Friendship Honda

The most friendly of service. It is nice that they remember your name. Appointments to my convenience. Spotless waiting area. Super clean restrooms. Kate was very cordial going above my expectations. remember your name. Appointments to my convenience. Spotless waiting area. Super clean restrooms. Kate was very cordial going above my expectations. The little things like they are not allow to turn the dial on my radio, who knew! More

To Whom It May Concern: The Mitch Walters Automotive To Whom It May Concern: The Mitch Walters Automotive Company has a Mission… "To Treat our Customers as Friends …our Employees as Family …and to be To Whom It May Concern: The Mitch Walters Automotive Company has a Mission… "To Treat our Customers as Friends …our Employees as Family …and to be the Absolute Leader in our Market for Sales and Service" The business of insuring that your new or used car buying experience is a good one starts at the top. Mitch Walters is President, CEO and Founder of The Friendship Family of Dealerships representing 11 franchises in Tennessee and North Carolina. My own discovery of the Friendship Family Mission began at Friendship Honda of Boone, when Sales Professional John Cook met me in the lot to inquire about my needs and preferences. During our pleasant exchange, John learned that I wanted to surprise my wife with her dream car, a Chrysler 300 Touring with the classic front-end design built from 2005 to 2010. The Motor Trend Car of the Year had to have a bright silver exterior with light gray leather interior and low mileage. No problem. John introduced me to the friendshipauto.com website that lists new and used cars at all 9 locations in the Friendship Family of Dealerships network. I found a bright silver 2005 Chrysler 300 Touring one-owner with only 19,487 miles located in Bristol. When I called that dealership to inquire further, Sales Manager Tom Gozevich explained the car had been sold just the day before. I told Tom I was working with Sales Professional John Cook at Friendship Honda of Boone, but that did not dampen his spirit to help me find the car I was looking for. I was impressed there seemed to be no competition for sales between one dealership and another. Both were committed to the Friendship Family Mission. John found online another bright silver 2005 Chrysler 300 Touring "Special Edition" with only 51,132 miles. The price was right and it came with a Carfax to detail its history! This one was located in Johnson City. When I called that dealership to get more details, Internet Sales Director Jade Thomas and her assistant Hana Milchuck enthusiastically responded to my inquiry with additional photos, and email follow-up to make sure I had all the information I needed to make an informed decision. Their on-site review of the car convinced me this was my wife's dream car. I felt I could trust their appraisal from a woman's point of view! I was impressed with their commitment to the Friendship Family Mission across dealership lines to help me find just the right car! Then it came time to crunch the numbers. I knew I had presented Sales Managers with a real challenge. No cash out-of-pocket, pay-off trade-in, payments and terms I could live with, and a credit score that was less than perfect. Could they find a way to make the deal work within the tight parameters I had laid out? I waited anxiously to discover if I was going to be able to surprise my wife with her dream car a full year earlier than I had planned. Sales Managers Mark Gray and Jason Warren hammered out the financing arrangements and we closed the deal complete with vehicle protection plan, GAP and road hazard insurance thanks to Business Manager Walt Hollingsworth. I took delivery on December 10, 2013. The 2005 Chrysler 300 Touring "Special Edition" was spotlessly detailed and performed and handled like a new car, well-broken in. But there was a problem no one had expected. The spare key was missing. John said he would call the other dealership to inquire about the second key. In the old days, I would not have bothered John to solve this problem. But I knew today's computer savvy ignition keys can cost $150.00 or more. In my opinion, a spare key is not an option, and I intended to preserve my no cash out-of-pocket deal! John emailed me the next day to report there was no spare key to be found, and because the margin on the deal was slim, there was nothing his Sales Managers could do to help. Undeterred, I emailed him back, referred to the Friendship Mission statement about "Treat our Customers as Friends", stated that I would not sell a car to a friend without a spare key, and waited for his reply. John succeeded in presenting my case and I was very impressed with how receptive his Sales Managers were to my valuable feedback. The next day arrangements were made for a no cash out-of-pocket spare key to sweeten the deal! My wife, Nancy, had been out of town while we all worked to make her dream come true. Her surprise was truly heartfelt and exceeded my expectation! She loves her classic "new" car and could not wait to drive it! She took me to lunch and afterward, we drove to Friendship Honda of Boone so she could meet and thank everyone involved in delivering her dream car. We discussed our complete satisfaction with Vice President/General Manager Dan Halsey and Friendship Canine "Maggie". His leadership model is evident in his team's performance. We could not be more pleased with the outcome! Special recognition goes to Sales Professional John Cook. He orchestrated a perfect "Ten-Plus" car buying experience! The sales staff at Friendship Honda of Boone have flawlessly executed the Friendship Family of Dealerships mission statement and have earned my respect and highest recommendation. Gary Sampson, Satisfied Customer Retired Businessman Blowing Rock, North Carolina More

I was surprised to see the three negative reviews of this dealership, albeit a couple of them not recent, since I've had contrasting, very positive experiences there. I tried to purchase a new 2008 Odysse dealership, albeit a couple of them not recent, since I've had contrasting, very positive experiences there. I tried to purchase a new 2008 Odyssey at this dealership or Crown in Durham three years ago but ended up getting the best price at Leith in Raleigh as time was running out on 0.9% financing, despite giving High Country Honda last right of refusal by telephone. Leith was not as thorough on the pre-delivery inspection as they should have been,missing a loose wiring harness for interior rear lights, but was nice in taking care three minor problems right after delivery, including resurfacing the brake rotors. At time of purchase I knew that it probably would be more convenient to have vehicle serviced in Durham or Boone (where parents live). Aside from initial minor problems corrected by Leith, all service on my Odyssey during warranty period has been done by High Country Honda. They have been friendly, helpful, knowledgeable, competent, and on-time. The prices have been reasonable (they often have service coupons). They have taken care of two recall issues on transmission software reprogramming, took care of a couple of fit-and-finish issues on interior plastic panels--no questions asked, and researched and tracked down a crosswind noise issues caused by trim panels on the back edge of the front doors. The parts department staff have always been helpful and even stepped me through the process of rubber wiper blade insert replacement for the inserts I purchased there, so that I'd know how to do it myself in a pinch and with no expense. I have not had any repairs, other than ones mentioned above, and have paid for nothing other than oil changes and wiper blade inserts in three years. They have always handled my service promptly by appointment while I've waited and consistently finish within the predicted time or faster. Bottom line: I expect to continue visiting High Country Honda for service. More

RUN THE OTHER WAY - maybe from Honda in general!!! Just took my 2010 Van in for service - the front end had terrible shutter with only 20,000 miles. Well within warranty...but guess what, Honda believes br took my 2010 Van in for service - the front end had terrible shutter with only 20,000 miles. Well within warranty...but guess what, Honda believes brake ROTORS are common wear and tear items. Even though they are garbage and warped with this few miles and well within warranty Honda won't do anything!!! Since Honda won't do anything, the dealer told me tough luck - so much for service after the sale. When I told my salesman Dustin about my frustrations - his comments (through an ignorant analogy) was that they sold the cars, but it wasn't their responsibility to stand behind them - WOW, what a company and what a dealership. More

Very Friendly! That is all I can say Good about this dealership. Chad Stone (sales manager) was very pushy! I had a trade-in. Mr. Stone called to cancel my insurance for the trade in car (without infor dealership. Chad Stone (sales manager) was very pushy! I had a trade-in. Mr. Stone called to cancel my insurance for the trade in car (without informing me or the co-buyer ) and canceled the insurance on one of my other cars ((different year/model) from a different insurance company). I wouldn't recomend dealing with this dealership. Samuel Billing More