Frisco Chrysler Dodge Jeep Ram - Service Center

One star is actually too many!! This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I became a first time owner of a brand new Jeep Grand Cherokee Overland Summit in 2012. We lived in Coppell at the time and drove all the way to Spring, Tx to get the exact exterior/interior color I wanted. We were VERY GOOD about having our car serviced at the appropriate times and because of our location we chose Lewisville CDJR and always had great customer service. Well we relocated a year ago and began using Frisco CDJR since it is more convenient, so we thought. Less than a year ago we replaced the two front tires at Frisco CDJR. Almost 2 months ago I took the jeep in because it was making a noise. The jeep has 75,000 miles on it now and we're wanting to trade it in. I told the service guy that I needed them to fix whatever was causing the noise. Almost 1 1/2 months later I finally get the jeep back. The repair that was causing the noise was $300. They had originally told me that the rack and pinyon needed to be replaced and this is what was causing the noise so total out of pocket was over $1800! That being said, I was just happy to get my jeep back. Well as soon as I left the dealership I felt something wasn't right so I told my husband about it and he drove it that weekend. He said that maybe it just needs to get broken in, meaning the parts I guess. Well it continued to drive crazy especially one day when it was raining. I thought I was gonna crash a few times. It's as if they put the new parts on and didn't align and/or stableize it. Well I took the jeep back in and let my service guy know that it's not driving right. He drove it around the parking lot and admitted that it didn't seem right. Then he got some young technician who had actually worked on the vehicle to take it for a drive. This guy returned and had the service guy tell me that it was the air suspension and it needed to be replaced. I knew that didn't sound right so I left and let my husband drive it again. He agreed that something is dangerously wrong. Today I took it to the Lewisville CDJR and the extremely pleasant and helpful service guy pointed out my front tires and I was appalled! They were so balled that metal was sticking out of them! These are the tires we purchased less than a year ago! He concurred that the guys at Frisco CDJR must've put in the new rack and pinyon and didn't balance/align the vehicle which caused this problem. We purchased two new front tires and had them aligned and problem solved! Well except the fact that we're out another $600!! I drove from the dealership in Lewisville, straight to the dealership in Frisco and spoke to the service manager. I got nowhere with him! I'll be taking them to small claims court! I might not win but at least they'll have to lawyer up and show up and I will feel some kind of vindication. More

Experienced Unethical practices My wife and I bought our 2015 Dodge Ram 2500 at this dealership and while in the finishing moments of signing paperwork with the finance manager we pu My wife and I bought our 2015 Dodge Ram 2500 at this dealership and while in the finishing moments of signing paperwork with the finance manager we purchased extended warranties and maintenance plans. We mentioned that our experience with Porcshe and Mercedes Benz maintenance plans in the past covered everything from oil changes fluid changes basically everything would be covered except obvious parts due to wear such as tires, belts and brake pads. They are assured us that the maintenance plan we were getting would cover the same. At 30k miles when we took my truck into drop it off for an oil change they told me that it would cost over $900. When I told him we had the maintenance plan they said it only covered the oil change. That fuel filter and differential fluid needed to be changed. When I questioned why would I purchase a maintenance plan that covers only oil changes for $1500 that makes absolutely no sense. Just do the math, every 15k per oil change I may get 5-7 oil changes in 5 years. That would be over $200 per oil change just to break even. Any one can see there is no value in that. We said again that the warranty we were told we were buying would cover that. We were told we weren't the only ones who had that happen. And they had fired those people who were doing that. Great life lesson I usually am that guy that reads everything before signing but being tired and a little too trusting just signed everything wanting to get home. HOWEVER, if they fired people for what they were doing that still didn't fix what happened. Any one who purchased a vehicle that was handled by these people should have had there docs reviewed and offered refunds for warrantees that may have been misrepresented!! They said the fuel filter would be approx $300 and differential fluids would cost $600. When you read the maintenance schedule differential fluid only needs to be inspected and not changed at 30,000 miles. Also, the service dept is very unreliable. We had dropped off our truck on a number of occasions and sometimes the work would be complete other times not. More recently we dropped this same truck off for a seat repair after previously being told should be covered under our leather seat protection. We got the run around and somehow the seat wasn't there. And later we were told the leather repair was NOT covered by our leather protection plan. Another warranty either misrepresented or they are simply trying to avoid covering the seat. We had taken it in before and the seat was not repaired and left wires disconnected. They didn't even check their work!!! THIS DEALERSHIP HAS A CUlTURE THAT SPEAKS FOR ITSELF!!!!! More

