Frisco Chrysler Dodge Jeep Ram - Service Center

Great service! I recently took my Jeep in for service and found the employees very friendly and the service was quick and they got my car back to me the same day. I I recently took my Jeep in for service and found the employees very friendly and the service was quick and they got my car back to me the same day. I recommend working with Sean Couch as he provided excellent customer service. More

Great service experience -- fixed another dealer's disaster! We had a great experience with the service department at Frisco Dodge, and our service advisor, Sean Couch, was terrific. We had to have my son's 2013 We had a great experience with the service department at Frisco Dodge, and our service advisor, Sean Couch, was terrific. We had to have my son's 2013 Ram 2500 towed there after the engine starting going haywire on him while driving on the Tollway at night. We'd bought the truck less than a month prior at Roger Williams Dodge in Weatherford (never, EVER buy from them) and they'd apparently done a band-aid fix to a big transmission issue. It was completely burned out when Frisco Dodge looked at it and they replaced the entire thing under warranty. Not only that, but they got it done fours day earlier than expected! Thanks so much to the Sean and the service techs there -- we'll be taking our truck there for all future service needs!! More

Serivce Cody Pasztor was professional, prompt and efficient in addressing not only my primary issue with my Grand Cherokee, but open issues I had not identifi Cody Pasztor was professional, prompt and efficient in addressing not only my primary issue with my Grand Cherokee, but open issues I had not identified. Fast and well done!! More

Service I just took my new Durango in for some warranty work. I was met by Mario Weston. Mario documented my minor problems and said he would get the car out I just took my new Durango in for some warranty work. I was met by Mario Weston. Mario documented my minor problems and said he would get the car out as soon as possible since I only have one car and needed to wait. The car was completed with a part placed on order. Mario took good care of me. Thanks. More

Great service I took my dodge caravan in the be looked over as I was gifting it to my son which lives in Florida. I was expecting oil change etc. thank goodness for I took my dodge caravan in the be looked over as I was gifting it to my son which lives in Florida. I was expecting oil change etc. thank goodness for Marco Weston he called kept me up to date even sent text messages to let me know there was an issue with the power steering line leaking and it needed to be repaired before the long journey. He was extremely professional and very considerate of my time. In my opinion one of the best I have ever dealt with. Thank you The Barton family. More

Fast and efficient Fast and Efficient oil change and tire rotation. They said 1 hour and car was done in less than 30 minutes. I would recommend them again Fast and Efficient oil change and tire rotation. They said 1 hour and car was done in less than 30 minutes. I would recommend them again More

Replace Heater Core I took my Wrangler in because I noticed fluid leaking from under the dash on the passenger's side. After a quick chat with the service technician, he I took my Wrangler in because I noticed fluid leaking from under the dash on the passenger's side. After a quick chat with the service technician, he agreed that he thought the heater core had a leak. As he took notes on the issue, I informed the technician that I had an extended warranty. He made copies of the card and assured me that they dealt with extended warranties often. The next day I dropped my Wrangler off for service (I would have left it the prior evening, but all the rental car locations were closed). I was told it would be ready in approximately 24 hours. Nearly 96 hours later, I received a call from the dealership; however, I was in a meeting and unable to answer the phone. No voicemail was left. When I called the dealership back later, I was unable to speak with anyone who had any knowledge of the situation. I called three times and received the same general message. At one point I was even told to call back in 10 to 15 minutes because they were too busy to talk to me. After I got off work, I drove to the dealership to check on the status of my vehicle. I was told that the heater core was indeed leaking, along with a few other issues that they found. I authorized them to fix all that they found wrong. I was told it would take 48 hours to complete the repairs. I called the dealership 48 hours later to check only to get no answer (literally, no one would pick up the phone). Once again, I drove the the dealership to check on status of the vehicle and was told it would be ready the next day because the service tech broke some clips that had to be ordered. 24 hours later I called to see if it was ready only to have no one answer the phone. Driving to the dealership a third time, my vehicle was finally finished. When I went to pay and I brought up the warranty, the technician that I had been dealing with the entire time told me that this was the first he had heard of a warranty. I reminded him that he made copies of the card on my very first visit. I spoke to the service department manager and was basically accused of lying about the warranty. I was told that it was his tech's word against mine and I would have to take it up with my extended warranty company. (So much for the good ol' days of the customer always being right...) The only reason I am giving them two stars rather than one is because they were willing to pay for my rental car. What started as a one day rental turned into eight. And yes, I had to call the company each day to extend my rental for another 24 hours. More

