informed on the progress of my service and even took care of a couple recalls I didn't know were due. Always a great experience! Kept me informed on the progress of my service and even took care of a couple recalls I didn't know were due. Always a great experience! More
by friscoted1125
Employees Worked With
Hunter
September 03, 2024
Overall the dealership is ok but there is always something that is off. After I called and made the appointment through their phone service, the service team didn’t have my appointment listed in the something that is off. After I called and made the appointment through their phone service, the service team didn’t have my appointment listed in their log when I arrived. That doesn’t instill confidence and puts the team on the ground in a scramble to adjust (which they did nicely). The automated service updates system leaves a lot to be desired and is more frustrating than anything. It gives you a status indicator but you can’t click to get any additional details. And their systems don’t seem to talk to each other. This past time I was notified by the automated system my car was ready and it actually wasn’t. My service advisor Gaven (who is great) was NOT notified though so he wasn’t able to catch it and I wasted a trip there. More
by H
Employees Worked With
Gaven (service) - great advisor
September 03, 2024
These guys are awesome and get you taken care of the first time. Tremendous team and work was done right the first time. first time. Tremendous team and work was done right the first time. More
by maquin4