Service I always get great service and attention from Robby my service advisor. He goes out of his way to make sure I am satisfied and is always pleasant and I always get great service and attention from Robby my service advisor. He goes out of his way to make sure I am satisfied and is always pleasant and professional. More

Service of Jeep cost them future business When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you h When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you have brought the jeep in no less than 3 times for the check engine light. When you have done all of these things you don't expect to hear "well it could be this but we won't know until we run diagnostics. If it is something we fixed before we will not charge but if it is something new then we will. Oh and if you decline the repair it's $139 for us to look to find out." Guess what - I was ready to trade it in. This is my third jeep and while I love the brand, the service has ALWAYS sucked. This dealership just lost not only a sale of a vehicle but all future services will be done anywhere but here. Please let them send me one of their precious surveys. Anything above a 1 rating is out of the question. Let's even see if I hear from them on this rating/post-little hope. More

Incompetent Service Department Dodge owner BEWARE. I purchased my 2016 Dodge Ram from this dealership in March of this year. I noticed sometime after purchase that the right rear Dodge owner BEWARE. I purchased my 2016 Dodge Ram from this dealership in March of this year. I noticed sometime after purchase that the right rear end would sag down when parked. I have a busy schedule, so waited for months until I would be out of town for a 7-day vacation to get it warranty repaired. I called the dealership 2 weeks prior to my departure to schedule an appointment and advised the service department of my issue. They told me that since I could leave it with them for 7 days, no appointment would be necessary. So, I dropped it off the day I left town. On the day of my return (7 days later), I called my service advisor; Robert (Robbie) Karl to ensure my truck was ready for pickup. He told me that he had tried to call me, but my phone number was incorrect in their system. He further advised that the right rear airbag was in need of repair. He said that he, and his service manager Doug, were not aware of any airbags that were installed by the factory and that they had held off repairs until confirming with me that I purchased the truck with airbags installed. I told him the airbags came installed and that I purchased the truck from his dealership; look up the bill of sale. He said, “Okay, I’ll call you back.” He later returned my call to confirm the factory did install the airbags and that they needed more time to make the necessary repairs. I asked, “Robbie, why did you wait 7 days to check the bill of sale?” I cannot recall his exact answer, but it was something along the lines of they didn’t think of that. Of course, now my truck was left in the same shape I gave it to them in… They said they would give me a rental, but no rental place had an available truck or SUV; a requirement of my job to carry supplies. They said they could not provide me a dealership loaner either. Such incompetence. Robbie should go into sales and get out of the service department, Doug obviously lacks the ability to think through anything. What a waste. This dealership steals your time and has no misgivings. When I went to pickup my unrepaired truck, Robbie gave no solution; didn’t really care… He had the nerve to say, “Let me know if I can help” as I walked to my truck. Pretty sure they know how they could have helped the situation. Stay away from this place. These people have no conscious… More

they Let non-ASE cetified techs work on cars (brakes, etc.) They had my car over 20 days within two months - worst techs and service mgt ever - pay for some real mechanics not tire changers... not impressed wit They had my car over 20 days within two months - worst techs and service mgt ever - pay for some real mechanics not tire changers... not impressed with TX jeep dealers - I'm going back to Jap trucks next.... More

Factory Recall Sean Couch did it again. Had the van in the shop for a recall last week. Was provided a loaner of the same type while the work was being done. Job Sean Couch did it again. Had the van in the shop for a recall last week. Was provided a loaner of the same type while the work was being done. Job was done correctly and now back on the road. Thanks Sean----Great Job. More

Total disregard for the customer. 3rd time for service at this dealership due to proximity to work and home. They never seem to have parts in stock and they are always at least 1-1/2 3rd time for service at this dealership due to proximity to work and home. They never seem to have parts in stock and they are always at least 1-1/2 to 3 days behind on their turnaround. They don't seem to know any more about my vehicle than I have found on Google, and usually I have had to prompt them with what to look for to diagnose my problem. Jeep should strip them of their accreditation and close down their service dept. I don't have any experience with their dealership, except we looked for my Trail Hawk there and they couldn't find what we wanted. Online search found my car in Duncanville so we drove down there and bought it. More

Worked very well in my intrest. I have had some trouble with my transmission and Sean Couch in service worked with me and to find the best solution. They did a great job. I have had some trouble with my transmission and Sean Couch in service worked with me and to find the best solution. They did a great job. More