Frisco Chrysler Dodge Jeep Ram - Service Center

If you have a different dealer to use I'd go there. I've left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they h left multiple messages regarding a repair on my car over a month ago now and they won't ever return my calls. It was like pulling a tooth when they had my car as well to get ahold of them to figure out if I had to pay for my rental over and over. They made me pay for a rental when it was their fault my car was there for two weeks. They said they had to wait on a third party to verify what they found (which is fine) then when they ordered parts the wrong parts came (I understand this too) but why force me into paying for my rental when I could have had my car finished much sooner. There's other issues as well so I guess I'm looking for a different dealership now, one that'll actually return my calls. On top of it all I was dealing with the service manager this whole time. He is the one that won't return calls or anything. To add to this I had an issue with my air conditioning cutting out after a little while if it was not in fan speed 3 or 4. Well this got old very fast when you either had to have it blasting on you or off. They never could find the problem. They were fine at first thing to help me out but then they eventually charged me ~$500 for a repair they were available sure about. My car still is doing the same thing. They still can't find the problem. So I was like I should get my ~$500 back since that wasn't my problem. Haha yeah right. That went on for a few months. Then after that is when the above paragraph started happening. They quit returning my messages. In fact I called the other day to ask a simple question (btw I gave up on even talking about my a/c now, just dealing with it) and the receptionist answered and too my info and still haven't heard a thing. It's like I'm black listed because they can't figure out my vehicles issue. I've never had a problem like this before. And I've raved about everyone down here since moving here. Not anymore. More

Nothing but Incompetence and lies I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to abo I took my vehicle there about 3 weeks ago because it started acting funny. As soon as I started the engine, it started accelerating on its own to about 40 MPH. Frisco CDJR came up with a diagnosis as a "faulty gas pedal" and charged me $376.00 Apparently a faulty gas pedal is not covered under the certified pre owned warranty. About 3 days after I got the vehicle, the same issue happened again. The vehicle started accelerating on its own to about 40 MPH. This happened when my wife was picking up my infant son. I called and spoke with a manager in the service department. He said that the vehicle needs to be towed and stated "I will take care of the towing expense". This time the diagnosis was "faulty wiring harness". Total cost $2031 plus taxes and shop fees. Again though the vehicle accelerates on its own and is a serious safety issue, I was told this is not covered under the warranty. Total cost after taxes and fees came to $2271. I asked that for the $376 I paid for the "Misdiagnosis" of a faulty gas pedal be deducted and I was told yes. When I picked up the vehicle, not only the $376 was not deducted, but I was charged $80 for the tow, which I was told by a manager that he would personally take care of. The manager sent me a text stating the he paid for the renal vehicle while mine was in the shop and that an additional $117 was reduced. Total lies. If the vehicle was diagnosed correctly the first time, there would not be a rental charge. I am never taking my vehicle to Frisco CDJR again. People there are incompetent and lie. KC More

Hopefully never again Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood Where do I start... I dropped my car off on a Sat 3/23. Ron told me that they wouldn't be able to look at it until the following Tuesday. I understood giving it was the weekend. Tuesday 3/26 I talked to Ron and he said that it would be ready the following Tuesday 4/2. Ok fine. It's a transmission and water pump so I figured 3-4 days maybe even 5 would be understandable. Called Monday 4/1 to ask if I could have the airbag fixed due to recall. He states that they haven't even gotten to my car yet and that he "hopes" they can get to it this week. It's now Thursday 4/4 and called just to see if they have even started yet and possibly get an accurate ETA. I can't even get a call back despite the 2 messages I have left on Ron's VM. So I've gotten 1 call since they have had my car only to give me a completely false ETA. I originally took my car to #DallasDodge and they were immediately ready and able to fix my car. However due to the warranty I got through the dealership it required I bring it back to #FriscoDodge. If you guys were that backed up or short handed, you should have recommended to and worked with the warranty provider that you partner with that I could take it to another dealership and I would have taken my car back to #DallasDodge and would have had my car back by now. So finally the following Tues 4/9 I get a text saying my car was finished. Mind you I have not spoken to Ron since 4/1. I go and pick my car up and not 20 miles from the dealership my transmission goes completely out. Check Engine light comes on and I cant drive over 30mph. Which indicates they gave me my car in worse condition than when I gave it to them. Had it towed back that night. now Wednesday 4/10 no one has given me a call to let me know anything. Considering you all did not do your job correctly and I am still out of a car, you would think I'd become a bit of a priority. After all of that, I picked up my car the following week. (5days later) only to get all the way home to find out that my car no longer wants to shift out of first gear. They had to once again tow my car back to the dealership. Then it was another 5 days until I was able to pick my car up. So 3 weeks of no car and having to come up with ways to work on the fly, driving back and forth to frisco multiple times (I both live and work 45 mins away with no traffic not to mention gas) You would think at some point especially after not fixing my car the first 2 times they would have offered a mode of transportation. I've seen good reviews for Ron unfortunately I didn't experience any of his highlighted customer service until my car was returned the 2nd time. On top of all that, throughout this ordeal I noticed that there was a descrepency with my odometer reading on my car fax before I bought the car. I went to salesman Chris Shultz to voice my concern. The next day he calls me and directs me the support link on carfax to forward my complaint. Why would I have to do the leg work to fix a mistake that happened while you had the car? The mere fact that I have to bring my car to #FriscoDodge to get my car fixed makes me cringe. I will gladly pay for a secondary warranty program just to not have to take my car there. The fact that no one would even contact me for updates is horrible customer service in itself. My wife will soon be shopping for a new car and I can promise it won't be from #FriscoDodge More

