Friendly Ford of Hamilton

Friendly Ford of Hamilton responded

Thank you for your positive feedback! We're delighted to hear you found our team to be friendly and personal, with a no-pressure approach to vehicle sales. It's wonderful that Katie stood out to you as awesome during your visit. We strive to make every customer's experience comfortable and enjoyable, and it sounds like we achieved that with you. Thank you for acknowledging our efforts, and we look forward to serving you again in the future!

Friendly Ford of Hamilton responded

Thank you for sharing your positive experience with Katie at Friendly Ford. We're thrilled to hear she listened to your needs and helped you find the perfect vehicle without being pushy. Providing attentive and personalized service is what we strive for, and it's great to know Katie embodied these qualities. We appreciate your feedback and look forward to assisting you again in the future.

Friendly Ford of Hamilton responded

Thank you for your positive feedback! We're delighted to hear that Katie had everything prepared for you, ensuring a quick and efficient visit. It's great to know that our friendly staff made your experience even more enjoyable. We understand how valuable your time is and are glad we could get you back on the road swiftly. Your satisfaction is our priority, and we look forward to welcoming you back to our dealership in the future. Thanks for choosing us!

Friendly Ford of Hamilton responded

We sincerely apologize for the experience you've had with our sales and service departments. Your feedback is extremely important to us, and we regret that we have not met your expectations. Diagnosing and resolving electrical issues in vehicles can indeed be complex and sometimes requires a process of elimination, which might seem like "throwing parts at it." However, we understand how this can be frustrating and time-consuming for you. We are concerned about the issues you've mentioned, especially regarding communication and honesty, and we take these matters very seriously. We would appreciate the opportunity to discuss this further with you and find a resolution. Please contact us at your earliest convenience so we can address your concerns directly.

Friendly Ford of Hamilton responded

Thank you for your wonderful feedback! We're overjoyed to hear about your positive experience at Friendly Ford, and especially with Katie Chlad. Knowing that she helped you acquire the vehicle of your dreams is truly rewarding for us. Enjoy your new ride, and we're excited to assist you with maintenance and any future vehicle needs. Your continued trust in our service is greatly appreciated.

Friendly Ford of Hamilton responded

Thank you for your kind words about Katie and Dave at Friendly Ford! We're thrilled to hear that they made your experience both terrific and super simple. Your recommendation is greatly valued, and we're delighted to have met your expectations. We look forward to the opportunity to serve you again in the future. Thank you for choosing Friendly Ford of Hamilton!

Friendly Ford of Hamilton responded

Thank you for your patience and understanding during the wait for your Ford Maverick. We're pleased to hear that Katie Chlad played a key role in keeping you informed about the progress of your vehicle. Her commitment to clear and consistent communication is a vital part of our customer service. We appreciate your feedback and are glad that Katie's efforts made a positive impact on your experience. Enjoy your Ford Maverick, and we look forward to serving you again in the future!

Friendly Ford of Hamilton responded

It's wonderful to hear about your positive experience with Katie and the team here at Friendly Ford of Hamilton! We're glad that Katie's helpfulness and thorough responses to all your questions contributed to a good experience. Your kind words about the pleasant demeanor of everyone at our dealership are greatly appreciated. Thank you for recommending Friendly Ford of Hamilton to potential vehicle buyers, and we're grateful for your acknowledgment of our team's efforts. We look forward to continuing to provide excellent service in the future!

Friendly Ford of Hamilton responded

Thank you for your glowing review! We're delighted to hear about your positive experience with Katie and our selection of vehicles. It's great to know the transfer from our sister dealership was seamless and efficient. We appreciate your recommendation and look forward to welcoming you back in the future.

Friendly Ford of Hamilton responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Katie and her knowledgeable, client-focused approach. Your satisfaction is our top priority, and we're glad Katie exemplified this.