Frisco Chrysler Dodge Jeep Ram - Service Center

Waited 2 hours for an oil change. Was not updated during that time. Finally left after 2 hours with no oil change completed Was not updated during that time. Finally left after 2 hours with no oil change completed More

It was great until it was time for me to pick up my car. I didn't hear from Ryan all day until I called to follow up. He was supposed to arrange for the shuttle to pick me up and they were an hour late. He I didn't hear from Ryan all day until I called to follow up. He was supposed to arrange for the shuttle to pick me up and they were an hour late. He was not present when I arrived at the dealership as I expected and it took 30 minutes for them to get my vehicle ready even though it should have been ready an hour and a half before my arrival. More

Failed to complete service requested. Spent over $2000 on other service. Items did not even replace my windshield wipers. When I called for connection with service advisor was answered by Spent over $2000 on other service. Items did not even replace my windshield wipers. When I called for connection with service advisor was answered by an answering service that was useless. More

Evaluation and work was done quickly, issues my service manager was not around when I picked up car, no one to explain exactly what work was done and the price was expensive, receipt explained work done bu manager was not around when I picked up car, no one to explain exactly what work was done and the price was expensive, receipt explained work done but I could not see where the new part was evap emission system can run all over engine to behind driver rear wheel. Just like to know for my own piece of mind, pictures of old part, new part and where work was done on car. The link to keep me informed of work being done probably should include pictures. Satisfied with everything but the price. More

Helpful, good communication, Hunter took ownership of the situation and managed the repair from start to finish. Would definitely use the deadlership again based on this experience situation and managed the repair from start to finish. Would definitely use the deadlership again based on this experience More

Terrible service department and was duped by sales. In short, I paid extra for a loaner and maintenance program. This dealer makes you get approval for a loaner. I have a 2023 $75K vehicle with a wa In short, I paid extra for a loaner and maintenance program. This dealer makes you get approval for a loaner. I have a 2023 $75K vehicle with a warranty issue and I need approval for a loaner? Oh yeah, I also need to make a reservation for a rental car and then ask for reimbursement. I need to burn 3 hours of my time after spending for the platinum service? I'm going back to Range Rover and getting real service. Be cautious with this dealership and what they sell you by way of service. They cannot deliver. Not only that, but they did not even address the Autostart issues. Bad. Sadly, just another slime ball car dealership. More

Fast in and out. Provided good service! Will be back in the future if problems occur! Provided good service! Will be back in the future if problems occur! More