6 Days in Service Department and never looked at my Jeep My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a text within 2 hours of dropping off. By Friday I had heard no update, so I texted my contact as requested by the initial text. Saturday, the text had yet to be responded to, so I called. My first attempt to call was disconnected after being put on hold. On my second call, I was told that my Jeep would be looked at on Saturday or Monday, and I would be contacted with an update. By 5:00 PM Monday, I had not been contacted, so I called. After a 15 minute hold, I was told I could not be given a status or update. I asked if I should come pick up my car. I was told yes, that they close at 7:00 PM. I picked up my car and took it home having no work completed, no one ever contact me from the dealership for updates or a solution to repair it. My Jeep is still broken after never being looked at. I feel that my 6 days without my car was wasted. As a side note, when I went to pick up my car they could not find my "file" either. I guess I fell through the cracks. More

Excellent service for Viper (Cody/Frank) Highly recommend @Cody P. to take care of your service requests as he has been excellent and has helped me several times in the past to resolve a coup Highly recommend @Cody P. to take care of your service requests as he has been excellent and has helped me several times in the past to resolve a couple of issues with my Viper. In additional, @Frank O. (Viper technician) is extremely knowledgeable with Vipers and did an outstanding job troubleshooting and correcting my issues. Thanks Cody & Frank !! More

Micah Outstanding I had a previous bad occasion at this service department, however two years later a lot had improved. I showed up without an appointment around 9:30. I had a previous bad occasion at this service department, however two years later a lot had improved. I showed up without an appointment around 9:30. I found my battery in my Jeep dead late yesterday. I got it jump started this morning and drove to the dealer. Micah 100% took care of me. It wasn’t like I was out of luck and they didn’t have time for me. He was able to get me in line for the battery confirmation and replacement. Prior to doing the work, Micah showed me the installed price. This was completed in a short time. The final price was actually a little less than estimated. I’ll definitely return to them next time. Thanks More

Rude and Unprofessional (Service Dept) Tim in the service department was extremely rude and refused to look into any questions. Had to call the manager to get my work done. When we arrived Tim in the service department was extremely rude and refused to look into any questions. Had to call the manager to get my work done. When we arrived to pick up the vehicle, he refused to drive the car around to front for my mom (who is a senior) stating “I don’t get in small cars and drive them, I drive a truck.” My car was a convertible, but the size of a regular sedan. Awful experience, do not use this dealership for service. More

MICAH BEST SERVICE PROFESSIONAL I HAVE DEALT WITH EVER! I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communicatio I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communications on ever issue, timely with everything required and is the primary reason I continue to keep coming back to Frisco Dodge. Taking any vehicle in for service is time consuming he is always caring and courteous of our family time restraints working around our busy school and work schedules. My highest personal and professional regards for Micah, and wish him continued success. The McGann Family, Prosper Texas More

Excellent service department They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership l They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership like it is at others. More

Unprofessional and poor customer service Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix More