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Frisco Chrysler Dodge Jeep Ram - Service Center

Frisco, TX

4.4
1,126 Reviews
Call Service Center (855) 768-9103

1,126 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center

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August 19, 2024

Shoddy work, repeat visits to fix the same problem, dishonest to non-existent customer service, and poor communication. I will never return. More

by ram_disgruntled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter
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Aug 24, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Your feedback is very important to us, as customer satisfaction is our top priority. I would like the chance to speak with you about the level of communication and customer care you received from our Service Team during your recent visit. Please send me an email with your contact information so we may discuss this in greater detail. Sincerely, Robert Stickles Service Manager robertstickles@greenwayauto.com

August 18, 2024

I always take my Jeep to this dealership for the customer service. Everyone is friendly, answer all my questions and I know my Jeep is in good hands when I drop it off. More

by kellicasey2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Lindsey
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Aug 26, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Thank you for the kind words about your experience at Frisco Chrysler Dodge Jeep Ram. We appreciate your trust in our team and look forward to seeing you next time.

August 18, 2024

Handled everything professionally and made sure I didn’t have to sit and wait. Shuttled me to my home and came back to pick me up when it was ready. More

by coetterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 26, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

It's great to hear you had an efficient experience at Frisco Chrysler Dodge Jeep Ram. We appreciate the feedback and hope everything with your vehicle is in order. Have a wonderful day.

August 17, 2024

First time customer. Chris took care of me and communicated throughout the time truck was in shop. Above and beyond attention to detail and customer service More

by djones66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Malhas
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Aug 26, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Glad to hear you appreciated our service and detailed communication. Thanks for choosing Frisco Chrysler Dodge Jeep Ram.

August 17, 2024

No internal communication and more staff training needed and improved organizational structure and enhanced customer service More

by tarek_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Mason
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Hello, Customer satisfaction is important to us here at Frisco Chrysler Dodge Jeep Ram. I would like to learn more about your experience with us and the 2-stars you have shared. Please reach out to me at your earliest convenience to discuss this matter in further detail. I look forward to hearing from you. Thank you, Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

August 17, 2024

I love this place. The service is amazing. Davis pham is very knowledgeable and his customer service is great. More

by tangdotlana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Pham
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Aug 24, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

Frisco Chrysler Dodge Jeep Ram appreciates you sharing your great experience. Our team prides itself on being informed and helpful. Glad to hear the service met your expectations!

August 17, 2024

Everyone was very helpful! I needed a new car quickly after my vehicle was totaled and the team helped me find options that fit my needs and budget. They made the whole process More

by gabrielle
Recommend Dealer
Yes
Employees Worked With
Aaron Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cabutage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Lippincott
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Aug 24, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

We're pleased to hear that our team made your car-buying experience smooth and efficient at Frisco Chrysler Dodge Jeep Ram. Enjoy your new ride!

August 16, 2024

Dealership was very responsive and informative. I liked how the technician took videos to show items. More

by pennygilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Lindsey
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August 16, 2024

Thanks to Davis Pham for always taking care of all my trucks! He always takes good care of his costumer's always has a positive attitude! More

by barcenasjuan19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Pham
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Aug 21, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate the great feedback on our team at Frisco Chrysler Dodge Jeep Ram. We're glad your trucks are in good hands. Take care!

August 16, 2024

Everyone was really nice and helpful for us. We appreciated how accommodating and kind the dealership was. More

by bristeinert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Oropeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
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Aug 21, 2024 -

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your kind words about Frisco Chrysler Dodge Jeep Ram. Best wishes.

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