Frisco Chrysler Dodge Jeep Ram - Service Center

Terrible Service Experience On September 23, 2014 Chrysler Roadside Assistance towed my 2013 Chrysler Town & Country from my home to Frisco Chrysler in Frisco, Texas where I purc On September 23, 2014 Chrysler Roadside Assistance towed my 2013 Chrysler Town & Country from my home to Frisco Chrysler in Frisco, Texas where I purchased this vehicle. On the following day I telephoned Jason the Service Rep and was told that it could be next Tuesday before the vehicle could be repaired. After some complaints the vehicle was looked at on Wednesady and I was told that the flywheel had to be replaced. The vehicle was returned on September 27, 2014 with the radiator overflow tank missing and grease all over the engine. Thankfully I inspected the vehicle before I signed anything More

Extremely Frustrated I brought my 2003 Dodge Stratus RT in for service. I was told by service adviser that the charge to diagnose my problem would be "$216 Up front but th I brought my 2003 Dodge Stratus RT in for service. I was told by service adviser that the charge to diagnose my problem would be "$216 Up front but that if I chose to have repairs done this amount would be applied to the cost of the repair". The problem was diagnosed as "you need a new engine". I asked about the cost of replacing the engine and was quoted $7000 for a new engine so I inquired about the possibility of putting a used engine in the car. I was quoted $4500. I declined to have the repairs done because of the cost to repair exceeding the value of the car. I then told the service adviser that I or my son would be by to get the car and was told the car was not drive able and was not "put back together" then asked if I would like to have a wrecker arranged. I explained that I drove the car in and expected to be able to drive it out; that the car needed to be put back together. When I asked what my final total charge would be for the diagnostics I was told "$369, how's that sound?" I stated that I was told the amount to diagnose my car was going to be $216 but the adviser stated that "you had a couple of rusty bolts that needed to be replaced because they broke when we took the car apart". I was told that my car would be ready by the next day which was Saturday, however, on Saturday I was called and told that it would not be ready until Monday. Monday morning I went to the dealer to pay for my car and was presented a bill for $469. I told the service adviser that that was not the amount he had told me but that he had told me it would be about $360. The adviser did adjust my bill to the $360 amount but I left the dealership feeling totally frustrated. Needless to say, I will not be using this dealership for any future repairs or recommending this dealership to my friends or family (or anyone else that for that matter. I would not feel comfortable buying a car from this dealership nor will I consider them in the future. More

Back in early October I stopped by and talked to Josh about getting a set of "take offs" from a 2013 Rubicon and he said he did not have any at the time but they do become available when a customer wants about getting a set of "take offs" from a 2013 Rubicon and he said he did not have any at the time but they do become available when a customer wants different wheels and tires. I gave him my name and phone number and he said he'd call when he got a set. Well the practical part of me though I'll never hear back, because dealers don't want to mess with this kind of stuff! Just before Christmas Josh called, and said he had a set and I was first on his list if I still wanted them, I said I'll be there in 30 minutes. I told Josh the jeep I wanted to put them on was at my ranch and would not be back home in Frisco until deer season was over. He told me "No problem, I'll put your name on them till you get here". Mr. Mathews, This is Exceptional Customer Service, and followed through, because he owned it!!!! I also want to acknowledge Eddie Rivera, for the time he spent visiting with me in the lobby, In addition Cory Pasztor, and the tire shop guys did a outstanding job in cold wet and miserable weather conditions. I'm a Pat Lobb's Customer for LIFE! Sincerely, James Webb More