Very poor service department Went in for a scheduled appointment this morning and was told the oil change would take several hours to complete. The service manager stated that t Went in for a scheduled appointment this morning and was told the oil change would take several hours to complete. The service manager stated that the appointment only meant my car would be worked on that day. Told him it was my first time in his dealership and that if that was the way he wanted to treat customers that I would never be back. Said oh well and I left, Went to KcKinney Dodge and was treated very well. stay away from Frisco Dodge unless you dont minr heing treated poorly. There are other dealerships who will treat you much better. Tried calling the general manager and all he did was have the service manager call me. That kade a lot of sense as the service manager was the probpem. More

I took my Jeep in for and oil change and never did it. I made an appointment to have the oil changed in my new Jeep. It was scheduled for 9:30 Friday morning. I dropped it off at 08:30, they told me they w I made an appointment to have the oil changed in my new Jeep. It was scheduled for 9:30 Friday morning. I dropped it off at 08:30, they told me they would also update the software and would call me when it was ready. 3:00 that afternoon I called them, they said it would be done in about 30 minuets. I arrived around 3:30 I could see my Jeep sitting in a bay. I told the service people I was here to pick it up. They said it would be out here soon. I stood out side and watch them move my jeep out of one bay and into another. When I went inside again and asked about my vehicle they said couldn't find my file, they suggested it was over where the payments are made. The girl there told me they were just topping off the fluids.I informed her that I dropped the Jeep off at 08:30 this morning and asked her why it was taking so long. She went and got another service guy, he told me they hadn't done the old change yet. I asked if I could speak with the service manager, he came out with my file and brought me into his office. I asked him if he could tell me why my vehicle had been there all day and hadn't been serviced. He said he didn't know. I asked what he was going to do about it? I reminded him my car had beed there all day. He replied "Obviously I can't pay you for your time." He suggested I wait and the oil change would be free. I again told him that my Jeep had been there all day and I had things to do. I told him to just bring my car out so I could leave. I left with out an apology nor did anyone contact me to follow up, they sure did when I bought the Jeep from them. More

Unethical and Poor Customer Service I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ev I purchased my Ram 1500 in 2013 when the dealership was still owned by Patt Lobb. The purchase was the smoothest and best new car experience I have ever had. The sales person, Bill Mitchell, was a helpful and no pressure sales person that helped me find the exact vehicle I wanted/needed. Not long after the purchase, the dealership changed ownership, and things have not been the same. On 3/16/15, I purchased 2 new front tires. When I returned to the dealership on 5/7/15 to have my 30K mile service completed, I was advised that I need to replace all 4 tires. The 2 front tires only had 5,918 on them and were less than 2 months old, so I declined to replace the tires at that time. 2 hours after leaving the dealership, I called and left a voicemail for the Service Manager to call me about the concerns I had regarding that interaction. After 8 days and no call from the Service Manager, I called back. Once the receptionist heard my complaints, she said she would have the General Manager call me back, instead of the Service Manager. I received a call back 2 hours later, but it was the Service Manager instead of the General Manager. I asked if he had received my call 8 days ago to which he replied that he had not, but he did have a couple "staticky" messages that he wasn't able to understand, and therefore he couldn't return those calls. I can't believe this is the best excuse he could come up with. After telling him about my concern with the tires and the overall negative perception I have about the ethics and quality of service from the dealership, he informed me that the service advisor who asvised me to buy 4 tires had been fired, so unfortunately he couldn't be quesrioned about that interaction. He said they had received other customer complaints so the guy was fired. This was the end of the conversation as far as he was concerned, but showed me zero customer service or sense of urgency to meet or exceed the customer's expectations. After getting nothing from this conversation, I called back and left a voicemail for the General Manager to return my call, which I am still waiting for. In addition to this lack of response, I completed the survey I received after my service was completed. Everything I said in this review was included in the feedback section of that survey, and believe it or not I havent heard back from anyone. I recommend everyone to buy their vehicle and have it serviced at any dealership other than Frisco CDJR. More