Friendship Ford of Lenoir

Will not stand behind the customer after sales bought fill extended warranty everything I made appointment theyvd I don't have anything for me to drive but want to charge me to find the problem what good fill extended warranty everything I made appointment theyvd I don't have anything for me to drive but want to charge me to find the problem what good is warranty if I have to pay More

On 3/05/24 my husband and I went to this dealership to purchase a vehicle. We met James, our salesman, and we really liked him. He worked with us and got us into the vehicle we wanted. Great experience al purchase a vehicle. We met James, our salesman, and we really liked him. He worked with us and got us into the vehicle we wanted. Great experience all around! Until….fast forward to 6/17/24 when I was driving home and smoke started filling up my brand new vehicle from the air vents. A flame briefly came up from under the hood and I heard a very loud explosion type noise and my windshield has a dent in it. The dealership was closed at this point so I got the vehicle home and called the dealership the next day. I spoke with Hayden and explain what happened. We agree the best way to get it to them was to have it towed so I did that. When my car left on the tow truck the odometer was at 3970 with 334 miles to empty. Hayden also said we would not be able to get a loaner but that this would not be a same day fix. He reasoning was that we would have to wait for the vehicle to be diagnosed, wait for parts to come in if needed and then wait for repairs to being. Mind you we’ve had the vehicle for barely 3 months at this point. At 3:30 that same day Hayden called back and said that they test drove it twice for 15 minutes each. He said there was no evidence that anything happened. He said it was “perfectly safe” to drive and that he would have a driver bring it back. While my vehicle was there I kept track on my FordPass app. It showed me that the vehicle was on all day and that it never left that location. When he called the app said 331 miles to empty. I’m assuming that is from letting it just run. I wanted to confirm and not just rely on the app so when my car got back I looked at the odometer. It read 3989 with 325 miles to empty. We live 7.5 to 10 miles away from the dealership depending on which route is taken. 19 miles difference and 8-10 of those was driving it back to my house. There is no way it was test driven for 30 minutes total and only used 9-11 miles. Not to mention again that the vehicle never left the dealership until it was on its way back here. Once confirming I called and asked to speak to the service department manager. This is JC. I explained the situation and asked why our car wasn’t actually driven. He said we just let it run - which is completely different then what Hayden told me. JC got very defensive at this point and started being extremely unprofessional. The call was ended and I filed a complaint with Ford Corporate Customer Service. I received a call from my case handler today and he said he has reached out to them multiple times and has not received a call back. I’m pretty sure I spoke with every person in the dealership that day and not one of them cared that this vehicle is unsafe and that I have 3 children. When something else happens or God forbid something worse I want all of this documented since we were told it’s perfectly safe to drive. We’ll see. I would be very wary of this dealership as there are recalls on the same vehicle I have but different models for something causing a fire under the hood and they didn’t even bother to check that out. Instead they treated me like crap and insinuated that I am a liar. I love my vehicle so what would I gain from making this up? Nothing! Please do your due diligence before buying a vehicle from any dealership. More

I waited a while to do a review, just because I've been bamboozled in the past by dealerships, so when it came down to it, I was honestly terrified. But I honestly think Cameron did an amazing job. This h bamboozled in the past by dealerships, so when it came down to it, I was honestly terrified. But I honestly think Cameron did an amazing job. This has been my first car that hasn't been a complete jalopy. Customer service and just the help was wonderful. This car has made me cry on more than one occasion, knowing I have a truly reliable car. So I can't express how thankful and grateful I am! More

I am satisfied with my car that I got from this dealership. However, there is something sketchy going on within the finance team. The car was priced as $24,998. I was offered $10,000 for my car and dealership. However, there is something sketchy going on within the finance team. The car was priced as $24,998. I was offered $10,000 for my car and I took the offer of $10,000. They upped the price of my car from $24,998 to $27,056 stating that my car was actually worth $8,000 and put the extra $2,000 into the price of my car with the title fee and license fee. This team NEVER told me my car was actually worth $8,000 and that $2,000 was going to be used to increase my total car payment. When confronted, the team said they didn’t put the amount into the paperwork because there wasn’t a spot for it. Why isn’t there a spot for it? That’s a red flag in my opinion. When asked why they didn’t tell me verbally, they said they don’t share it because they don’t have to and they aren’t obligated to share that information. The guy said “we just expect you to be able to understand”. I don’t trust this company. If you go here, buyer beware. They’ve lost all my future business. More

I liked the service I got. It was timely and they kept me informed of how things were going. Great Service Department It was timely and they kept me informed of how things were going. Great Service Department More

Great place . ...wonderful staff. They were not only helpful but a lot of fun to deal with. They made waiting on my new Maverick so worth it. ...wonderful staff. They were not only helpful but a lot of fun to deal with. They made waiting on my new Maverick so worth it. More

This dealership is running a bait and switch. They advertise a car online at a good price and when you contact them oh it's suddenly sold but let's help you find another. So I contacted them agai They advertise a car online at a good price and when you contact them oh it's suddenly sold but let's help you find another. So I contacted them again a couple days later under a different name and they still have the car for sale. I will be contacting the ftc and any agencies with all my correspondence with them. BUYER BEWARE!!!! More

Fantastic and friendly people. Chris took a special interest and maintained personal contact throughout my search. I would recommend this dealership! Chris took a special interest and maintained personal contact throughout my search. I would recommend this dealership! More

Very well impressed at the way they handled things and got me into my new truck! Would recommend to anyone! Johnathan was a big help! Thanks man! got me into my new truck! Would recommend to anyone! Johnathan was a big help! Thanks man! More

We drove 2 hours to Friendship Ford of Lenoir for a truck we saw online not knowing what to expect from the staff. They were phenomenal. The atmosphere was very comfortable and they exude the friendship and we saw online not knowing what to expect from the staff. They were phenomenal. The atmosphere was very comfortable and they exude the friendship and caring mentality in all staff. Jonathan Williams went above and beyond to make sure we got everything we wanted. He put us at ease from the moment we stepped on the lot. He was knowledgeable about the truck and was able to answer all of our questions. He was personable and made sure we were comfortable with every step. I cannot say enough good things about Jonathan or the dealership. It was the most pleasant experience I have had purchasing a new vehicle. It was worth the drive! Their price was thousands below Kelley Blue Book and they gave me a fair deal on my trade. Go see them if you want to be taken care of and treated like family! Actually better than Family. More