Frisco Chrysler Dodge Jeep Ram - Service Center

I was very pleased with. It's all about the service advisers. Way to go Jamie and Darin. It's all about the service advisers. Way to go Jamie and Darin. More

It took almost 2 months to get the work done on my vehicle because of an apparent error in parts being ordered for a fender repair. Over a week before I was able to pick up my car Gaven informed me th vehicle because of an apparent error in parts being ordered for a fender repair. Over a week before I was able to pick up my car Gaven informed me that a hood switch was missing. He said it would be replaced before I picked it up but it was not. Gaven insisted that I must have been brought it in without the switch which could not have been possible. In looking at the area that the switch sits in it was clear that it was freshly removed. Also, without this switch I was not able to charge the car or operate it in battery mode. It took another week to get the switch in and installed. He was also supposed to get the car inspected and that was not done or offered. I did not insist on it as I was not confident it would be done in a timely manner. More

Horrible communication. Tried to sneak in replacing my shocks for $3300. Did absolutely everything possible to not give a rental/loaner. Tried to sneak in replacing my shocks for $3300. Did absolutely everything possible to not give a rental/loaner. More

Friendly service representative. Informative when describing details. I will return for future service regarding my vehicle. Informative when describing details. I will return for future service regarding my vehicle. More

Very efficient and friendly. I did not have to spend all day to get the vehicle I wanted. I did not have to spend all day to get the vehicle I wanted. More

Thanks My experience with the dealership and the rep are significantly better than this survey that keeps spamming me. Thanks significantly better than this survey that keeps spamming me. Thanks More

Amazing! Lester was great and kept his promise on the time as to when our jeep would be ready! Great employee! Lester was great and kept his promise on the time as to when our jeep would be ready! Great employee! More

They perform the work that is required and offer suggestions which I appreciate Surveys are annoying suggestions which I appreciate Surveys are annoying More

Great customer service as always. Still waiting on the heater element for the driver side front seat. Still waiting on the heater element for the driver side front seat. More

Was quick and to the point. I appreciated that my time was respected. That's all I appreciated that my time was respected. That's all More